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Mercedes-Benz Manhattan
New York, NY
594 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 594 reviews
July 23, 2015
Great European Delivery Experience I write reviews for both when my experiences have been good or bad. And I can, without a doubt, say my sales experience with MB Manhattan, and especia I write reviews for both when my experiences have been good or bad. And I can, without a doubt, say my sales experience with MB Manhattan, and especially John Hart, has been nothing short of amazing. I had done what all new car purchasers do and email and call several dealers in my neighborhood, and even some out of state. I did what is called European Delivery, where you purchase a US spec car and take delivery of it at the Mercedes Factory in Sindelfingen, Germany. I drove it around for 15 days in Europe and it was amazing (but that's another review, haha). If you haven't heard of it and are are planning both buying a car and a European trip, I highly suggest you consider it. Regardless, John Hart knew I was a customer who knew what he wanted and was well aware of how he wanted to pay for it. The main thing is that he was honest throughout. I always felt a no-pressure environment. I always felt at-ease when asking questions and requesting certain things. His straight forward approach made sure you NEVER felt foggy about anything, you knew exactly what you were getting into. He is very experienced on the traditional delivery, and did admit he was somewhat knowledgeable about the European Delivery. But he did make sure, that if he didnt know the answer to my question, he would find out an get back to me. And get back to me he did. Before, during and now even after the delivery process he has been right on point communicating with me and getting back to me when I have questions. Mind you, he is a super busy guy, always running around. So impressed am I with his level of professionalism, diligence and comradery that I suggested his name to everyone I meet that is interested in getting a new car, even if Mercedes is not in their minds. There were a few other dealers I went to before meeting John at MB Manhattan. And you could tell those other dealers were giving you BS to create an illusion of a close relationship, up until they clinch the deal. John is the total opposite, when you speak with him, you can tell he is being genuine and he IS definitely looking out for you. I can't got into detail how, but trust me he does. I have never felt so confident and happy about making a car purchase than I did with John and MB Manhattan. It was a great experience. Since it was a European Delivery, I had contact with John for over 5 months, just the nature of how European Delivery works from ordering to re-Delivery in the USA, and I never felt like im being strung along. It just didnt stop there. Once papers were signed, John kept up with me. And when doing re-Delivery in the US, team mates Benjamin Coppel and Jean Paul Charvet were great. Jean Paul was effective in explaining my lease papers when signing. I also have to hand it to Ben. He was thorough in his explanation of the car when taking re-Delivery and he was a gem of a guy jetting the car back to check fluid levels for me (since the European factory forgot to fill wiper fluid, luckily the MB Manhattan topped them up already) and also took care of a few details for me. I truly appreciated his help. He took a good hour or so going over the car with me, and he is amazingly knowledgeable about every feature of the cars delivered. So great was his presentation, I'd rival it as better than the MB factory presentation in Sindelfingen, Germany. Both my father and I quipped the actual car delivery experience at MB Manhattan was better than the factory in Germany (for European Delivery). But hats off to John Hart for literally making it happen. MBUSA and MB Manhattan better pay attention to this guy and make sure he stays with them if they want to succeed, because calling him an asset to the company is truly an understatement. If I ever open a dealership, Id hire him to teach other sales associates how to act! If MB Manhattan reads this, you really need to given John, Ben and JP some sort of bonus or promotions. I'm going to stop short of making this review sound like a love letter, but truth be told, it was a surprisingly refreshing and I went in there wondering how it would turn out and tense, and after the first day knew I chose the right dealership to do business with. And if you are in the market for a car purchase, I highly suggest MB Manhattan, and John Hart in particular. More
by SJB BB11Q
July 16, 2015
