Mercedes-Benz Manhattan - Service Center

The worst experience i’ve ever had in any dealer ship . Thr first time my safety lugs were left louse and fell out ,i could have had a serious accident because of that .The most recent one i left my car for Thr first time my safety lugs were left louse and fell out ,i could have had a serious accident because of that .The most recent one i left my car for a week and nothing was done so i wasted my time .Never again More

The staff and service are excellent as they always are. The car was attended to very professionally and promptly. The car was attended to very professionally and promptly. More

For the second year in a row the car was not returned when promised, despite my continued requests and willingness to bring it back in to complete work that couldn’t be done in time. The year before the when promised, despite my continued requests and willingness to bring it back in to complete work that couldn’t be done in time. The year before the service tech also neglected to get the car inspected as requested, which caused us to get a ticket. Very disappointing service. More

I’m a little disappointed after close review of my service bill to find that some of the parts replaced were at a higher rate than those offered on the online MB parts center. Otherwise, the work comp service bill to find that some of the parts replaced were at a higher rate than those offered on the online MB parts center. Otherwise, the work completed was satisfactory and the reps were pleasant and informative. More

Good, and professional services ,he now how to be kind with peoples. I like what they do to my car the services guy was very professional. Thanks you.. with peoples. I like what they do to my car the services guy was very professional. Thanks you.. More

I have been a customer of Mercedes Manhattan since the 1990’s and am dismayed at how their service has disintegrated. My car was towed to Mercedes because of a message that appeared on the console that wa 1990’s and am dismayed at how their service has disintegrated. My car was towed to Mercedes because of a message that appeared on the console that was deemed dangerous to drive. The car was in the shop for a week and a couple of days. I was told that there were no loaners available, and as a result, I had to rent a car at my own expense to the tune of $750. Communication between you and your “service advisor” is almost nonexistent because she never picks up her phone. She had initially said she would try and secure a loaner for me, but that never happened and I never heard another word from her about it. During the entire time the car was in the shop, except for, I believe two texts about what was going on with the vehicle, I was the one trying desperately to communicate with someone at Mercedes. No one ever picks up a phone, and it was extremely frustrating in trying to get information about my car. Finally, and kudos to the very helpful receptionist, I was connected to the service manager, who texted me right back to tell me that he was in a meeting but would call me that afternoon, which he did, and I did get my car delivered to me that afternoon. I asked him about reimbursing me for the car rental, because I am entitled to a loaner since I have a leased vehicle under a warranty. He didn’t think it was possible for be to get reimbursed, but I am going to pursue the matter! All in all, I am extremely disappointed in the service I received, and I will most definitely not lease another vehicle from Mercedes Manhattan. More

The job gets done well and very focused and caring personal service. Also Very punctual in delivering Thank you. personal service. Also Very punctual in delivering Thank you. More

The best place to work in Manhattan, no other dealer in the tri-state area offers the quality service we do. the tri-state area offers the quality service we do. More

I drove into Mercedes-Benz Manhattan and was greeted by Jonathan Then. He listened intently to my list of concerns and even went beyond my list suggesting, "We can repair that scratch." The "artist" he c Jonathan Then. He listened intently to my list of concerns and even went beyond my list suggesting, "We can repair that scratch." The "artist" he called over did an excellent job. I waited for the car and Jonathan kept in touch with me continuously to apprise me of the progress. Jonathan was very sensitive to my concerns; he was personable and professional. The customer service he provided exceeded my expectations. Thank you so much for all your help. More

Good dealer; great people. Very difficult with building under reconstruction. Hard access and accessibility for both cars and people . Very difficult with building under reconstruction. Hard access and accessibility for both cars and people . More