Mercedes Benz of Albuquerque

They promised my vehicle would be done after almost a week and when I called to ask them about it being done they still had not even received the part to fix the issue. So it took another two days becaus week and when I called to ask them about it being done they still had not even received the part to fix the issue. So it took another two days because they didn’t order the part. I had to speak to the manager to get the part ordered. And no phone call from the service advisor about the part not being ordered and no apology. More

Excellent service department! Always friendly and take very good care of your vehicle. They provide shuttle service to take you anywhere you want to go while waiting and they h Always friendly and take very good care of your vehicle. They provide shuttle service to take you anywhere you want to go while waiting and they have loaner cars if you book in advance. Will only take my car to them! More

Fred was good. But otherwise was a total waste of my time and I haven’t been able to drive my car since I took it in. But otherwise was a total waste of my time and I haven’t been able to drive my car since I took it in. More

Excellent! Very good ans timely. Good job. Much appreciated. Hope all turns out very good Very good ans timely. Good job. Much appreciated. Hope all turns out very good More

Fred did an outstanding job. He listened and explained everything so we could understand fully of what we need. He listened and explained everything so we could understand fully of what we need. More

A very good car buying experience all around. I look forward to great service experience too. I look forward to great service experience too. More

Check in and out of service was very easy, and it was helpful to be provided with a loaner car so I could take care of my errands during my day in ABQ. Fred and Santiago know what they are doing, so all helpful to be provided with a loaner car so I could take care of my errands during my day in ABQ. Fred and Santiago know what they are doing, so all went smoothly; it's nice to continue to work with the same people on each visit. I appreciate how clean my car is when I pick it up. The only drawback is how far out service is booking these days. More

Poor customer service. From the initial phone call where the woman was rude and confrontational to the actual appointment that she never set. Each interaction was a series From the initial phone call where the woman was rude and confrontational to the actual appointment that she never set. Each interaction was a series of disappointments. Apparently communicating with your customers, setting expectations, and following up are something you need pay extra for? Was non existent. More

Outstanding service! Joe was huge help getting our purchase contract that included first oil change. Joe was huge help getting our purchase contract that included first oil change. More

Very pleased with the Service Dept. Found the problem and fixed it. Even washed my car Found the problem and fixed it. Even washed my car More