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Mercedes-Benz Of Fredericksburg

Fredericksburg, VA

4.3
326 Reviews

1000 Noble Way

Fredericksburg, VA

22401

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Showing 326 reviews

March 15, 2022

Buying a car at mercedes Benz of Fredericksburg was the best experience I’ve ever had! Eric was amazing, honest and knowledgeable about car in general. I will definitely recommend this dealer. More

by Lucelle Fatuma
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Brent, Eric Jones
Mar 18, 2022 -

Mercedes-Benz Of Fredericksburg responded

We are glad you had such a positive experience with Eric and Mercedes-Benz of Fredericksburg!

March 15, 2022

I want to thank the Service Manager Steve Appel for going beyond my expectations. We experienced a back log on genuine Mercedes Benz parts to get our ML63 AMG back on the road, even the German Parts factory More

by VSIorio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abdul Shahzad, Nick Paone, Mike Holmes, Steve Appel
Mar 15, 2022 -

VSIorio responded

Many Thanks!

Mar 18, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the wonderful review of Steve and Mike! We appreciate your business!!

March 14, 2022

Excellent experience, Antoine was helpful in finding our car and would recommend him any time. Beyond and above, he even went as far to accommodated my wife and I to get our meal while we waited for the veh More

by Kay B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Richardson, DeLante Davis
Mar 14, 2022 -

Kay B responded

.

Mar 15, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the kind words and 5 star review!

March 13, 2022

I bought a car here and a seller name Eric Jones , was nice , cooperative , and explains everything in detail without any hesitation .As I have seen it’s a good place to buy a car and they have excellent More

by Efi20005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Jones
Mar 15, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the kind words about Eric Jones and Mercedes-Benz of Fredericksburg!

March 07, 2022

Great dealer! Antoine Richardson was awesome!! The process was very efficient and I was fully done with the sales process in an hour. Would highly recommend! More

by Darren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Richardson, Whitney Graves
Mar 08, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the 5 star review!

March 07, 2022

Excellent experience, Antoine was helpful in finding our car and would recommend him any time. Buggest upside is not pressured into buying and that is what makes the experience. More

by pursoo.derrick1091
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Richardson, DeLante Davis, Whitney Graves
Mar 08, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the kind review!

March 03, 2022

Great place to purchase a car. Sales is very knowledgeable with no pressure. Great price. More

by Purcell.clark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Clark, Ryan Brent
Mar 04, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the kind review about Ryan Brent and Stacy Clark!

March 03, 2022

Sebastian was very helpful, friendly, and very professional. I will be doing business again with Mercedes-Benz Of Fredericksburg. More

by prayzelady278
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 04, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the positive review and kind words about Sebastian and Mercedes-Benz of Fredericksburg!

March 02, 2022

I spent a total of about 9 hours purchasing a vehicle, due to poor communication between departments and a 2 hour repair taking 4.5 hours. That’s not even counting four round trips of travel time. I fe More

by DB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Jones, Alan-Michael (Red) Limberick
Mar 04, 2022 -

Mercedes-Benz Of Fredericksburg responded

We apologize for your negative experience with the purchase and service of your pre-owned Acura. The vehicle had been traded in the day prior to your visit and was not sale ready. Because it was not a Mercedes-Benz, we didn't have the parts in stock for an Acura. Where we dropped the ball was rushing the process. It takes about 5 days to properly recondition a trade in. We should have fully prepared the vehicle before agreeing to sell it to you and had you come back when all the work was complete. The solicitation for 5 star reviews is necessary in any business. Upset customers need no solicitation to go online and leave a negative review. However, happy customers with positive experiences have no real motivation to take the time to leave a positive review. So if you don't ask happy customers to submit positive reviews, you'll get nothing but negative reviews. It's a necessary part of running a successful business. Thank you for your feedback.

March 02, 2022

The Mercedes c350 was a great deal, amazing car! !! I appreciate Antoine Richardson and the dealership for making my first car purchase special and memorable! Quick easy and straight to the point if More

by Verrel Rizky Aznan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Richardson, Whitney Graves
Mar 04, 2022 -

Mercedes-Benz Of Fredericksburg responded

Thank you for the positive review and kind words about Antoine Richardson and Whitney Graves! We appreciate the 5 star review and we're glad you like the coffee machine!

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