Mercedes-Benz Of Fredericksburg

I purchased a SL550 last year and had brought the car in for yearly inspection. While I was waiting for my car I went out on the lot to look at SUV's. Even though I loved my SL550 it is not a car that you for yearly inspection. While I was waiting for my car I went out on the lot to look at SUV's. Even though I loved my SL550 it is not a car that you want to have on the road during bad weather so I was considering an SUV. Steve Smith greated me as I was looking at the SUV's. Mr Smith was very knowledgable about the vehicles and immedately we went for a test drive. I thought I had decided the model (2012 MS350)I liked but when it came down to pricing and monthly payments we could not get the numbers to work for me. Not being discouraged he suggested a later year model. It happended that they did have a later model that was not black or gray or had black interior. After a test drive we decided that this would be the one for me. After some discussion we arrived at a figure that worked. Then it was to the finance guy. I think his name was David. He was the most friendly guy in the world. He did not pressure me into all those add ons but did give me good advise on the options I should take. Thanks David for your advise. Overall this was a wonderful experience as was my purchase last year and in a couple of years I am sure I will be back to purchase another car from Rosner Mercedes-Benz. Also their Service staff is excellant. So thank you to the entire staff of Rosner. More

After driving from Richmond to Fredericksburg only to be presented with an offer that was NOT what was discussed the evening previous I got back in my car and pulled over a mile down the road. I called Per presented with an offer that was NOT what was discussed the evening previous I got back in my car and pulled over a mile down the road. I called Perez (the sales manager at Benz) who had been recommended to me by a friend. I shared my terrible experience with their sister store (they share a parking lot) and he told me to come back and lets see what we could do. From the moment i pulled onto the MB lot Boba greeted me and took care of me until the transaction was completed. Everyone was patient and nice and I am incredibly happy with the service AND the vehicle that I drove home that day. More

BUYER BEWARE--Scrutinize all documentation very closely before signing because once you sign you are on your own. Bought used SLK which did not have windscreen- asked during sales process and was told it w before signing because once you sign you are on your own. Bought used SLK which did not have windscreen- asked during sales process and was told it was an option but quick guide from Mercedes says it comes with the car as does Mercedes USA -dealer also provided a window sticker at time of purchase(2012) which indicated that the car had a wind blocker. After sale I asked again and they said they would send original items sticker from 2006. Should not the 2012 sticker they placed on the car superceed the originial sticker????????????? In the end they offered to sell me the windscreen at their cost of $500 but I declined. I also discovered that they provided me with an inspection certificate that lists the miles on the vehicle significantly higher than the odomoter miles indicate but they have no answer for that either. There are several other discrepancies but I will not bore you with the details. Just a warning- shop with extreme caution. Makes one wonder............... Thought it was a dealership of integrity but found out differently. I personally will never go back and will steer others in a different direction when possible.Will also report to Better Business Bureau More

Ive been doing business with this dealership for many years and have always been pleased with the entire organization. Yesterday I decided to downsize and trade my 2005 Mercedes Benz for a more economic years and have always been pleased with the entire organization. Yesterday I decided to downsize and trade my 2005 Mercedes Benz for a more economical vehicle (reitred last year). Steve Smith was my salesman - I told him the price range I was looking for and he found me what I thought was the car for me - 2010 Mazda 6. I had to take the car back today to correct some paperwork and to fix a slight rattle in the sunroof. Steve gave me a 2010 Toyota Camry as a loaner to use until everything was ready. Well, I got about a mile from the dealership and realized that I liked this car much better than the Mazda - DUH! I called Steve right away and told him I was on my way back and that I wanted the Toyota instead of the Mazda - he was ready and waiting for me. He and Dave Bower, the finance manager, made the transition as painless as possible. I cannot say enough about Steve and Dave. They were respectful, kind, patient, professional and I would recommend their services to anyone reading this review. If you're looking for a new or used vehicle, this is the dealership to start with! More

