Mercedes-Benz Manhattan - Service Center

Horrible experience with James Berger My father took the car in for a checkup. We were given a quote to decide on what repairs we would like to receive. The very next day my father wen My father took the car in for a checkup. We were given a quote to decide on what repairs we would like to receive. The very next day my father went back and picked the car. Few days later James started calling threatening to charge us with parking fee. We told him we took the car the next day it's no longer at the dealership. So there was no reason to charge us. He insisted that is not possible, because we can not check the car out unless we paid the checkup fee. We have no idea how they runs things there but we said car was returned to us when it was picked up. Send us the bill and we will pay for it. The bill was paid Immediately when I received it. Few days later James calls again threaten to file a police report against my father for stealing OUR car. When I call, he still harrased us on how we got the car and refused any fault in the situation. Few days later we took the car to a different location and got the repairs done. If you want to avoid a headache do not let James work on your car. More

Unbelievable 3100 or tow it Do not use this dealership for anything. James Berger of MB manhattan just told me he will not fix the car based on error codes but it must be fixed b Do not use this dealership for anything. James Berger of MB manhattan just told me he will not fix the car based on error codes but it must be fixed based on his recommendation. He said pay 3100 or tow it. He also told me Thomas Shanley the GM approved for 3100 or tow it. I don't won't to pay for what not broken. Do I have too? I told him to just fix the errors. Good Morning, The following are the Codes retrieved by the Technician; A25408 A10D00 A25464 Kind regards, / Mit freundlichen Grüßen, James Berger Mercedes Benz Manhattan 212-629-1618 You need to authorize the repairs of = $ 3101.99 TO PERFORM THE REPAIRS. Kind regards, / Mit freundlichen Grüßen, James Berger Mercedes Benz Manhattan More

Service experience Yet again Felicity Callas goes above and beyond .I never take the time to see what they really do and I know it can be alot .The care and dedication a Yet again Felicity Callas goes above and beyond .I never take the time to see what they really do and I know it can be alot .The care and dedication and time they put into these vehicles .Thank you again Felicity for making sure everything went well again More

Terrible Service Department Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and wo Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and would have to service next day! Provided car first thing in the morning! Terrible service. Who would have known this coming from Mercedes-Benz? Never again... More

Excellent service from her .The best or nothing I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I can be a handful. I recently bought in my ML550 which needed servicing of which she helped me out very much. She advised me about the maintenance plan Mercedes offered of which I took .She followed up with me which was a good thing. Not many service reps do so . She know how am when it comes to this vehicle. You have an exceptional worker there. Keep up the good work. More

The Height Of Arrogance! SHOCKED at this dealership. I have been a long standing, loyal customer of Mercedes-Benz. As I have been working in NYC for the past year, I wanted to form a relationship with th I have been a long standing, loyal customer of Mercedes-Benz. As I have been working in NYC for the past year, I wanted to form a relationship with this dealership, and have some minor service done to my car, and speak to a salesperson about getting into a new one in a few months. All I can say is, I walked into the dealership, and for an unbelievable 'FORTY FIVE' minutes not ONE employee asked if I needed help, not one! It was not as if I was huddled in a corner, but for sure it seems to have been my poor choice of attire (flip flops, and t-shirt). I can assure you, if I was dressed to the nines I would have be greeted much differently, and in a professional manner. The big apple sure took a chunk out of this loyal customer. This dealership should be ashamed of itself!! This is a futile exercise in complaining, as I'm sure they could not care less as demonstrated by their recent actions towards me, or lack of it!! More

Treated badly in Service DEPT Called and told the car was ready forced to wait 1 hr because they were having trouble getting it washed. They were rude and ridiculos Called and told the car was ready forced to wait 1 hr because they were having trouble getting it washed. They were rude and ridiculos More