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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

January 14, 2024

Excellent service and great communication Clear communication of the issue and timeline for repairs. Luke went above and beyond to book a loaner car and explain the features. Super convenient. More

by Gregjette
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
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Jan 15, 2024 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Mike Ruch Service Manager

January 14, 2024

Efficient, friendly, professional Drop off was easy and quick, dealership let me know when my car was ready for pick up- ahead of schedule. I appreciate the reminders that I received prior to my repair app More

by SPETE88070
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Mike Ruch Service Manager

January 14, 2024

Desk lady was not that kind or friendly. Also, 3% credit card fee was Ridiculous.. this in 2024 Who not using credit card? More

by cpd7809
Recommend Dealer
No
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Jan 18, 2024 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

January 14, 2024

Fast Service was had. . Alex Kalliainen, took care of everything, the wheel was clean and new tire balanced, Thank You! More

by TJONASON
Recommend Dealer
Yes
Employees Worked With
Alex Kalliainen
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Jan 15, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. We look forward to having you as one of our valued customers for many more years to come! Mike Ruch Service Manager

January 14, 2024

Alex is always amazing to deal with. Give her a raise Alex is xxxxing awesome More

by storminator60
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 16, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and our team, and we look forward to working with you again. Mike Ruch Service Manager

January 14, 2024

I was very happy working with Victor. All of my needs were met. I hope to purchase here again! More

by MONIQUE.JESSE
Recommend Dealer
Yes
Employees Worked With
Victor Caraman, Victor Caraman
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Jan 15, 2024 -

Mercedes-Benz Of Tacoma responded

It's great to hear that Victor was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

January 14, 2024

They did what was needed and were helpful Quick and treat me great very professional More

by cummingsalaska1
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Ruch Service Manager

January 14, 2024

Loaner car took time to assign due to lack of available vehicles. Appears more staffing is needed to assist in prompt attention to customer needs. More

by robertkiga
Recommend Dealer
Yes
Employees Worked With
Liz. Davis is great. Seems like dealership needs additional staffing.
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Jan 15, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for the words of advice. We look forward to sharing your comments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Ruch Service Manager

January 14, 2024

Attentive to our needs. And kept their promises Quality of work was as promised and we were happy the result More

by john.thomas
Recommend Dealer
Yes
Employees Worked With
Michael Ruch
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Jan 15, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Ruch Service Manager

January 14, 2024

Slow and misleading on how long it would. Had 10am appt for 3 hour repair. They finished at7pm More

by Ric_reninger
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Oscar Cerna
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Jan 18, 2024 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

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