Mercedes-Benz Of Tacoma

They did a great job Alexander did a great job telling us about the car that we were getting , and the paperwork was really see and not complicated. The whole team did a great job. about the car that we were getting , and the paperwork was really see and not complicated. The whole team did a great job. More

They scheduled me 2 weeks out to get 2 recalls fixed (they were aware of which recalls/parts needed). When I got there they said they'd need to keep my car overnight and someone would call me by 12pm th (they were aware of which recalls/parts needed). When I got there they said they'd need to keep my car overnight and someone would call me by 12pm the next day. Nobody called so I called after 1pm and they told me nothing had been done and they won't get the parts until the next Tuesday! Still nobody called on Tuesday, so I called on Wednesday and they said yes they have the parts, but I can't get scheduled for over 3 weeks. The communication here is horrible, they had no concern that I keep having to take time off work to bring it in. More

I had a 930 am appt & by the time I was able to register about 945 am. I asked how long was the wait & she said 3-4 hrs. I asked why the scheduled all the appointments at the same time. She ask if I live about 945 am. I asked how long was the wait & she said 3-4 hrs. I asked why the scheduled all the appointments at the same time. She ask if I lived nearby they could offer me a lift, so w said ok. She did not tell me that if I went home, all the people in the lounge would get priority over me. If she had told me, I would have waited in the lounge. So when I called in for a lift it was already over 3 hours. I told her I had to be at the airport by 245 pm, she, the manager told me it’s going to be difficult, we will have to rush & try, but I cannot guarantee that it will be ready & we won’t be able to wash your car. I got there about 155 pm. She said they were just finishing up with my car. I said ok can you tell them I want a car wash. Later she bought me my Leeds & walked me out to my car. Before I got in I could tell they did not cover the floor because he left big black mark when he got out of car & there was some type of white residue all over the brakes & accelarater & on part of the black carpet. The manager was very nice when registering me in. The person she was helping left & another man walked u & so I stood up & she finished with me. I can say words matter like: HAVE TO RUSH TO FINISH YOUR CAR, LOWER PRIORITY etc. I will take my car to Seattle for service in the future. Or I might go to another dealership all together. More

Very professional No thank you I'm driving and I don't feel like smashing onto a van full of nuns feel like smashing onto a van full of nuns More

Appointments are scheduling weeks/months out. Service is good once you get in the shop. Service is good once you get in the shop. More

It has always been a great dealership, I have never had any problem there since I purchase automobile there. any problem there since I purchase automobile there. More

Jordan was super professional even though we showed up 30 minutes from closing time and he was super helpful on getting us in the car we wanted same day! minutes from closing time and he was super helpful on getting us in the car we wanted same day! More

Work was done early, which was greatly appreciated Work was done early, which was greatly appreciated. Alex explained what was done and keep me informed during the wait was done early, which was greatly appreciated. Alex explained what was done and keep me informed during the wait More

Salesperson Ana was awesome and Luke Awesome. I feel like I was charged for things during the sale that I was led to believe were included just for purchasing car and service order price was 750$ I feel like I was charged for things during the sale that I was led to believe were included just for purchasing car and service order price was 750$ less than I was charged and 75% of issue wasn't fixed. More