Mercedes-Benz at Long of Chattanooga

CAR BUYING EXPERIENCE I TOLD MARCOS PEREZ DURING OUR TALKS (AT THE ONSET OF OUR NEGOTIATIONS).'"I'D RATHER HAVE MY KNEES DRAINED THEN BUY A CAR!" BOTH MARCOS AND DALE HOL I TOLD MARCOS PEREZ DURING OUR TALKS (AT THE ONSET OF OUR NEGOTIATIONS).'"I'D RATHER HAVE MY KNEES DRAINED THEN BUY A CAR!" BOTH MARCOS AND DALE HOLMES MADE OUR TRANSACTION ONE OF THE BEST CAR BUYING EXPERIENCES EVER. PLZ. THANK BOTH GENTLEMEN FOR THEIR PROFESSIONALISM AND COURTESY...WHEN I BUY ANOTHER MB, IT WILL BE AT LONG. CHUCK CATTERTON More

Excellent service , thank you Mary Beth Mary Beth in the service department is outstanding and does an excellent job keeping me informed at all times until the car is ready Even Frances tha Mary Beth in the service department is outstanding and does an excellent job keeping me informed at all times until the car is ready Even Frances that answers the calls is always happy to help I have bragged about Mary Beth to all my friends that own a Mercedes More

Dishonest Dealership I had been looking at a 2014 E350 Mercedes with a salesman named Chris Bell. Chris was very kind and helpful. This would have been my 4th Mercedes b I had been looking at a 2014 E350 Mercedes with a salesman named Chris Bell. Chris was very kind and helpful. This would have been my 4th Mercedes but I assure you I will never buy a Mercedes again due to the unprofessional and dishonest sales manager, Marcos Ruix at Long Mercedes. Chris Bell wanted me to take the car home on Christmas Eve to make sure I would be happy with it. I agreed. Chris told me if I decided against the car that there would be no hard feelings. After being in the car for 20 minutes I noticed a pet odor and I am highly allergic to animals. I returned the car the morning after Christmas on Friday December 26th, 2014 at approximately 10:00 AM. Chris Bell was not there yet so we were being helped by the sales manager. The sales manager named Marcos Ruix told us he had just purchased a 2015 E350 Mercedes from an elderly man and he would sell me the car for $41,000.00. I told him right then that I would take it. Then 10 minutes later he comes back to me and says that he made a mistake and needs $43,000. I didn't appreciate the price increase but I wanted that car so I agreed to $43,000. I told him to get the paper work prepared. I thought he was preparing the paperwork since we were sitting there waiting on him for approximately 35 minutes. Then he comes out and rudely tells us that the car had been sold to someone else over the telephone and that I could not have it. I don't appreciate the way we were treated at all. Marcos Ruix told us the car had been sold and that he did not know it was sold but he is lying because he is the sales manager and he told me the car was for sale and available 1 hour earlier. He knew I wanted the car but he sold it out from under me. I was there in the show room and he said that he had just purchased the car so I know when I told him I would buy the car that it was not sold. The people he purchased the car from was still there also. That was very dishonest and cruel! I will make sure I do everything I can to discourage anyone from buying a Mercedes in the future. This is a very poorly ran dealership and they should be ashamed of their unprofessional and dishonest behavior. I would expect this from a no brand car lot but A Mercedes Dealership!!! Really????? I hope this is investigated because we will not be letting this go. More

Great Customer Service - Sales and Service I recently purchased a previously owned E320 wagon and love it to pieces. It took a while to find the "perfect one" for me but Derrick was fantastic I recently purchased a previously owned E320 wagon and love it to pieces. It took a while to find the "perfect one" for me but Derrick was fantastic and kept me up to date on what was available and what was coming in. He called me one day about a car that was available, I drove over to look it over and purchased it right away. I love driving it every day. Then when I had my wife's car serviced, Mary Beth in service was very easy to work with, helped me schedule everything that needed to be done, and had a loaner car waiting for me when I arrived. While the car was being serviced, she kept me up to date on the status of the work, and had our car ready, cleaned, and waiting for us when we returned. Overall a very pleasant experience. They have earned my respect and dedication. More

Excellent service and sales!! This past week I had my GL 450 in service and purchased two Mercedes. Josh in service was wonderful! He kept me informed about my vehicle. I also boug This past week I had my GL 450 in service and purchased two Mercedes. Josh in service was wonderful! He kept me informed about my vehicle. I also bought two cars from Perry Carr. He was an excellent salesman. Very knowledgeable about the Mercedes product. He treated my husband and I like VIPs. Also a very big "thank you" to Phillip Ashmore and Allen Long as well. More

Friendly, Patient and very Knowledgeable Worked with Derrick W. He has an amazing knowledge about his product. He took lots of time to explain each feature. Really great customer service. If Worked with Derrick W. He has an amazing knowledge about his product. He took lots of time to explain each feature. Really great customer service. If you go to Long Mercedes, ask for Derrick. More

Satisfied My wife and I recently purchased a GL 450 (SUV). Our customer service representative, Derrick Walters, far exceeded our expectations. He displayed a My wife and I recently purchased a GL 450 (SUV). Our customer service representative, Derrick Walters, far exceeded our expectations. He displayed a thorough working knowledge of the model and went out of his way to ensure that my wife was comfortable throughout the designing, waiting and eventually, purchase of the vehicle. He has continued to be available for questions/concerns since we acquired the vehicle approximately one month ago. Regarding the GL 450, we could not be more pleased with it's appearance, amenities and performance. In short, we highly both Derek and the GL line to anyone in the market for an SUV. More

Derrick W. made our buying experience EXCELLENT! Derrick greeted me promptly, he was very friendly and professional. He didn't hesitate to show me all the autos that I was interested in. He answered Derrick greeted me promptly, he was very friendly and professional. He didn't hesitate to show me all the autos that I was interested in. He answered all my questions and more. When my husband and I returned a few days later, he was just as nice and he was very patient with us. We didn't feel pressured. We loved the E350 and purchased it that day! Allen Long and Leigh Ann Morgan were also very nice and helpful. More

Great customer service Mary Beth Slasor ,service advisor does an outstanding job , she always smiles and goes out of her way to get the service needed on time and makes sure Mary Beth Slasor ,service advisor does an outstanding job , she always smiles and goes out of her way to get the service needed on time and makes sure everything is in working order and the car is cleaned before she makes the call to pick up the car I would highly recommend her for the outstanding service she provides with her beautiful smile Thank you Mary Beth for all your help More

Great experience and outstanding customer service Mary Beth Slasor , service Advisor has been incredible , she has gone out of her way to make sure the car was totally fixed and called numerous times Mary Beth Slasor , service Advisor has been incredible , she has gone out of her way to make sure the car was totally fixed and called numerous times with the update . She provided me with a loaner and the process was very quick Mary Beth always has a smile even though her job is stressful and treats every customer the same way. I am extremely pleased with the great customer service I received and will highly recommend Mary Beth More