Mercedes-Benz Of Fredericksburg

Fantastic service and friendly staff, particularly Teddy Parker. Highly recommend visiting this dealership. They made the entire purchase process seamless and did not waste time trying to upsell or overcha Parker. Highly recommend visiting this dealership. They made the entire purchase process seamless and did not waste time trying to upsell or overcharge. Will continue to visit them in the future! More

Great staff and organization at this dealership. Very easy to deal with, willing to discuss options, helpful when anything was asked for. Bought a 2017 certified Mercedes. Big thanks to David Cunningham easy to deal with, willing to discuss options, helpful when anything was asked for. Bought a 2017 certified Mercedes. Big thanks to David Cunningham More

Last month I’ve came in looking for a metris van that Michael had on the lot (we wanted to trade our Nissan nv3500 van). He contacted me was very informative and answered all my questions. I was looking Michael had on the lot (we wanted to trade our Nissan nv3500 van). He contacted me was very informative and answered all my questions. I was looking to get the van for my family, but right after I spoke with him I had a family emergency out of state and had to leave town. I filled out the credit application before I heard the news about my great aunt. Michael was kind and he didn’t run my credit thru till I got back home last week. When I emailed him back he was happy to still assist me and to do the deal with me. He wasn’t pushy in anyway, very nice to work with, and understand what we needed. The finance team was wonderful as well!! She helped us and answered all of our questions. She’s showed us our vehicles warranty options and gave her honest opinions on what she think we needed and didn’t sell us more than we wanted. Delante as well was very helpful and professional showing us how to work the app and the network for our new van. I have to say thou, I do deals for my families vehicles every 2-3 years and I must say I will DEFINITELY be returning to this dealer to do business in the future!!!!!! This team at this dealer actually treat you like #1 and are the best to meet/do a deal with. If I could leave a 10 STAR review I would!!!!!!!!! More

Worst Experience Experience. This dealership sold me a defective car. Ran me around in circles to 3 different repair shops, 4 different service appointments, an a total of 11 days without my vehicle. Thei defective car. Ran me around in circles to 3 different repair shops, 4 different service appointments, an a total of 11 days without my vehicle. Their service & salesmen all acknowledged the issue verbally but, did not complete the warranted repairs or offer any replacement options. Instead, they falsified my service records, saying they did not hear anything when in person/email they acknowledge they did. This dealership does not focus on customers or doing what's right. They use stalling tactics to waste your time and bullying tactics to try to intimate you both over the phone and in e-mail. Jeff Riddle, the General Manager is rude, easily, the most unprofessional and unethical of them all . He had me drive a hour from Richmond to Fredericksburg with the expectation and I quote "Both Teddy and Mickey will do everything possible to make this work out for you" and they did absolutely nothing. When I asked to speak to Jeff Riddle about my issues, he sent a message through his employee Nick saying he's to busy and refuse to meet and speak with me. What kind of business refuses to address customers whom spent thousands of dollars at their dealership and hour + comminuting there. Not to mention, Jeff Riddle threatened me via e-mail and over the phone saying if I don't remove my reviews online he and his staff will refuse to assist me. After removing post, he accepted my appointment for assistance and pretended he'd help. When I got there, they offered no amicable resolution. I will never shop with Mercedes-Benz, Mercedes-Benz of Fredericksburg, Midlothian, or Richmond or will I shop with Huber Motor Cars. More

If you are looking for the best royal treatment, with the most professional and caring staff, look no further. Mr. Rodriguez is awesome! Brenda Coleman Accokeek, MD most professional and caring staff, look no further. Mr. Rodriguez is awesome! Brenda Coleman Accokeek, MD More

By far the best buying experience I’ve ever had. No pressure. Carlos was amazingly helpful and I walked away feeling great about my purchase. I would highly recommend this dealership to anyone wantin pressure. Carlos was amazingly helpful and I walked away feeling great about my purchase. I would highly recommend this dealership to anyone wanting to buy a Mercedes! More