Mercedes-Benz Manhattan - Service Center

They kept my car for almost a month for a broken windshield wiper last year. This month, I had a flat tire and they said it would be ready the next day. Of course, it is now two days, and no one h windshield wiper last year. This month, I had a flat tire and they said it would be ready the next day. Of course, it is now two days, and no one has even called me with an update. Furthermore, there was no offer of a loaner car despite the fact that I work at multiple sites in the tri- State area. It is as if they hold your car hostage. I do not understand why I pay such a premium monthly lease fee and do not actually have the car in my possession. Now I have to pay for a rental. I have been with Mercedes since 2009. I bought one car and leased two others including this one. But sadly I must terminate my relationship once my lease is up. The people who manage the service requests seem polite, but are also dismissive and evasive. More

Marco Correa is friendly and very attentive.. He kept me in the loop for the whole process my vehicle was being serviced. He answered all my questions and had my vehicle ready the same day !! in the loop for the whole process my vehicle was being serviced. He answered all my questions and had my vehicle ready the same day !! More

Turn around time was a bit slow but the place is very nice. If your car has issues under warranty I would recommend coming here. If it isn’t under warranty I’d recommend your trusted local mechanic shop nice. If your car has issues under warranty I would recommend coming here. If it isn’t under warranty I’d recommend your trusted local mechanic shop to service/repair your car. More

The service is still provided, service representative has been very good with giving me an update on the process of the vehicle at this time been very good with giving me an update on the process of the vehicle at this time More

Great service and good communication! They were able to describe the problem and justify the repairs. It was an emergency situation and they tried their best to get the job done right with driver safety i describe the problem and justify the repairs. It was an emergency situation and they tried their best to get the job done right with driver safety in mind. The check out process was easy and the car was ready to pick up when I arrived. More

Franco was awesome in taking care of not just my car but me as the customer as well! He took the time to ensure I am taking care of while my car is being serviced. Provided me with detailed updates and gi me as the customer as well! He took the time to ensure I am taking care of while my car is being serviced. Provided me with detailed updates and giving me a loaner went seamless. Excellent to deal with for sure. Thanks so much Franco! More

Superb service. Diane Dingler addressed an unusual problem with creativity and resourcefulness, making me feel "the best... or nothing" at the service department. Highly recommended. problem with creativity and resourcefulness, making me feel "the best... or nothing" at the service department. Highly recommended. More

MB's customer service is always "on point." My Service Advisor, Angelo S, is always accessible, goes above and beyond, and is just plainly awesome when I need to service my AMG ML 63. Definitely worth the Advisor, Angelo S, is always accessible, goes above and beyond, and is just plainly awesome when I need to service my AMG ML 63. Definitely worth the money More

I had an amazing experience at the Mercedes Benz dealership - Customer service is important, listening is imperative and common sense is priceless! As a customer my needs were put at the center of m dealership - Customer service is important, listening is imperative and common sense is priceless! As a customer my needs were put at the center of my experience. Thank you for an amazing customer experience! More

Katie was so great. She has handled service for me in the past and I always appreciate her kind & polite efficiently as well as her quick response. past and I always appreciate her kind & polite efficiently as well as her quick response. More