Mercedes-Benz Manhattan

Avoid this dealership. The worst car buying experience you can ever have. Both Fred Gruber & James Kavanaugh can't be less interested to return calls or follow up to have a car ready for a test drive. Aft you can ever have. Both Fred Gruber & James Kavanaugh can't be less interested to return calls or follow up to have a car ready for a test drive. After frustrating interactions, requested to speak to the manager and still no returned calls. Had the best experience with Helms Brothers, got an E class the same day of my visit. More

The folks at Mercedes-Benz Manhattan are great. Top notch attention to detail, listen to what I needed/wanted, super easy to communicate with by email (very important!) and knew an extraordinary amount notch attention to detail, listen to what I needed/wanted, super easy to communicate with by email (very important!) and knew an extraordinary amount about their products. I custom ordered a car, it came in on time when promised, he spent a lot of time showing me all the bells & whistles during delivery. Go there. Talk to Jeff. You won't be disappointed. More

AMAZING! My wife and I met with Gary Mann few weeks AMAZING! My wife and I met with Gary Mann few weeks ago and I can say that this was the best experience that I have ever had with a salesman. He is AMAZING! My wife and I met with Gary Mann few weeks ago and I can say that this was the best experience that I have ever had with a salesman. He is very friendly and realistic in what he thought would fit our needs. We met him several times and each time he was very patient and explained everything in detail to us (I am sure we probably repeated some of the same questions!). He provided us with a lot of information but most of all, with a feeling that we were with friends. He is very honest in what he could do for us in terms of pricing and when I looked online after the visits, he was right, he had given us the best deal we could have hoped for. I did have followup discussions with Scott Malise, the financial manger, and he too was very accommodating to our needs and again, we got the "friends" treatment. Pairing the best car with the best service, you will not be disappointed. More

At the start of my new car buying experience, i encountered several individuals from various dealerships to learn more about certain vehicles. I have never encountered someone as helpful as Gary Kl encountered several individuals from various dealerships to learn more about certain vehicles. I have never encountered someone as helpful as Gary Klein. From the very start, he was attentive, responsive, courteous, and professional. He asked what i was looking for, listened to my preferences, and began full force on the process. It couldn't have been any smoother. Once i decided on the vehicle of my choice, i was introduced to Scott Malise for all finance details. Just like Gary, Scott was a master. He couldnt have been any more helpful and seemed to truly care about making my car buying experience enjoyable. It was an extremely painless process. He went over all the details thoroughly, made sure they were all up to my standards, and i was on my way. All in all, these two gentlemen were a breath of fresh air in such a competitive industry. Many times, one can get "taken for a ride" or be swindled by the average car salesman. Nothing about these two says "average". My experience was truly enjoyable from start to finish. I would have no problem in recommending either of these two to anyone that i know that is in the market for a new vehicle. I myself, will absolutely be coming back to deal with Gary Klein and Scott Malise in the future. More

Tamatha is great! No double talk, straight to the point. Got me a great deal and made the process easy, fast and enjoyable. Will be back for my next vehicle in the future. Got me a great deal and made the process easy, fast and enjoyable. Will be back for my next vehicle in the future. More

Patricia was a consummate professional. Cordial, knowledgeable, and willing to work to find the right vehicle for my family. She didn't come off as pushy as some representatives from other dealersh knowledgeable, and willing to work to find the right vehicle for my family. She didn't come off as pushy as some representatives from other dealerships did. More

Had a car flooded out. Was towed to MBManhattan, where I worked with both service and sales (Jim Kavanugh). Jim is probably the best care salesman I have encountered in my many years of buying cars. He w worked with both service and sales (Jim Kavanugh). Jim is probably the best care salesman I have encountered in my many years of buying cars. He worked with me to find a replacement car, worked with me on price (very fair), and figured out how to get salvage value and use that to get me into a new car. He was courteous and totally professional throughout. More

overall good experience, no games , no preassure,great deal on a new car, good trade in offer. it was a fast deal and fast delivery. deal on a new car, good trade in offer. it was a fast deal and fast delivery. More

A pleasent experience leasing my third MB E CLass, second one from MB Manhattan. Staff was very friendly, cordial, paperwork was a breeze. They transferred the contents of my old car to my new vehicle and th one from MB Manhattan. Staff was very friendly, cordial, paperwork was a breeze. They transferred the contents of my old car to my new vehicle and the feature explanation session with Arthur was precise and not dragging variety. More

Just bought my third Mercedes from this dealer. I have bought all three cars with Mike Serpone, he is amazing, and truly makes purchasing a car so easy. He has gone above and beyond each time I purchased bought all three cars with Mike Serpone, he is amazing, and truly makes purchasing a car so easy. He has gone above and beyond each time I purchased a car from him. I highly recommend this dealer and if you can see Mike. More