Mercedes Benz of Albuquerque

Fred Echavez (in service) & Terry Maness (in sales) worked hard to take care of both my new car and factory recall tasks. Together, their teamwork accomplished this all on the SAME DAY, while I was in worked hard to take care of both my new car and factory recall tasks. Together, their teamwork accomplished this all on the SAME DAY, while I was in Albuquerque (a 3 hr. drive each way from my southern New Mexico home!). GREAT JOB and MANY THANKS to you both for a truly professional experience! More

Niall was great! Shuttle driver was super friendly and I didn’t have to wait at all. Shuttle driver was super friendly and I didn’t have to wait at all. More

Greg and his team at Mercedes are the perfect epitome of EXCELLENCE!!! Always a pleasure! Thank you! EXCELLENCE!!! Always a pleasure! Thank you! More

Great service on our A4. The tech was very thorough in the inspection which we greatly appreciated. The tech was very thorough in the inspection which we greatly appreciated. More

Customer service was excellent from the sales man , to the manager and finance! It was great coming over there! the manager and finance! It was great coming over there! More

Fred and team are the best. They got my car in, got a new tire, and got it fixed. Great service! They got my car in, got a new tire, and got it fixed. Great service! More

Nike and team makes my driving experience significantly better. Thank you for the prompt service and efficient solutions always. better. Thank you for the prompt service and efficient solutions always. More

Eric Diaz was my Porsche sales rep and Brandon Maese was my Porsche "Pro". We purchased a new electric Macan-4. It was a bit frustrating that the delivery of the car took from February 2 (when we ordered) my Porsche "Pro". We purchased a new electric Macan-4. It was a bit frustrating that the delivery of the car took from February 2 (when we ordered) to October 26 for delivery but it wasn't Eric's fault. The Macan-4 is a brand new model for Porsche. Brandon spent over 2 hours with us to educate us about how to charge and operate the new electric vehicle. He was extremely friendly, helpful, and knowledgeable about how to drive and take car of our new car. More

I was incredibly disappointed that it took months just to schedule an appointment for the recalls. Once we finally got the cars in for the work, it took nearly two weeks to complete the service on one of the schedule an appointment for the recalls. Once we finally got the cars in for the work, it took nearly two weeks to complete the service on one of the cars, all because we needed new tires. I have never experienced a car taking two weeks just to install new tires. On top of that, the communication regarding the status of our vehicles was virtually non-existent. We had to call the dealership ourselves to find out what was happening. At no point did we receive phone calls to keep us updated on the status. If we hadn't called the dealership every few days, we would have had no idea what was going on, and every estimated time of completion provided to us was missed it was lie after lie and missed expectation after missed expectation. This has been the worst service I have ever received. I also sent a follow-up email regarding Auto's price match on tires, but I have yet to hear back from the dealership. It is unfortunate that this is the closest Audi dealership to us. They are already an hour away, so having to get service there is frustrating, and knowing we'll receive such poor customer service makes it even more annoying. We need to explore other options, especially after this last experience. More

Professional Immaculate On time Expensive Friendly Expensive Expensive Seriously?!? A video looking under the hood? time Expensive Friendly Expensive Expensive Seriously?!? A video looking under the hood? More