Mercedes-Benz Manhattan - Service Center

I would like to write my review and share that my whole experience has been horrific. We thought that by going to Mercedes we would have no problems with the car. We bought a Mercedes Sprinter Van 4x4 in experience has been horrific. We thought that by going to Mercedes we would have no problems with the car. We bought a Mercedes Sprinter Van 4x4 in September 2020. Less than a month later we had to take it back because of an estrange noise . We took it a second time 2 months after that and the car still has problems. I tried reaching out and had no answer, I am being ignored. The last appointment I tried to make for them to check this noise, the customer service representative said you can bring it in a month. I asked if he had an earlier appointment for the service and he said plainly NO. I called 2 days before to confirm my appointment and to my surprise IT WASN'T ON THE SYSTEM! I ended up making an appointment for service at another dealership because the customer service at Mercedes Manhattan is horrible. Marco Correa and Jorge Ramos were of no help and made me feel as I did not matter as a customer. In the year I had it, the car had lots of parts changed. Mercedes still does not know where the loud noise is coming from. I don't feel safe in the vehicle, I want it to be fixed and I feel I'm being ignored. Not even one phone call to follow up on the state of the car or my level of satisfaction'' At this point I'm searching for a consumer rights attorney because they left me no recourse. More

A real joke.I took my GLS63 for a vibration in the A real joke. I took my GLS63 for a vibration in the steering wheel while braking on a Saturday. On Monday I got an email saying that it was the rear A real joke. I took my GLS63 for a vibration in the steering wheel while braking on a Saturday. On Monday I got an email saying that it was the rear rotors and that I should also perform the service even when it was almost 3 months away. When I complained and asked for the head of the shop to look at the car since it is ridiculous to diagnose rear rotors with a vibration ONLY on the steering wheel, I was given the correct answer: front rotors. And then was told that the service recommendation was only a “FYI”. When repairs were done, the car was returned with a scratch and I was given a song and dance of “it is so small, we can repair it for free even if it wasn’t us (and it was them)”. They never returned my calls after. I was so frustrated that right after they gave me the car (which I bought from their dealership), I went to another MB dealer to trade it in so that I never had to deal with Manhattan again. I would sincerely recommend to go elsewhere if you do have a choice. More

Working with Taran Guinness was one of the most awful experiences I have ever had. He does not listen or communicate with the customer which is most important when working in a Service Department. He is experiences I have ever had. He does not listen or communicate with the customer which is most important when working in a Service Department. He is always unable to get a hold of and did not address all of the issues that we had with our car. I highly recommend selecting another service advisor to work with. The reviews speak for itself. More

So I went to this dealership and met John, told him what I was looking for and he got me what I wanted. He helped me with any questions and was not pressured at all in buying my GLS 450! Really recommend go I was looking for and he got me what I wanted. He helped me with any questions and was not pressured at all in buying my GLS 450! Really recommend going to Mercedes Benz of Manhattan and ask for John! More

They kept my car for almost a month for a broken windshield wiper last year. This month, I had a flat tire and they said it would be ready the next day. Of course, it is now two days, and no one h windshield wiper last year. This month, I had a flat tire and they said it would be ready the next day. Of course, it is now two days, and no one has even called me with an update. Furthermore, there was no offer of a loaner car despite the fact that I work at multiple sites in the tri- State area. It is as if they hold your car hostage. I do not understand why I pay such a premium monthly lease fee and do not actually have the car in my possession. Now I have to pay for a rental. I have been with Mercedes since 2009. I bought one car and leased two others including this one. But sadly I must terminate my relationship once my lease is up. The people who manage the service requests seem polite, but are also dismissive and evasive. More

Marco Correa is friendly and very attentive.. He kept me in the loop for the whole process my vehicle was being serviced. He answered all my questions and had my vehicle ready the same day !! in the loop for the whole process my vehicle was being serviced. He answered all my questions and had my vehicle ready the same day !! More

Turn around time was a bit slow but the place is very nice. If your car has issues under warranty I would recommend coming here. If it isn’t under warranty I’d recommend your trusted local mechanic shop nice. If your car has issues under warranty I would recommend coming here. If it isn’t under warranty I’d recommend your trusted local mechanic shop to service/repair your car. More

The service is still provided, service representative has been very good with giving me an update on the process of the vehicle at this time been very good with giving me an update on the process of the vehicle at this time More

Great service and good communication! They were able to describe the problem and justify the repairs. It was an emergency situation and they tried their best to get the job done right with driver safety i describe the problem and justify the repairs. It was an emergency situation and they tried their best to get the job done right with driver safety in mind. The check out process was easy and the car was ready to pick up when I arrived. More