Mercedes-Benz Manhattan - Service Center

The service rep. was not checking on or attentive of my car. It came in for a state inspection and it took 3 hours….while I waited. was not checking on or attentive of my car. It came in for a state inspection and it took 3 hours….while I waited. More

Sulayman Abdul was my service agent. He was knowledgeable, a good communicator, and went above and beyond to help me when I had a situation causing a time crunch for service. He was knowledgeable, a good communicator, and went above and beyond to help me when I had a situation causing a time crunch for service. More

The service from all staff was professional and friendly, especially my service contact Mr De Marco. friendly, especially my service contact Mr De Marco. More

Worst dealership ever. They have had my car for 5.5 months for a 2 week repair and will not give me an ETA for return. DO NOT do business with them! They have had my car for 5.5 months for a 2 week repair and will not give me an ETA for return. DO NOT do business with them! More

Do not get service here - you will not get your car back for months and they don’t give any updates. DO NOT RECOMMEND for months and they don’t give any updates. DO NOT RECOMMEND More

The worst dealership for Mercedes by far. Tried to buy a car from them and it was a disaster. I purchased a car from another dealer, made a mistake of bringing it in for service and negligenc Tried to buy a car from them and it was a disaster. I purchased a car from another dealer, made a mistake of bringing it in for service and negligence is beyond anyone's imagination. All my complaints were written down incorrectly, but the worst part is when I told them about an issue that almost got me into a car accident, they refused to even check that. Now I am at the point of making a decision to keep or sell the car, not to put my family's life in jeopardy. More

These people are absolute CROOKS. I took my car in to get serviced and received a loaner. A week after I returned the loaner and got my car back, I received a credit card charge for $ I took my car in to get serviced and received a loaner. A week after I returned the loaner and got my car back, I received a credit card charge for $139.34. I spoke with the loaner car manager who said it was due to toll charges. When I told him that was not possible because I was parked in my work garage at the times the toll charges were made, he said he would look into it but he never called me back. I received another charge for $58.17 a few days later and again called the manager, who again said he would look into it but he never called me back. I finally spoke with the service advisor I had used and explained that I had documentation showing I was parked in my work garage during the times the tolls were charged. I asked him to obtain license plate photos from EZpass to see if the car I was given matched the car that the tolls were charged to. He said he would try but never got back to me. I called MB USA and they said there was nothing they could do about it because each dealer was independent. Beware of this EZpass scam they are running where they assign their tolls to you if you ever make the mistake of taking your car there and getting a loaner. More

It was a great experience. I felt taking care of & everyone was so helpful I also appreciate the way Ariel made everything so easy. I felt taking care of & everyone was so helpful I also appreciate the way Ariel made everything so easy. More

I am a long time (40+ years), multi-MB car owner. MB Manhattan is the worst MB service center i've ever dealt with. they don't answer the phones. they don't return calls. When you are there in person MB Manhattan is the worst MB service center i've ever dealt with. they don't answer the phones. they don't return calls. When you are there in person, the service agents ignore you as if you are invisible. While the physical facility is spectacular, and an easy ride from my apartment, i just can't continue to use them for service. It is an utter embarassment that this dealership is owned and run by the factory. More