We bought a new car from Steve Smith and it was a very nice experience from start to finish. We love our new GL450 and will return in the future to purchase from this dealership again! We traveled 2 hours nice experience from start to finish. We love our new GL450 and will return in the future to purchase from this dealership again! We traveled 2 hours to get there from Maryland but it was absolutely worth it. Steve was wonderful to work with and we will recommend him to our friends! More

I had just purchased a used Mercedes from another dealership 30 days prior but I was not satisfied with the payment along with the warranty. I went down to the dealership in Fredericksburg at night dealership 30 days prior but I was not satisfied with the payment along with the warranty. I went down to the dealership in Fredericksburg at night just to see what they had and met Boba, I shared with her what I wanted to do and she asked me to come back the next day since they were closed. Upon my arriving at the dealership she had the car that I was looking at the night before prepared for a test drive. Everything else went like clockwork, Boba along with Mr. Perez worked out a great deal for me and made sure that I received what I requested with no hassles just great sound business. I'm very pleased with my purchase and the service staff their and will be returning soon to purchase another vehicle More

Mr. Steven A. Smith was an excellent salesmanship. He ensured that my husband and I received a great trade-in value for our 2010 E550 Coupe so that we use purchase a newer model 2013 E 550 Coupe. He was ensured that my husband and I received a great trade-in value for our 2010 E550 Coupe so that we use purchase a newer model 2013 E 550 Coupe. He was very polite and courtesy and ensured that we were completely satisfied with our new purchase. I would definitely purchase another vehicle from Mr. Smith and will recommend him to anyone looking to purchase a new car. - Mrs. Tate More

I recently bought a used Mercedes-Benz from Benz of Fredricksburg. When I first filled out the information on-line I figured someone might contact me. (eventually) Steve contacted me immediately and Fredricksburg. When I first filled out the information on-line I figured someone might contact me. (eventually) Steve contacted me immediately and was very personable right away. He came in on his day off to let me test drive the car which I ended up purchasing. He was so easy to work with and I didn't ever feel pressured or like I was inconveniencing him. It was a long night because of the time I had arrived to test drive the vehicle and Steve was right on point the whole time. Very cool guy and very good experience. More

I have recently dealt with one of the sales advisors, Slobodanka Radulovic (Boba). She is great. Very helpful and knowledgeable about the Mercedes offerings. She works tirelessly to help you with your ch Slobodanka Radulovic (Boba). She is great. Very helpful and knowledgeable about the Mercedes offerings. She works tirelessly to help you with your choices and always gets back to you with needed information. She is extremely hardworking and of the highest integrity. I highly recommend her and am positive you will have a positive buying experience with her. Since I was interested in this car and did not live locally, I needed to have a lot of info and pictures sent to me. Boba was tireless in her efforts to get everything I asked for in a very timely fashion. She recognizes that customer service is the number one attribute of an outstanding service advisor, and she goes...the extra miles. More

We just purchased a 2011 Certified Pre-owned Mercedes GLK 350 and traded in our 2010 Certified Pre-owned GLK 350. This is our 5th Mercedes and 3rd purchased from Teddy. I can't say enough great things abou 350 and traded in our 2010 Certified Pre-owned GLK 350. This is our 5th Mercedes and 3rd purchased from Teddy. I can't say enough great things about Teddy. He is a wonderful person to work with and will do everything in his power to get you in to the vehicle that you want. He will be there from beginning to end, making sure that your experience at Rosner Mercedes Benz of Fredericksburg is nothing but a positive experience. I often see Teddy while waiting for service on my vehicle. He always makes a point of saying hello, asking what I'm getting done to my vehicle, can he help in any way, etc. We worked with Dave in Finance and our experience was nothing but pleasant. Dave went above and beyond to make sure that we got the best finance rates, worked in a timely manner, explained all of the paperwork, asked if we had questions and finished the process very quickly. We wouldn't buy anywhere else, but Rosner Mercedes Benz of Fredericksburg. More