Mercedes Benz of Albuquerque

I am always very happy with the Service Center. Except One Thing: The Service Center is expensive. Therefore, I just wish the Service Center would vacuum and wash the car after the work is done. Except One Thing: The Service Center is expensive. Therefore, I just wish the Service Center would vacuum and wash the car after the work is done. The experience would make the customer feel a lot better when leaving. More

Paul was helpful and resolved all but one issue. He has a plan to address the outstanding one. He has a plan to address the outstanding one. More

Sales and Finance, Eric in sales and Jon in Finance are very helpful people. Very nice atmosphere and a great place to shop very helpful people. Very nice atmosphere and a great place to shop More

The service dept was excellent Niles was fabulous and i was happy with the work perfomed was happy with the work perfomed More

Do not return phone calls in timely manner. Response took 2 weeks. Had issue after regular maintenance. Mercedes GLE 350 software update and oil change. 2 days later, tire pressure lights and b Response took 2 weeks. Had issue after regular maintenance. Mercedes GLE 350 software update and oil change. 2 days later, tire pressure lights and brake lights came on. Called advisor to ask about these issues. Took 2 weeks to respond. Tried calling advisor back to schedule an appointment. Has not responded in 3 days. This type of service may be expected at a low end dealer, not a Mercedes dealership. Unsatisfactory. More

Steve was excellent to work with would have been nice to get the van washed after a 1300$ service though get the van washed after a 1300$ service though More

Paul Franchini stayed in touch and made sure my car was ready on time! Even came in on the weekend to make sure it was buttoned up and ready to go. Appreciated the video walkthrough that was texted. App ready on time! Even came in on the weekend to make sure it was buttoned up and ready to go. Appreciated the video walkthrough that was texted. Appreciated the quality of the car wash afterwards too, looked new! More

A quick, efficient process. Had a custom Mercedes built and shipped, my experience with everyone was pleasant from the moment I walked in to inquire about the cars originally. Had a custom Mercedes built and shipped, my experience with everyone was pleasant from the moment I walked in to inquire about the cars originally. More

Steve, the only guy I spoke with, was excellent! Very helpful and kind. Mr. Pond, shuttled us to Uptown was the same. Thank you to them both, Very helpful and kind. Mr. Pond, shuttled us to Uptown was the same. Thank you to them both, More

Steve was great. Helped us get the Sprinter recalls all taken care of. Thank you Helped us get the Sprinter recalls all taken care of. Thank you More