Mercedes-Benz Of Tacoma

Personal service My service rep, Monica, was wonderful. I felt like I had been working with her for years yet it was my first time. She was professional, thorough, a My service rep, Monica, was wonderful. I felt like I had been working with her for years yet it was my first time. She was professional, thorough, and thoughtful. More

Diagnosis My service rep, Jason, showed genuine concern for both me and my vehicle. I felt like a valued customer and will be back anytime I need services on My service rep, Jason, showed genuine concern for both me and my vehicle. I felt like a valued customer and will be back anytime I need services on my vehicle. Thank you. More

Brought car in for new battery I have brought my car in for service at least 4-5 times since purchasing it. As we all know service can get expensive. At my recent visit, they told I have brought my car in for service at least 4-5 times since purchasing it. As we all know service can get expensive. At my recent visit, they told me I need spark plugs that should have been done at 50k miles. Why is this the first time anyone has mentioned this to me? I have been bringing my car in since 46k miles and now at 74k. More

Service Monica my service rep made my experience wonderful with her professional customer service. She kept me up to date as my auto was being worked on and Monica my service rep made my experience wonderful with her professional customer service. She kept me up to date as my auto was being worked on and asked if I had any questions with the process. More

Always great service from MB of Tacoma. Monica and Sarah were awesome. Work completed on time. Car was delivered very clean. Will always go back for our needs there. were awesome. Work completed on time. Car was delivered very clean. Will always go back for our needs there. More

Bad experience for first service with mercedez. They gave me shuttle ride which i waited 40 mins and when i was upset for waiting, they decided to offered me a lyft ride. Next day i called for updat They gave me shuttle ride which i waited 40 mins and when i was upset for waiting, they decided to offered me a lyft ride. Next day i called for updates, took me 3calls trying to get in touch with the service adviser but 4 hours of waiting with no courtesy call back. I ff up for a loaner (which i requested when i scheduled the service online) and i was told they dont offer a loaner for a service A and diagnostic. Im not coming back again. More

Great service. Everyone was very professional and courteous, I was treated with much respect. I highly recommend Larson Mercedes. I've been coming here for over 20 y Everyone was very professional and courteous, I was treated with much respect. I highly recommend Larson Mercedes. I've been coming here for over 20 years. More

From the moment you drive up to the service area until you drive away they care about your experience. Clean, well organized reception area. Wonderful you drive away they care about your experience. Clean, well organized reception area. Wonderful More

Oil change I have had my lease on my Mercedes for 3 1/2 years and ends in 6 month. My prepaid lease maintenance ended at the 3 year mark so the last few oil chan I have had my lease on my Mercedes for 3 1/2 years and ends in 6 month. My prepaid lease maintenance ended at the 3 year mark so the last few oil changes are out of pocket. This week was my second one of these since then. I brought the coupon that was emailed and fine print said only for cars 2008 and older, lucky for my Korey in service honored it for me. The part that bothers me the most was that the service indicator light was not reset and need to pay additional $100 for this to be done. Takes 60 seconds for this by the dealer. Such xxxxxxxx! At Fletcher Jones in Newport they would have done it for free. Tacoma Larson is a bunch of crooks and out to nickle and dime there customers and over charge at every opportunity. More

My service adviser- Mr Jason is an outstanding person. He is competent, courteous, and bottom line he is a people person. He makes the process simple and easy. is competent, courteous, and bottom line he is a people person. He makes the process simple and easy. More