Mercedes-Benz Manhattan

Wonderful Experience and Attentive Staff The buying process began for me months ago as I wanted to test drive all the luxury SUV's in our price range. I drove a number of different manufactu The buying process began for me months ago as I wanted to test drive all the luxury SUV's in our price range. I drove a number of different manufacturers' vehicles and decided the GLE was the best balance of ride comfort, size, features, and price for us. John is a no pressure salesman who is attentive and responsive at all times, even his days off. This was the first time we have ever ordered a vehicle from scratch so I was pleasantly surprised when it came in earlier than I expected. John was wonderful to work with and happily answered our questions over email, text, or phone. That ease of communication was key to an enjoyable and easy experience for us. We basically filled out the applications beforehand and emailed them in. Upon delivery of the GLE (which they basically unwrapped for us by using a sheet in the NYC dealership), all we had to do was sign and go. Alex was easy to work with and emailed me a copy of our lease for our records as well. We have had a great experience thus far and I expect any future visits for maintenance to be the same. More

The Best! I just leased my car from Mercedes Manhattan and I’m extremely happy with the transaction. I’m very grateful that I met John Hart as my salesman and I I just leased my car from Mercedes Manhattan and I’m extremely happy with the transaction. I’m very grateful that I met John Hart as my salesman and I’m impressed with the ease of getting into my new favorite car! I have been a BMW enthusiast for a long time and made it clear to him that I was only there to look at their new models before I signed on my next one. Not only did he answer all my questions but he also put to doubt all my concerns I had in making the switch to the Mercedes Family. I’m glad you did Johnny, you were right. Thank you! More

Not a typical "car dealer" experience MB was the first stop during a day of looking at autos. I walked into the MB showroom and was introduced to Justin Cornelison. From the beginning of t MB was the first stop during a day of looking at autos. I walked into the MB showroom and was introduced to Justin Cornelison. From the beginning of the interaction, he listened to my auto needs and made suggestions (that either increased or decreased the price of the car) based on his opinion of "need". No pressure to agree with his opinion, but very knowledgeable about the usability and utility to me of the options that were available. When sitting down to discuss price, the process was simple and was presented in a way that was easy to comprehend. After visiting the typical MB competitors that day, the initial price offered by Justin for the vehicle was much better than the competition (all of which came down to the MB offer after discussing the presented offer for some time...initial offers at the competitors were ~50% higher than MB). Justin is easy to work with and even after the sale has been extremely responsive to any follow-up questions. The remainder of the team, especially Greg Gazzola, the gentleman responsible for orienting me with all of the cars options, was extremely thorough in the initial discussion, and has also been very responsive with follow-up questions. These guys are fantastic and I would recommend working with them to purchase a MB. More

Pleasant and Wonderful My grandfather and I walked into the dealership and we were first greated by the sales person Don Lee. He was extremely pleasant and very knowledgeabl My grandfather and I walked into the dealership and we were first greated by the sales person Don Lee. He was extremely pleasant and very knowledgeable of the cars. He was able to satisfy all the needs and wants my grandfather had in mind for his car. Everything from the sales person Don Lee to the facilities was wonderful and top of the line. More

Another Great Experience Just bought my 2nd Mercedes from MB Manhattan. I traded in my CLA for a GLC. The staff is knowledgeable, professional, and they don't waste your time. Just bought my 2nd Mercedes from MB Manhattan. I traded in my CLA for a GLC. The staff is knowledgeable, professional, and they don't waste your time. I worked with Franco to determine the options I wanted and he quickly found a car that had everything I wanted and nothing I didn't. I came in, signed all the paperwork for the new car and my trade, and drove the car out the next day. They've also improved the process further by adding a delivery team to go through the car with you before you drive off. Ben was my delivery specialist - he was clearly very knowledgeable about the car and its features...I'll be back in a few years for another one. Thanks guys More

Easy, Fast, Efficient, Straight Up.. no pain, I just bought my second Mercedes from Mary. The dealership is in Manhattan, I am in Palm Beach Florida. I get a great deal, I get the best service, I just bought my second Mercedes from Mary. The dealership is in Manhattan, I am in Palm Beach Florida. I get a great deal, I get the best service, I don't waste my time having to bicker over 2$, every aspect is taken care of and done right, first time. I find the car on their online selection, Mary sends me paperwork, I fill it out the car arrives in a few days,, no pain, no hassle, and the car is exactly as it should be.. perfect. The only recommendation I can give anyone is I bought my first car from her about 3 years ago, I just bought my second.. 'nuff said. More

Awesome They are all awesome helpful, courteous speedy knowledgeable staff. Won't nickel and dime you. Prices are fair and service is excellent. The card are They are all awesome helpful, courteous speedy knowledgeable staff. Won't nickel and dime you. Prices are fair and service is excellent. The card are life savers especially in bad weather and unsafe driving conditions even C300 series. I very highly recommend this dealership and all staff members. More

Service Yesterday I picked up my ML and I had the pleasure of meeting Krista and Anthony .Very nice people and of course had the pleasure of working with Feli Yesterday I picked up my ML and I had the pleasure of meeting Krista and Anthony .Very nice people and of course had the pleasure of working with Felicity Callas which goes beyond to exceed my needs and fix any issues .Very professional .I seem to forget that there are always going to have things come up but what I admire about her (Felicity )is that she get its done the first time .I wouldn't go anywhere else but Mercedes of Manhattan.I have read reviews from many other customers but to me why go to anyone else .Go see Felicity if you are considering Mercedes of Manhattan . You have to take pride in what you do of which she does .Many of the other Service tech look at it as a job but not her .Many of them forget that customers comes first not them .If we are not happy they should make us happy.WITHOUT CUSTOMERS THERE WILL BE NO DEALERSHIP. More