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Mercedes-Benz Manhattan
New York, NY
611 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 611 reviews
August 14, 2006
I had the unfortunate experience of dealing with these guys for three years, and there is only one word to describe this dealership...TERRIBLE. My S 500 has been in the shop approximately 30 times for guys for three years, and there is only one word to describe this dealership...TERRIBLE. My S 500 has been in the shop approximately 30 times for countless problems, and every single time I get the car back from MB, Manhattan the job is either not completed, or completed wrongly. The front suspension has collapsed four times, and all four times the dealership has not fixed it correctly. Other problems included: *Severly out of allignment when delivered after a suspension repair *Grease smears all over my head liner after delivery. *Car is rarely washed when delivered. *A 3 week wait to schedule a service appointment? * HUNDREDS of dollars overpriced compared to other dealers. *RUDE staff...Mr. King, the service manager, is probably one of the biggest a**holes I have ever met. *The shuttle is always conviently running "a few hours behind" when you need it, which means you need to take a cab. I now drive out to Jersey to get my car fixed...sad. MBUSA should fire everyone there and start all over. More
by eforce02
Employees Worked With
Too many to count
