Mercedes-Benz Manhattan - Service Center

Great and fast service Quick turnaround time. I always recommend this deal To any one looking to purchase a vehicle. I only use a MB to teach student how to drive I always recommend this deal To any one looking to purchase a vehicle. I only use a MB to teach student how to drive More

The customer service is substandard as a luxury brand us concerned. While my car was in the service department for a warrantied item, the communication was terrible. The car was in service for 28 days and w concerned. While my car was in the service department for a warrantied item, the communication was terrible. The car was in service for 28 days and wasn't repaired. This caused me to have return the next day, cost me a day's pay. The staff was unapologetic and unsympathetic to my needs as a customer. I wouldn't recommend them to Black man or Woman. They clearly treat Caucasians much better. More

They were helpful and honest and during my service. Quick turnaround time for my car. Quick turnaround time for my car. More

I was impressed with the service and care this dealership provided to customers. It is a beautiful facility and the car I looked at was luxurious. Mike was fantastic to work with! provided to customers. It is a beautiful facility and the car I looked at was luxurious. Mike was fantastic to work with! More

Terrible service. Held my car for 3 months without communication and broken my seat belt and not performing one of the repairs I requested. Held my car for 3 months without communication and broken my seat belt and not performing one of the repairs I requested. More

Amazing service with welcoming professional staff who was very detailed in providing great work. Will definitely be going back and recommending to others very detailed in providing great work. Will definitely be going back and recommending to others More

Everyone is professional and greets you with a smile. Toss in politeness and expediency and it's all very worthwhile. Toss in politeness and expediency and it's all very worthwhile. More

I thought service was excellent- amid major renovation of dealership. All staff extremely pleasant/welcoming. dealership. All staff extremely pleasant/welcoming. More

Professionally completed work, verify all recalls were completed, cleaned car, well organized showroom, and made sure state inspection was completed. completed, cleaned car, well organized showroom, and made sure state inspection was completed. More

MB couldn’t locate my car for days. Car was picked up from home 08/23/24 for tire change. Called Monday, 08/26/24 for status. MB said “I missed dropping off car at 11:00 am appointment Car was picked up from home 08/23/24 for tire change. Called Monday, 08/26/24 for status. MB said “I missed dropping off car at 11:00 am appointment on Friday.” No record of me in computer. Where was car from Friday until Tuesday? Each call I made to MB was given to another to answer. I was told “someone will call you within 15 minutes or shortly”. No explanation of what occurred. I asked her f car was in accident or stolen. MB delivered car at home on Wednesday afternoon without an explanation. Let me know where my vehicle was from Friday’s pickup until Tuesday? On a joyride with your employees? Cynthia Kaiser Haidri More