Mercedes-Benz Manhattan - Service Center

It is unfathomable how what used to be a flagship, premier service center, has turned into the worst of the worst in customer (dis)service. First, the receptionist assured me that the car was ready premier service center, has turned into the worst of the worst in customer (dis)service. First, the receptionist assured me that the car was ready for pick up the next day, while the service advisor informed me, while on the way there the following day, that it was not in fact ready, and it took another 4 days and multiple emails/calls to finally arrange a pick up. Overall, a simple state inspection and a minor maintenance task took over 10 days!! Then, the receptionist who was handling the release and payment could not understand any of my questions due to her lack of basic understanding of English (after all, this facility is in the heart of Manhattan, not in Panama, one would think?!). In addition to the apparent lack of language skills, the receptionist was utterly incompetent in performing the basic functions expected of her role and took an inordinate amount of time to complete the simple check out procedures. Overall, there was barely anyone who spoke English at the facility. Third, MB Manhattan has apparently decided to be as cheap as a bodega and pass along the merchant discount of 3% that they would otherwise bear to customers in the form of a processing fee for credit cards. That would be fine if they would offer an alternative form of payment (such as a bank transfer or wire or check) that would not incur any fees but alas, that is not the case. As a result, they are de facto taxing customers with an additional 3% tax on top of the already exorbitant fees for labor and parts. Fourth, the wait time to actually deliver the car from the service facility was over half hour even though it is one or two levels deep garage. In fact, they brought up someone else's car which was an identical model to mine first, only to silently drive it away realizing their mistake. It does not require a huge intellectual effort to check a 3-digit service number and confirm that the correct vehicle is being delivered for pick up. Needless to say, I will not be a customer of MB Manhattan for my next car. After 25 years of loyalty, the experience with the service center was so appalling and demeaning that I am beyond disgusted. It is just sad that this great brand of auto-makers has allowed their flagship Manhattan location to fall so low. More

I went to this service center about a year ago and had good experience. However I tried to go again about a month ago and the experience I received trying to get a emergency appointment cause my rear view good experience. However I tried to go again about a month ago and the experience I received trying to get a emergency appointment cause my rear view mirror came off as I was adjusting it. I was very dangerous for me to me driving like this. I got such a poor and unacceptable treatment. This is not the customer service treatment that you would thing after buying a $150,000 car. After receiving this type of treatment. I immediately called Helms Mercedes and they told me to bring the vehicle in immediately. I will never go to this dealership for anything again. I will also recommend to my friends not to buy cars or use their service department. I give them a zero rating for poor customer service and interactions. More

Horrible sales, horrible service. Terrible dealership. The worst. Never able to contact anyone in any dept. my 2 month old car has so many problems. I regret ever getting my car from Terrible dealership. The worst. Never able to contact anyone in any dept. my 2 month old car has so many problems. I regret ever getting my car from Manhattan Mercedes. Will NEVER go there again. More

The people in your Service Dept. are amazing. McGory is patient, friendly and a great communicative. He kept me up to date on the status of my car. I will say the same about the v are amazing. McGory is patient, friendly and a great communicative. He kept me up to date on the status of my car. I will say the same about the valet team. I will say that I am very much looking forward to seeing the service dept. renovation completed. More

Service was efficient and the car was completed at their original estimate. The 10 percent off coupon was great original estimate. The 10 percent off coupon was great More

Terrible Service by Dave Rovello and Tom Russo Small Claims Court is being filed immediately Claims Court is being filed immediately More

Schedule an appointment for service n request loaner upon arrival. Came in dropped the car off picking up loaner. Very smooth process just a little disappointed, that they only provides sedan as their loaner arrival. Came in dropped the car off picking up loaner. Very smooth process just a little disappointed, that they only provides sedan as their loaner fleet. I’m dropping off GLS. More

Very courteous and professional service, work done on time as promised, everyone was very helpful time as promised, everyone was very helpful More

Angelo is very professional and helpful to perform my car maintenance. He makes sure I have up to date information. Highly recommend him. maintenance. He makes sure I have up to date information. Highly recommend him. More

I’ve dealt Mercedes before. They are an excellent company to work with and I plan on continue working with Mercedes in the future. Thanks guys what are you doing? They are an excellent company to work with and I plan on continue working with Mercedes in the future. Thanks guys what are you doing? More