Mercedes-Benz Of Tacoma

Great Customer Service It was very easy and fast scheduling my service appointment also Oscar informed me of two recalls on my car and provided me a loaner. He kept me info It was very easy and fast scheduling my service appointment also Oscar informed me of two recalls on my car and provided me a loaner. He kept me informed of the entire service process and on the additional repairs I needed. Oscar Cerna provides fantastic customer service that's one of the reasons I will always be a return customer. More

Great service department and staff. Knowledgeable, friendly, helpful, and always courteous. I highly recommend Mercedes of Tacoma to anyone with a Mercedes in need of service or looking to purchase a friendly, helpful, and always courteous. I highly recommend Mercedes of Tacoma to anyone with a Mercedes in need of service or looking to purchase a Mercedes. More

Not many other choices to choose from. Just don't like the pushy let's see if we can add on $2000 to the bill. And I didn't like they use a car car wash to wash the cars after. I wouldn't even take my own the pushy let's see if we can add on $2000 to the bill. And I didn't like they use a car car wash to wash the cars after. I wouldn't even take my own car through the car wash. More

The salesman Jason Ewell was very nice and helpful to me. What I really appreciated was how he wasn’t pushing me into buying a car like the Toyota Dealership did in Tacoma last October 2019. I have owned qui What I really appreciated was how he wasn’t pushing me into buying a car like the Toyota Dealership did in Tacoma last October 2019. I have owned quite a few Mercedes in the past and I just love the engineering of the vehicle and how they drive and handle. I think that the Mercedes car itself, sells itself and I don’t think that anyone would have to be talked into buying one. It’s the German engineering, quality and design of the vehicle that I love the most. The salesman Jason Ewell and the finance manager Troy were very nice and professional and knowledgeable. There were two other gentlemen that helped me that were very nice also but unfortunately I forgot their names. I had a very good experience with all the people that helped me with the purchase of my C300 on that Friday evening of February 7, 2020. From a very satisfied customer, Candace Gallagher. More

Chase, and the entire workgroup at Mercedes of Tacoma created a top-notch purchase experience - from start to finish! I will definitely come back for servicing of my new car, plus explore the myriad oth created a top-notch purchase experience - from start to finish! I will definitely come back for servicing of my new car, plus explore the myriad other automotive groups offed via the Larson family of dealerships. More

Disorganized, conflicting messages, chaotic. I received a text confirming my appointment for 9:30am for a "tire rotation" on 2 Sprinter Vans. I called and left 2 voicemails to check on switching I received a text confirming my appointment for 9:30am for a "tire rotation" on 2 Sprinter Vans. I called and left 2 voicemails to check on switching days and didn't hear back so I texted and was told that they need the vans all day.and offered a loaner vehicle. I was assuming everything was mounted and all they had to do was rotate the tire but told them if they really needed them all day a loaner would work. I was told that they did need them all day and they would have a loaner. When we arrived I was told that they held the bays open as long as they could and had planned to run them through right away and get us out of there but now the bays are full. I was told that they could put us in a loaner vehicle but it needed to be back by 7:30am the next morning. I told them that doesn't work and that there was supposed to be one reserved for me. After being told they would get them in ASAP and waiting for an hour and knowing that the vans hadn't moved I finally told Jennifer that I needed to leave and take one of the vans with me since they didn't have a loaner after all. At that moment the vans drove by heading for the shop so I decided to wait since it was only supposed to take a few minutes. after about 15 minutes a tech showed up at the desk and said they couldn't complete one of them because they didn't have the right lug bolts in stock and would have to order them. At that point they decided to put me in a loaner so I could get bat to work and come back the get the van after they received the parts. the van they gave me was dirty and low on fuel but I was thankful for a ride back to work. The lug bolts were in the next day and I drove down to exchange vans. More

amazing I brought my car in to do service and you guys always take car of me with a smile. You guys are amazing. thank you I brought my car in to do service and you guys always take car of me with a smile. You guys are amazing. thank you More

I always have a terrific experience at this dealership. They are ready for you when you arrive, everyone is a pleasure to work with and I feel appreciated and cared for. If the work is going to take more t They are ready for you when you arrive, everyone is a pleasure to work with and I feel appreciated and cared for. If the work is going to take more than a couple hours, they will provide you with a complimentary vehicle, typically a newer model Mercedes! I’ve worked with Erik for years now and he’s an absolute rockstar - it’s nice that they connect you with the same person every time you come in. All this to say, they do a great job and I’d recommend them to anyone More

good to great service I was met by one of your staff and told me where to park nicely and Mr oscar,my detailer was courteous and asked me what I needed while waiting. Over I was met by one of your staff and told me where to park nicely and Mr oscar,my detailer was courteous and asked me what I needed while waiting. Over all service was good.Car wash was not great though- water on top and my floor mats had water pools More

Expert help with emergency repair. We had an mechanical emergency while traveling through Fife. The employees of Mercedes-Benz of Tacoma were extremely helpful when we limped in with We had an mechanical emergency while traveling through Fife. The employees of Mercedes-Benz of Tacoma were extremely helpful when we limped in with our car. The car was repaired as promised and the use of a loaner car was wonderful. We were able to continue our weekend getaway with no more stress. Thank you for your help. More