Mercedes-Benz Of Tacoma

My experience was made exceptional because of my service rep, Mike Roberts. He listened to my problem & explained as best he could to me. I am not a automobile teckie that understands everything but he was rep, Mike Roberts. He listened to my problem & explained as best he could to me. I am not a automobile teckie that understands everything but he was ever so patient. In the beginning I did not want to go to Tacoma but in the end Mercedes made me feel good about doing it. I was not opposed to Mercedes, just not good with traveling so far for service. More

Good prompt service. Staffs are approachable and very accommodating. I missed my first appointment and they rescheduled my next appointment without a problem. Customer service is a Plus. These are few accommodating. I missed my first appointment and they rescheduled my next appointment without a problem. Customer service is a Plus. These are few reasons why I like Mercedez Benz. Happy thanksgiving to all the Staffs. More

John Morioka was great to work with! He was patient and attentive and made sure I was comfortable with my purchase. He also made sure to follow up on my purchase to make sure my vehicle was delivered as sc attentive and made sure I was comfortable with my purchase. He also made sure to follow up on my purchase to make sure my vehicle was delivered as scheduled, even on his day off! More

MIKE KNOCKED HIMSELF OUT GETTING MY CAR IN QUE WITHOUT AN APPOINTMENT. THEN ARRANGING FOR A REPLACEMENT BATTERY, HE KEPT ME INFORMED ALL ALONG THE WAY AND MADE MY WQAIT AS PLEASANT AS POSSIBLE APPOINTMENT. THEN ARRANGING FOR A REPLACEMENT BATTERY, HE KEPT ME INFORMED ALL ALONG THE WAY AND MADE MY WQAIT AS PLEASANT AS POSSIBLE More

Jonathan was very accommodating with our request. He made the whole transaction easy and never was pushy on selling anything. The whole team from this dealership are very professional. Top to bottom👍 the whole transaction easy and never was pushy on selling anything. The whole team from this dealership are very professional. Top to bottom👍 More

The service team was not able to offer help right away but eventually, we got the help needed and got the tire replaced. However, it was a brand new vehicle with about 150 miles on it so it should have be but eventually, we got the help needed and got the tire replaced. However, it was a brand new vehicle with about 150 miles on it so it should have been covered by warranty but we paid for it fully! Later I noticed marks on the rim from the tire replacement machine. More

I had an amazing experience with Justin at Mercedes Benz of Tacoma he was personable and found a perfect car for me. Price was great and the delivery person was informative and very kind. of Tacoma he was personable and found a perfect car for me. Price was great and the delivery person was informative and very kind. More

Working with John Morioka was a pleasure. He was very thorough and dedicated to making sure my needs were met. Post sale of the car he was attentive and followed up frequently. Larson has a strong Cust thorough and dedicated to making sure my needs were met. Post sale of the car he was attentive and followed up frequently. Larson has a strong Customer service culture. Emil, Scottie and John B. the Brand ambassador reinforced that culture during the process. More

Paper work sale price was wrong, was lied to by finance guy, the manager fixed after i went back in. Still trying to warrantee paperwork. was told car was warranted til 7/2023 we will see has been 4 days a guy, the manager fixed after i went back in. Still trying to warrantee paperwork. was told car was warranted til 7/2023 we will see has been 4 days and nothing. More

All went well just a little longer than I thought it would be. It is a nice environment to wait in I will be back would be. It is a nice environment to wait in I will be back More