Mercedes Benz of Albuquerque

We are very pleased with the service and support we have received at the Audi dealership received at the Audi dealership More

Had a warning light come on a Saturday afternoon, and was able to go online and get an early Monday morning appointment. The work was done by late Monday afternoon and I was kept informed of the progress. able to go online and get an early Monday morning appointment. The work was done by late Monday afternoon and I was kept informed of the progress. More

Very responsive but need to update my email - deboracotter@hotmail.com as husband is deceased. deboracotter@hotmail.com as husband is deceased. More

Great service by MB in ABQ, especially Javier - service dept. He was very helpful as always! dept. He was very helpful as always! More

Nice communication on progress of my appt. Leland kept us informed and offer to have us taken somewhere if we needed. Leland kept us informed and offer to have us taken somewhere if we needed. More

I had the worst experience with the service department. I paid 124000 for a gle63s 2021 in March. The brakes were bad and making noise. Brought the vehicle back to service and they try to charge me over 21 I paid 124000 for a gle63s 2021 in March. The brakes were bad and making noise. Brought the vehicle back to service and they try to charge me over 2100 dollars for brakes. The brakes were done back last year with the previous owner. For me they should it change it again under the parts warranty. Well after complaining they cleaned the brake pads and rotors and tried to charge 489 for that job. I wouldn’t recommend them to my worst enemy. Porche service can’t find parts for my taycan my wife and I waited for over 5 months still no parts. I ended up selling the vehicle taking a lost and buying a panamera from Colorado. The fear I have is after paying so much for a vehicle the service department either can’t fix the vehicle or try to up charge the services to you. For vehicles over 150k it should be no service fees More

Nile as always just takes care of everything. .hopefully he gets that raise he deserves! .hopefully he gets that raise he deserves! More

Repair took so long they had to keep the car overnight. Why? Because the online reservation system isn't tied into the real schedule, so they didn't know I was coming and they were overboooked! Car was not Why? Because the online reservation system isn't tied into the real schedule, so they didn't know I was coming and they were overboooked! Car was not washed when done (maybe they don't do that here, unlike other dealerships) and the interior was dirtier than I left it. Foot traffic marks in the driver's area. Finally, delivery service person has not called back after 2 VMs and 3 days. More

Great service by Nile at Porsche. I find him to be organized and helpful. He also returns phone calls which is rare. He has helped me in a timely manner getting my CPO fixed. While I find him to be organized and helpful. He also returns phone calls which is rare. He has helped me in a timely manner getting my CPO fixed. While I still have some technology issues, he tries his best to help me and find the proper person to fix the issue. More

The service department has improved leaps and bounds over the last few months. I was used to not getting replies on emails and voice mails. Paul is communicative and excellent at getting answers to question the last few months. I was used to not getting replies on emails and voice mails. Paul is communicative and excellent at getting answers to questions I have. He takes the time necessary to make me feel appreciated as an Audi customer. Management also seems to be doing the work necessary to keep up with the demand and take over assisting the service advisors when necessary. More