Mercedes-Benz Of Buffalo

excellent job I recently purchased a van from this dealership. They were very professional and easy to work with. They even picked me up from the airport and had me I recently purchased a van from this dealership. They were very professional and easy to work with. They even picked me up from the airport and had me on the road home in a half hour. Everything was as shown on the internet ad. Would buy from them again in a heartbeat! More

claimed certified pre-owned, NOT SO We bought a Mercedes sprinter truck, with 15Kmiles on it. Email back and forth clearly states it is Certified vehicle. Had it shipped. When it went i We bought a Mercedes sprinter truck, with 15Kmiles on it. Email back and forth clearly states it is Certified vehicle. Had it shipped. When it went in for service (it could not pass inspection as delivered) local dealer said "this does not come up as a certified vehicle in the Mercedes data base". Three weeks in the local dealer fixing problems. THREE WEEKS!! More

Horrible service including owner I brought my car for wheel alignment (I hit a pot hole a day before and my steering wheel was off). When I picked up my car, I immediately saw that th I brought my car for wheel alignment (I hit a pot hole a day before and my steering wheel was off). When I picked up my car, I immediately saw that the traction control light was on with a message that it is malfunctioning. Since I live in Buffalo and snow was on the ground this morning, I request that this will be checked and corrected before I drive off home. They could not do this because it was Saturday 2:30 PM and service staff was not available. Since I brought my car for wheel alignment problem, which I was not sure if it was safe to drive, I requested that they provide to me rental car and correct this on Monday. I was refused that and was told that the car is safe (but they would not put this in writing); also, if anything happens, I should call road side assistance. I requested to speak with a manger and had the opportunity to speak with the owner. He told me that it is possible that I brought the car with the light on and I should come back on Monday to get this checked/fixed. I said to him that this is inconvenience to me, I have to be at work and take care of the family and really do not have time to be back here- I did not cause the problem, why should I rearrange my schedule for his convenience. The bottom line is that I was not sure if the car is safe. I would rather pick up car that was fixed as per contract and price paid, and do not have this problem. There was no apology from the owner or his manager regarding this inconvenience. But, I presume that it this does not matter, I am not worth his time; I bought only one car from him. So, if you would like an owner of any company tell you that your business, for which you just spent hundredths of dollars, is not important to him... you may want to rethink if you will choose Mercedes-Benz Buffalo location. More

Took my e320 in for some work to be done & after 2 days of having it in service they told me I needed new latches for my hood & a new cable for it because it wouldnt open, & i would have to 2 days of having it in service they told me I needed new latches for my hood & a new cable for it because it wouldnt open, & i would have to pay for half an hour of labor for a tech to get it open. I agree for them to have a tech open it which by itself would cost $55. In total to fix the hood it would cost $600 plus $55 for half hour of labor.. Needless to say I went to the dealer to check it out for my self. I get to the dealership & meet up with the tech & ask to see my vehicle to checkout the hood. After looking @ the latches & noticing they looked ok I slammed the hood shut & went to the driver side of my car & pull the hood release lever & it popped open like it was brand new. I imeditetly ask to speak to the manager & I was taken to him, I told him everything that happened & how they tried to charge me $655 for work that didn't needed to be done. He looked @ me & said " if you don't agree with us then your free to remove your vehicle from our property" . Never again will I take my vehicle to the Mercedes Benz of buffalo dealership again! More