Mercedes-Benz Manhattan

Purchased beautiful CPO Wasn't happy with my CPO 2010 ml350. Purchased it 2yrs prior so emailed John Penaloza and he got right back to me with figures and possibilities . Sen Wasn't happy with my CPO 2010 ml350. Purchased it 2yrs prior so emailed John Penaloza and he got right back to me with figures and possibilities . Sent credit card app to hold the car I wanted .but saw another beauty and he held both for me!! Decided on CPO 2012 E350 sport. Great smooth transaction. Look for John Peneloza in pre-owned and he will treat you like a new car owner . More

Mercedes-Benz Manhattan - First Class Experience! I live in Chicago and was in the market for a 2012 CLS550 CPO with low miles. This was my first time purchasing a car that was located in another sta I live in Chicago and was in the market for a 2012 CLS550 CPO with low miles. This was my first time purchasing a car that was located in another state (New York). I spoke with multiple dealers throughout the country but when I spoke with Andrey Pinkhasov at MB Manhattan, he treated me the best, from the very first phone call. He took me seriously, was friendly & very knowledgeable about a CLS that would be shortly arriving to their inventory, . We spent days on the phone and email (he's very responsive) working through paperwork, trading my BMW 7 series and shipping of my new car back to my home. I flew to NY on a Saturday to sign the paperwork etc. The dealership is like a car mall, floors and floors of BEAUTIFUL cars...I was wowed! I met with Andrew Buzetta to sign my paperwork, very nice guy, friendly, felt like 'old buddies' It was fun watching he and Andrey trade joyful jabs. I left the dealership as an owner of my first Mercedes Benz (was shipped out 2 days later) and the MB folder with my paperwork that read "Welcome to the Family" Andrey & Andrew made that statement true. The car arrived a few days later and all was well. It drives like a rocket, it's in great condition and is a real head turner! My MB-Manhattan experience was first class! I've purchased vehicles in "my own backyard" and haven't received treatment like this. I highly recommend! More

John Hart & MB Manhattan - Second To None John Hart is an exceptional employee and asset to MBUSA. As my point of contact from start to finish, John worked diligently to accommodate my needs John Hart is an exceptional employee and asset to MBUSA. As my point of contact from start to finish, John worked diligently to accommodate my needs in my pursuit of a new 2015 C300. John went above and beyond to ensure I was getting the best possible price without sacrificing the features that make a Mercedes a powerful driving machine. He is extremely knowledgeable about current incentives and goes the extra mile to guarantee satisfaction. I value, trust, and respect the hard work that John puts in to make every single client feel important and understood. His professionalism and attention to detail is impeccable. I wouldn't consider doing business with anyone else moving forward and highly recommend his services. Thanks again, John! Nicole Jussen More

Terrible Service Department Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and wo Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and would have to service next day! Provided car first thing in the morning! Terrible service. Who would have known this coming from Mercedes-Benz? Never again... More

Excellent service from her .The best or nothing I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I can be a handful. I recently bought in my ML550 which needed servicing of which she helped me out very much. She advised me about the maintenance plan Mercedes offered of which I took .She followed up with me which was a good thing. Not many service reps do so . She know how am when it comes to this vehicle. You have an exceptional worker there. Keep up the good work. More

Superlative experience with John Hart John Hart is the best car relationship person you can ever have the pleasure of working with - i have had 2 experiences (e350) with him and each time John Hart is the best car relationship person you can ever have the pleasure of working with - i have had 2 experiences (e350) with him and each time he was better than before. Follow ups were great and he gave you an impression that it was all about you and your needs. I hope to continue buying from him always. Other reps should learn from the "John Hart school" all the best Rahul More

Great experience!! Thank you John Hart! Mercedes Manhattan is the go to dealership to get your Mercedes. Truly excellent service and real white glove treatment. John Hart was my salesman an Mercedes Manhattan is the go to dealership to get your Mercedes. Truly excellent service and real white glove treatment. John Hart was my salesman and once again went above and beyond in his service! I am not a new Mercedes owner but had been considering an upgrade to the GL from the ML. John was patient in answering my every question and was most concerned with what would be best for my family. The leasing process itself was handled very professionally. I was given the opportunity to take numerous test drives before deciding on the car. I don't live or work in Manhattan but I will continue to lease from this dealership because of John Hart. He made the process to lease seamless and even drove my car to me at the time of of purchase and returned my old lease. Extremely helpful when you have little ones! Very please with John and glad to be a continued Mercedes owner. More

The Height Of Arrogance! SHOCKED at this dealership. I have been a long standing, loyal customer of Mercedes-Benz. As I have been working in NYC for the past year, I wanted to form a relationship with th I have been a long standing, loyal customer of Mercedes-Benz. As I have been working in NYC for the past year, I wanted to form a relationship with this dealership, and have some minor service done to my car, and speak to a salesperson about getting into a new one in a few months. All I can say is, I walked into the dealership, and for an unbelievable 'FORTY FIVE' minutes not ONE employee asked if I needed help, not one! It was not as if I was huddled in a corner, but for sure it seems to have been my poor choice of attire (flip flops, and t-shirt). I can assure you, if I was dressed to the nines I would have be greeted much differently, and in a professional manner. The big apple sure took a chunk out of this loyal customer. This dealership should be ashamed of itself!! This is a futile exercise in complaining, as I'm sure they could not care less as demonstrated by their recent actions towards me, or lack of it!! More

Best car buying experience!!! I have never had a car buying experience as wonderful as my recent purchase this month.. John Hart was able to get me my brand new C300 just in time b I have never had a car buying experience as wonderful as my recent purchase this month.. John Hart was able to get me my brand new C300 just in time before my son was born.. something other dealers were saying was impossible to deliver! And not only did he get me a great price but he really cared to make my experience trouble free & I actually enjoyed buying a car!...all at 9 mos pregnant! Incredible experience & a first for me! Never going anywhere else again!! More

Fabulous Dealership and Staff In all of my years buying cars, I have never had so much fun at a dealership! John Hart listened attentively to what I was looking for, knows his cars In all of my years buying cars, I have never had so much fun at a dealership! John Hart listened attentively to what I was looking for, knows his cars and accessories, and spent a great deal of time showing me the ins and outs of my new ML350. I am new to MB and will never turn back! Clientele are top priority at this dealership! How wonderful to have a dealership that I can really trust and count on!!! More