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Mercedes-Benz Manhattan
New York, NY
594 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 594 reviews
May 20, 2010
I had an appointment with them to take a look at a used car... Guess what, when we came in, we were told that the car was sold last night. Nobody cared to call me. When asked to look at the car anyway, the car... Guess what, when we came in, we were told that the car was sold last night. Nobody cared to call me. When asked to look at the car anyway, they spend 45 minutes trying to find it, and couldn't. Avoid these guys! More
by regnull
Employees Worked With
Ian, Carla
April 25, 2007
I had my S 430 in for an suspension problem, and these clowns couldn't get the problen fixted the first three times I was there. I asked for a ride to my office on 22nd and Park Ave and they said the clowns couldn't get the problen fixted the first three times I was there. I asked for a ride to my office on 22nd and Park Ave and they said they couldn't do it within 2 hours because of all the people. I was forced to pay 20 dollars to get a cab down to my office and 20 dollars back because they wouldn't come get me when the car was ready. If I knew service was going to be so bad, I would have bought a Lexus...which I am planning on doing next month. Shame on Mercedes for letting their flagship dealership be so terribly run with customer service and shoddy workmanship. And they wonder why people are fleeing the Mercedes badge? It's quite obvious. More
by Benzdriver9
April 24, 2007
I brought my S430 in for a suspension problem and I have to say this is probably the worst dealer I have ever dealt with. The attitudes there are terrible, and it took MB Manhattan FOUR...yes, FOUR attempt to say this is probably the worst dealer I have ever dealt with. The attitudes there are terrible, and it took MB Manhattan FOUR...yes, FOUR attempts to fix the problem correctly. I asked for a ride to my office down on 22nd and Park Ave, and they got all huffy and told me it was going to be over an hour wait. Needless to say, this is my last Mercedes due to the terrible reliability and even worse customer service. I will be going to Lexus for my next purchase which will be happening in a few months. More
by Benzdriver9
August 14, 2006
I had the unfortunate experience of dealing with these guys for three years, and there is only one word to describe this dealership...TERRIBLE. My S 500 has been in the shop approximately 30 times for guys for three years, and there is only one word to describe this dealership...TERRIBLE. My S 500 has been in the shop approximately 30 times for countless problems, and every single time I get the car back from MB, Manhattan the job is either not completed, or completed wrongly. The front suspension has collapsed four times, and all four times the dealership has not fixed it correctly. Other problems included: *Severly out of allignment when delivered after a suspension repair *Grease smears all over my head liner after delivery. *Car is rarely washed when delivered. *A 3 week wait to schedule a service appointment? * HUNDREDS of dollars overpriced compared to other dealers. *RUDE staff...Mr. King, the service manager, is probably one of the biggest a**holes I have ever met. *The shuttle is always conviently running "a few hours behind" when you need it, which means you need to take a cab. I now drive out to Jersey to get my car fixed...sad. MBUSA should fire everyone there and start all over. More
by eforce02
Employees Worked With
Too many to count
