Mercedes-Benz Manhattan - Service Center

I thought service was excellent- amid major renovation of dealership. All staff extremely pleasant/welcoming. dealership. All staff extremely pleasant/welcoming. More

Professionally completed work, verify all recalls were completed, cleaned car, well organized showroom, and made sure state inspection was completed. completed, cleaned car, well organized showroom, and made sure state inspection was completed. More

MB couldn’t locate my car for days. Car was picked up from home 08/23/24 for tire change. Called Monday, 08/26/24 for status. MB said “I missed dropping off car at 11:00 am appointment Car was picked up from home 08/23/24 for tire change. Called Monday, 08/26/24 for status. MB said “I missed dropping off car at 11:00 am appointment on Friday.” No record of me in computer. Where was car from Friday until Tuesday? Each call I made to MB was given to another to answer. I was told “someone will call you within 15 minutes or shortly”. No explanation of what occurred. I asked her f car was in accident or stolen. MB delivered car at home on Wednesday afternoon without an explanation. Let me know where my vehicle was from Friday’s pickup until Tuesday? On a joyride with your employees? Cynthia Kaiser Haidri More

Friendly service and very professional. Everything resolved as expected and got a clean car returned to me Everything resolved as expected and got a clean car returned to me More

The dealership is an experience! From service to the sales floor. Everyone is courteous & helpful! Definitely will go back. From service to the sales floor. Everyone is courteous & helpful! Definitely will go back. More

Super helpful and fast response with nice smile Excellent service, man you can trust Highly recommended. Excellent service, man you can trust Highly recommended. More

The Worst/expensive/delay Service around the world! They need under 3 weeks or more for review the car, and then they return you the car with the same problem and super overpriced ( thanks God we knew They need under 3 weeks or more for review the car, and then they return you the car with the same problem and super overpriced ( thanks God we knew a real experts in Mercedes Benz cars that fixed everything in less time an 70% cheaper than this Brand. Horrible, run fast away to this place More

The service rep. was not checking on or attentive of my car. It came in for a state inspection and it took 3 hours….while I waited. was not checking on or attentive of my car. It came in for a state inspection and it took 3 hours….while I waited. More

Sulayman Abdul was my service agent. He was knowledgeable, a good communicator, and went above and beyond to help me when I had a situation causing a time crunch for service. He was knowledgeable, a good communicator, and went above and beyond to help me when I had a situation causing a time crunch for service. More