Mercedes-Benz at Long of Chattanooga

I went to Long looking for a small SUV. Shawn helped me find the perfect one and everyone there made it a very comfortable experience. find the perfect one and everyone there made it a very comfortable experience. More

The service center at Long's is always consistently professional, courteous and helpful. Service advisor and service technician were thorough in working thru an unusual problem and explaining the solut professional, courteous and helpful. Service advisor and service technician were thorough in working thru an unusual problem and explaining the solution. More

Long has a very professional staff and sales personnel. It was extremely nice doing business with these folks!! I highly recommend them to you IF you are looking for a MB or Volvo. It was extremely nice doing business with these folks!! I highly recommend them to you IF you are looking for a MB or Volvo. More

I was very disappointed with my recent visit to Mercedes-Benz at Long of Chattanooga. Not only did they fail to deliver quality customer service, but their seedy sales tactics were are real let dow Mercedes-Benz at Long of Chattanooga. Not only did they fail to deliver quality customer service, but their seedy sales tactics were are real let down. Please avoid at all costs. My wife and I were not treated like valued customers and Terry Lynn and the Finance Guy tried to tell us that the deal was contingent upon a big down payment even though credit rating was not a barrier! We stayed at the dealership for more that 5 hours and no deal was made; only excuses and dishonesty! Shame on you Mercedes-Benz at Long of Chattanooga! We took our business to Hunt Nissan and bought a new vehicle that was priced right and we received the VIP treatment from their sales and finance professionals. We were in and out in about 2 1/2 hours! More

Mr. Rhea was very courteous when I ;arrived. He was knowledgeable as to what was to be done. He knew about the noise issue I had and how to resolve the problem.great service and no wasted time. knowledgeable as to what was to be done. He knew about the noise issue I had and how to resolve the problem.great service and no wasted time. More

The service department personnel are always very friendly and courteous and we have never had to return to have something done twice. You never get the run around or feel they are trying to hide something f and courteous and we have never had to return to have something done twice. You never get the run around or feel they are trying to hide something from you like some dealerships do. They explain things very clearly so you know what needs to be taken care of. They also explain what they find when there is some type of a problem that you have taken the car in for. The sales staff is also excellent we have purchased two E350's from Perry and we are glad he is back. Overall Long Mercedes is an excellent dealership and I would highly recommend they to everyone I know. More

Great experience! Enjoyed working with Derrek. He was very patient and worked hard to answer all of my questions. If he did know the answers, he knew where to find them. very patient and worked hard to answer all of my questions. If he did know the answers, he knew where to find them. More

I have had some bad experiences trying to purchase vehicles. The sales person was either very pushy or didn't know what he was talking about. The employee I spoke with, Shawn Beard, was very respectfu vehicles. The sales person was either very pushy or didn't know what he was talking about. The employee I spoke with, Shawn Beard, was very respectful and expressed knowledge about the vehicles. He knew what he was talking about for sure. I am still in process of making a decision. I just want to thank you for having such a great employee that made my experience a pleasure. Thank you More

My experience with Longs of Chattanooga Mercedes Benz couldn't have been more pleasant. The service was excellent and David Rhea was great to work with. They make you feel that they truly value your busi couldn't have been more pleasant. The service was excellent and David Rhea was great to work with. They make you feel that they truly value your business. More

We had been to several dealerships looking for a new luxury car. Our salesman Derrick Walters was exceptional, courteous, intelligent and professional. Derrick seemed more interested in getting to kno luxury car. Our salesman Derrick Walters was exceptional, courteous, intelligent and professional. Derrick seemed more interested in getting to know us and give us information that would help us make an informed decision and DID NOT try to sell us the car. Therefore he was easy to talk and visit with and each time my wife and I did so we felt more informed and never pressured. Derrick mad buying a car at Long of Chattanooga a very pleasant experience for both my wife and I. Be sure to ask for him, you'll be glad you did! His Sales manager Jeff was also extremely professional and helpful. Jeff bent over backwards for us to get to a price point that was the lowest in the region. His genuine interest in us and helpfullness sealed the deal even before he gave us the best price. Sincerely, gary gesualdi, md More