Mercedes-Benz Manhattan

Had a car flooded out. Was towed to MBManhattan, where I worked with both service and sales (Jim Kavanugh). Jim is probably the best care salesman I have encountered in my many years of buying cars. He w worked with both service and sales (Jim Kavanugh). Jim is probably the best care salesman I have encountered in my many years of buying cars. He worked with me to find a replacement car, worked with me on price (very fair), and figured out how to get salvage value and use that to get me into a new car. He was courteous and totally professional throughout. More

overall good experience, no games , no preassure,great deal on a new car, good trade in offer. it was a fast deal and fast delivery. deal on a new car, good trade in offer. it was a fast deal and fast delivery. More

John, I have CCed your managers on this little note John, I have CCed your managers on this little note because I feel they should know what I feel. I would like to thank you for your help this mo John, I have CCed your managers on this little note because I feel they should know what I feel. I would like to thank you for your help this month in 'upgrading' my car. My family has been purchasing cars from Mercedes-Benz Manhattan for probably 40 years now. We are strong evangelists for the brand and there has never been a need to convince us of the great quality automobile the company produces. I think you should know that my last experience in changing my car for something newer - has never been better. I was most impressed with attention I was given, the more familiar feeling of making a purchase than a pushy one. I really must take my hat off to you and your team. I am not only proud to have a bought a Mercedes, I am proud to have bought it from Mercedes of Manhattan. From the moment I pull into the service center, everyone has a smile on their face, everyone comes to help. The service center is kept so clean and worked in so efficiently by all. Dealing with you, John, was a great pleasure. I know I can be rather neurotic and crazy, especially when it comes to picking up an AMG. You took care of the entire transaction very professionally and with alacrity. I look forward to a longstanding friendship. Just like my father is never swayed to any other dealership - I too will follow in his footsteps, making Mercedes of Manhattan the only place I will go for my car. Have a wonderful day. Until I see you next, I'll be breaking the sound barrier on the westside highway in my new car. Love it! More

A pleasent experience leasing my third MB E CLass, second one from MB Manhattan. Staff was very friendly, cordial, paperwork was a breeze. They transferred the contents of my old car to my new vehicle and th one from MB Manhattan. Staff was very friendly, cordial, paperwork was a breeze. They transferred the contents of my old car to my new vehicle and the feature explanation session with Arthur was precise and not dragging variety. More

Just bought my third Mercedes from this dealer. I have bought all three cars with Mike Serpone, he is amazing, and truly makes purchasing a car so easy. He has gone above and beyond each time I purchased bought all three cars with Mike Serpone, he is amazing, and truly makes purchasing a car so easy. He has gone above and beyond each time I purchased a car from him. I highly recommend this dealer and if you can see Mike. More

Victor and Scott both made my car buying process very easy and enjoyable. I was very nervous with making such a big decision, however Victor took the time out to explain everything and answered all of my easy and enjoyable. I was very nervous with making such a big decision, however Victor took the time out to explain everything and answered all of my questions to help ease my mind. The trade-in and purchase process was seamless. He was the best! Scott worked with me on selecting the accessories and delivered everything he promised. He summarized everything so that I could understand what I was buying and even gave me a few extras that he knew I needed. I am in love with my new car and very thankful that I came to Victor to purchase it. Thanks! Aimee More

If you are researching dealerships and wondering if you will be treated well and fairly at Mercedes-Benz Manhattan, you have nothing to worry about. I've bought new in the past from Mercedes dealerships i will be treated well and fairly at Mercedes-Benz Manhattan, you have nothing to worry about. I've bought new in the past from Mercedes dealerships in NJ, but the minute you drive into the parking garage of M-B Manhattan, you recognize that this is a flagship store, and their focus on customer service is tangible from the very first people that greet you when parking your car and continues with everyone you meet during the process. We were looking for either a new or used GL, and came across a potential used one in the inventory of this dealer. Andrey Pinkhasov treated us to a stress free shopping experience, understanding what we were looking for, showing us the car and features, and taking us for a test drive. After deciding it was the right car for us and agreeing to a deal with Andrey on the sale and our trade, the process continued smoothly and stress free. We met Andrew Buzzetta the Finance Manager who walked us through the paperwork to finalize the sale. Best finance office experience ever! All questions answered, everything taken care of - taking care of the NJ DMV paperwork, great explaination of the extended warrantee options without pressure to purchase something I didn't need. My last purchase at a competing brand was also good, but this one really is in a different class. From start to finish, I highly recommend M-B Manhattan if you are looking for a pre-owned car. More

At 65 years of age, I have never had a more pleasurable experience spending my money, and that is the absolute truth! From the start Gary, Scott, Anthony and Daniel made me and my wife feel as if we had experience spending my money, and that is the absolute truth! From the start Gary, Scott, Anthony and Daniel made me and my wife feel as if we had known them all of our lives, as if we were family. These four individuals clearly understood what we wanted and accomplished what no dealership could, they were remarkable. We executed the transaction on Thursday and we drove our new E350 4Matic coupe right out of the showroom on Friday! We have not stopped telling all of our family and friends about about this exceptional experience at Manhattan Mercedes-Benz. You could be sure that we will be your best non employed public relations representatives for life. More

I have the wheel and tire insurance and had two blow outs. Since I was closest to MB Manhattan and they said they had the tires in stock and would have the car back the same day I had it towed there. HU outs. Since I was closest to MB Manhattan and they said they had the tires in stock and would have the car back the same day I had it towed there. HUGE MISTAKE! The car got there at 11am according to the tow company yet it took till 5pm to get anyone frome service to return my call. After 20+ calls finally got a manager on the phone who said she would look into it and call me back in less than 10 minutes. 10 calls later and 3pm the next day finally got her on the phone. I asked them if they would be repairng the bent scratched wheels since I had the insurance, answer I got was: That will take at least 2 weeks if you want that done. In all it took them 4 days to replace 2 tires. They bent the center caps on my wheels, and lost the tow eye hook cover to my car. It took them 2 months to get one painted and mailed to me which had the worst paint job I have seen. I will never use that dealership again! More

I can't say enough nice things about the high level of service and attention that I received from Jeffrey Robert and Scott Malise, at Mercedes-Benz Manhattan. My wife and I went to Mercedes to look at service and attention that I received from Jeffrey Robert and Scott Malise, at Mercedes-Benz Manhattan. My wife and I went to Mercedes to look at the ML350 - I had been looking for a new SUV for over a year and a half. We met Jeffrey and he immediately understood what we was looking and what are need were. A few minutes latter we were sitting down searching for a car. The entire process took two weeks and the end result exceeded all of my expectations. Scott handled my trade-in which required a significant amount of detail as the title was in my father's name who is deceased. Scott understood the sentimental connection I had with my car and made the process very easy. Jeff and Scott when above and beyond, installing a custom entertainment system and the wood steering wheel (which they had originally told me was on back order and would not be available for two months) prior to pickup ... which was done with a level of class and style (car was covered under a sheet and a sign was printed congratulating me) that still makes me smile. I love my car - my family loves the car - and I have no doubt that I will be continuing to work with Jeff and Scott for many years. More