Mercedes-Benz Manhattan

I had a wonderful experience at MB Manhattan to lease a new vehicle recently. My sales consultant was Johannes Gnauck and he was very efficient, knowledgeable and accommodating to my schedule. This is my new vehicle recently. My sales consultant was Johannes Gnauck and he was very efficient, knowledgeable and accommodating to my schedule. This is my second lease with MB and I look forward to doing business with them again in the future. I would recommend Johannes to other friends and colleagues without hesitation...he made it effortless for me!!! More

Every aspect of the experience I had with M-B Manhattan exceeded my high and uniformly difficult to meet expectations. From the first through fourth visit, all of which led to the decision to acquire a ne exceeded my high and uniformly difficult to meet expectations. From the first through fourth visit, all of which led to the decision to acquire a new E 350, I was treated exceptionally well. I will return for service and start there when it eventually becomes time to think about a new vehicle -- give the product's quality and my satisfaction with the entirety of the acquisition process, probably sometime after 2020. More

I had a great experience with this dealership, particularly the salesman I dealt with - Fred Gruber. Fred demonstrated a high level of honesty and integrity and worked very efficiently to complet particularly the salesman I dealt with - Fred Gruber. Fred demonstrated a high level of honesty and integrity and worked very efficiently to complete my transaction. This was a refreshingly pleasant experience. More

Upon reading the mixed reviews on Google, I was hesitant in visiting this dealership, but I would like to set the record straight for all those who were misguided as I was. MB located on Park Avenue was the in visiting this dealership, but I would like to set the record straight for all those who were misguided as I was. MB located on Park Avenue was the best experience I've ever had. The honest sales team is willing to work with your situation and do ANYTHING within their capability to make you happy with a brand new Mercedes-Benz. I was in a difficult situation with my credit, I wasn't even able to lease an Infiniti, however I worked with Danny Seigel (Sales Manager) and he did anything and everything to get me a Mercedes with the terms I was looking for. When I went to pick up the car I was 2 hours late due to traffic however everyone was there to greet me and ensure I was receiving the MB Legacy of customer service. Satisfied is an understatement, I have created lifelong relations with both Danny and Gary (Sales Representative). They are an incredible team and I am nothing but honored to become a new life-long client! More

Paid $85,000 6 weeks ago. Still No title or bill of sale. Changed names, addresses and pay amount AFTER they got Money. After 6 weeks auto arrives Damaged. Supposedly Certified & Keys don't work. Wa sale. Changed names, addresses and pay amount AFTER they got Money. After 6 weeks auto arrives Damaged. Supposedly Certified & Keys don't work. Warning light on all time. Trunk key does not open. Can't drive to see what else is wrong. Will take to another dealership to have checked, but can't drive cuase need bill of sale and title to get plates in Michigan. Very poor customer service. They have my money and I have a car I cannot drive that is damaged and has things wrong with it. What is my recourse? More

This is a great place to buy a car or service your car. I leased a car from Mercedes Manhattan 3 years ago and the entire experience has been great. They pick up my car for service, leave a loaner car for me leased a car from Mercedes Manhattan 3 years ago and the entire experience has been great. They pick up my car for service, leave a loaner car for me to drive and return my car to my garage clean the next day. Why would anyone go anywhere else? I just picked up a new car from them, they took me out of my lease 8 months early and kept my payment the same! The new car even includes free maintenance! I like the fact that the salesperson is the same person from my last lease. He is also able to handle me from start to finish, no running to the manager! Try Mercedes Manhattan, you will not be sorry. More

My C280 fan died in the Bronx by the Deegan. I managed to pull into a Mobil station. I called Merceded and they gave me Roadsides phone #. I called at 5:15 pm on Friday night. I was still waiting for Mercede pull into a Mobil station. I called Merceded and they gave me Roadsides phone #. I called at 5:15 pm on Friday night. I was still waiting for Mercedes Roadside at 10:30PM at this station. I called 14 times (noted on my cell phone) and was told each time "they are 20 minutes away)and my financee called 8 times. My financee was so worried about me at this station for so long, he kept telling me he would arrange for car service to take me home and arrange for another tow company to pick up my car. I didn't want to slight Mercedes, so I declined-until I got scared at this station at 10:30PM. The next morning the car was towed to Manhattan Mercedes(41st St) and we got no return calls until 5PM - we only knew from our tow company that the car was delivered to them. After 2 days of no return calls from Brian (only getting his Voice Mail) I reached out to the so called manager (Jason). He assured me he would oversee my repair and he would be my contact. He also offered to pick up the cost of my tow since Mercedes never showed - just kept telling me "20 minutes away"! To make an ugly, long story short, he never picked up the tow cost, actually denied offering, and the service done - they said was not covered even though I have an extended new car warranty since I originally leased my car new, and then bought it. Audi here I come!!! Mercedes Manhattan has no customer service - they do have customer arrogance. More

I had an appointment with them to take a look at a used car... Guess what, when we came in, we were told that the car was sold last night. Nobody cared to call me. When asked to look at the car anyway, the car... Guess what, when we came in, we were told that the car was sold last night. Nobody cared to call me. When asked to look at the car anyway, they spend 45 minutes trying to find it, and couldn't. Avoid these guys! More

I had my S 430 in for an suspension problem, and these clowns couldn't get the problen fixted the first three times I was there. I asked for a ride to my office on 22nd and Park Ave and they said the clowns couldn't get the problen fixted the first three times I was there. I asked for a ride to my office on 22nd and Park Ave and they said they couldn't do it within 2 hours because of all the people. I was forced to pay 20 dollars to get a cab down to my office and 20 dollars back because they wouldn't come get me when the car was ready. If I knew service was going to be so bad, I would have bought a Lexus...which I am planning on doing next month. Shame on Mercedes for letting their flagship dealership be so terribly run with customer service and shoddy workmanship. And they wonder why people are fleeing the Mercedes badge? It's quite obvious. More

I brought my S430 in for a suspension problem and I have to say this is probably the worst dealer I have ever dealt with. The attitudes there are terrible, and it took MB Manhattan FOUR...yes, FOUR attempt to say this is probably the worst dealer I have ever dealt with. The attitudes there are terrible, and it took MB Manhattan FOUR...yes, FOUR attempts to fix the problem correctly. I asked for a ride to my office down on 22nd and Park Ave, and they got all huffy and told me it was going to be over an hour wait. Needless to say, this is my last Mercedes due to the terrible reliability and even worse customer service. I will be going to Lexus for my next purchase which will be happening in a few months. More