Mercedes-Benz Of Buffalo - Service Center

Service department did a great job. I knew I would have to wait for an appointment to get the nail out of my tire. I called Mercedes and they told me to come right in. My tire was fixed in 15 minutes. I wa to wait for an appointment to get the nail out of my tire. I called Mercedes and they told me to come right in. My tire was fixed in 15 minutes. I was really grateful. More

On Feb, 18 I took my car into Mercedes for B1 maintenance. I was met by service people and turned over the car to them. They were professional and did a great job on service. Finished the car wit maintenance. I was met by service people and turned over the car to them. They were professional and did a great job on service. Finished the car within the few hours as promised. Very happy with their service. After leaving the car with I went to the showroom to wait for my wife who was picking me up. In the showroom there was a white AMG that caught my attention, so I went to look at it. I approached the side of the car, and touched the handle to get a look at the interior, wow that set off the alarm and scared the xxxx out of me. At that point the dark haired lady at the desk says to me "cant you see the sign" she was derogatory and while the alarm continued to sound other people came to see what was going on. The service guy found the key and disarmed the alarm. Now first of all I thought it was a "showroom" and if they don't want cars touched maybe they should put up a barrier that you cant enter. The lady at the desk and others looked at me like I was a burglar . The sign as it turned was on the windshield , a 8 by 11 sheet of paper. Now as I approached the car from the driver side I couldn't see the sign. The one on the side of the car didn't exist. There was no I'm sorry sir are you all right, just the dark haired lady and sales people looking at me like I was a stranger who wandered into the showroom to make trouble. Now I have leased numerous Mercedes from the dealer over the last 20years, and never experienced such a demeanor on the part of reception and others. It tells me that there is no training on how to treat a customer. The derogatory attitude, that I interrupted their day was apparent, The showroom was empty at the time and only the receptionist made any remark to me , "Can't you see the sign". More

TERRIBLE CUSTOMER SERVICE!!! Had my Forest River Solera in for airbag recall and while there purchased 6 new tires. Unit was damaged during this process and they put me thru xxxx getting their damages repa in for airbag recall and while there purchased 6 new tires. Unit was damaged during this process and they put me thru xxxx getting their damages repaired. Actually tried to insinuate the damage may have occurred on my way home. I for one will continue purchasing from their neighbor Town Volvo who has EXCELLENT CUSTOMER SERVICE!!!!! More

Arrogant pretentios brand and dealership They do not know even ABC of customer service. I got new plates and called them to see if they would change it and they told me to do it your self ( They do not know even ABC of customer service. I got new plates and called them to see if they would change it and they told me to do it your self (hmmm good service). I paid for 3 years of maintenance. The wiper blade was ripped off in the car wash (only happens to Mercedes, never happened to an other car in 40 years) I went to the dealer ship to get it replaced and they said it is covered under maintenance but I am not due for maintenance for another year?????? So bottom line was I had to pay for the blade, so I was told to go to the parts department buy one and bring it to back to get replaced. When did you ever see a car dealer make the customer do the run around. The cord for car play has gone bad and it is covered under warranty and I was told to make an appointment so they can diagnose if the cord was really gone bad (who says customer if always right?) I know they are the only Mercedes dealer in town and they don't have to be customer focused to get business but at least provide the basic service to the customers. Mercedes slogan is "Best or Nothing" I guess their best years are behind them and their dealers are making sure customers get nothing. More

Do you have weeks to wait for your repair? I called and requested a date to bring my car in on August 13th they were booked out till August 28th. Unfortunately my drive train problem could not I called and requested a date to bring my car in on August 13th they were booked out till August 28th. Unfortunately my drive train problem could not wait and on August 21st I had to drive straight to the dealer it was making so much noise I was terrified. Well that was Wednesday and they did not look at it till Monday 8/26. Really they could not assess till Monday? Road my bike to errands. I did pick it up Wednesday and drove it straight to a different car dealer to trade it in for a new car. I would not treat my worst enemy like they did. And on top of it I read on the receipt what was done. No one even talked to me or my husband about it. More