Absolutely Amazing! My husband and I came to Mercedes Benz Manhattan with high expectations. We wanted to purchase a 2015 C63 AMG Sport. We were fortunate enough to work My husband and I came to Mercedes Benz Manhattan with high expectations. We wanted to purchase a 2015 C63 AMG Sport. We were fortunate enough to work with John Hart who is exceptional. He always made the experience extremely personal and always made sure we were happy. He really spent the time to get to know us and what our expectations were. We wanted a White Exterior, with a Red Interior with Carbon Fiber, and John was able to get us exactly the car we were looking for. This was our first car together, and the Mercedes Benz team really made it a special memory for my husband and I. They took the time to unveil the car to my husband and I. This has been the best dealership I have worked with in terms of purchasing a new car. John always made himself available to answer every question we had. The dealership itself is one of a kind, and it's worth going there. They even spent a good hour teaching me all the new technology in the car instead of pushing my questions to the drivers manual; it was really impressive and personal. I highly recommend purchasing the car there, and working with John Hart. I'm looking forward to the next car purchase in a few years :-) More
by SMH8796
June 28, 2015
Best car purchasing experience In summary, a perfect white glove, no BS experience. My salesman was john hart - all around good guy who knows his product and knows how to tailor t In summary, a perfect white glove, no BS experience. My salesman was john hart - all around good guy who knows his product and knows how to tailor the process to the specific customer tastes (and quirks). Everyone else with whom I met were quality individuals as well. I've never written commentary or recommended a dealership but I will recommend john and mercedes Benz of Manhattan. More
by Jm14415
May 01, 2015
New car broke down on 1st drive, terrible service. STAY AWAY Strongly advise NOT to shop at Mercedes-Benz Manhattan. Brand new GL450 broke down very first time driving it. They sold me a real lemon. Then I was Strongly advise NOT to shop at Mercedes-Benz Manhattan. Brand new GL450 broke down very first time driving it. They sold me a real lemon. Then I was lied to over and over again about the status of its repair. The original 8 day time frame they provided came and went. Then I was told it was fixed, but couldn't pick up yet since they needed a Mercedes employee to test drive the car by taking it home with them at night (huh?!). Then I was told it would be ready for pick-up the next day. Over the following day I was told by several different people the car was actually not fixed, and they couldn't provide me a new status update yet, but I should keep trying back. After that, each time I called it was like everyone had the same script: the person that has an update (different person every call) is with another customer so will have to call me back. Over and over again - no call backs & no updates. So then I went back to my salesman (Mike Serpone) for help. After three days of sending him emails without any reply, I finally escalated to his sales manager... who informed me the salesman has left to go work for another dealership. So the salesman that just sold us a new car that broke down on its first drive no longer works for the dealership?! At that point, I requested a refund, only to be told that because of the couple of weeks that elapsed (while the car was in their garage supposedly being fixed), a refund is no longer possible! Current status: no car, no refund, and no idea what happens next? STAY AWAY FROM MERCEDES-BENZ of MANHATTAN! More
by Gene S.
Employees Worked With
Matthew Gesek, Felicity Callas, Michael Serpone, Reynold Baker
April 23, 2015
Purchased beautiful CPO Wasn't happy with my CPO 2010 ml350. Purchased it 2yrs prior so emailed John Penaloza and he got right back to me with figures and possibilities . Sen Wasn't happy with my CPO 2010 ml350. Purchased it 2yrs prior so emailed John Penaloza and he got right back to me with figures and possibilities . Sent credit card app to hold the car I wanted .but saw another beauty and he held both for me!! Decided on CPO 2012 E350 sport. Great smooth transaction. Look for John Peneloza in pre-owned and he will treat you like a new car owner . More
by Enrico Emanuelli
Employees Worked With
John Penaloza
April 22, 2015
Mercedes-Benz Manhattan - First Class Experience! I live in Chicago and was in the market for a 2012 CLS550 CPO with low miles. This was my first time purchasing a car that was located in another sta I live in Chicago and was in the market for a 2012 CLS550 CPO with low miles. This was my first time purchasing a car that was located in another state (New York). I spoke with multiple dealers throughout the country but when I spoke with Andrey Pinkhasov at MB Manhattan, he treated me the best, from the very first phone call. He took me seriously, was friendly & very knowledgeable about a CLS that would be shortly arriving to their inventory, . We spent days on the phone and email (he's very responsive) working through paperwork, trading my BMW 7 series and shipping of my new car back to my home. I flew to NY on a Saturday to sign the paperwork etc. The dealership is like a car mall, floors and floors of BEAUTIFUL cars...I was wowed! I met with Andrew Buzetta to sign my paperwork, very nice guy, friendly, felt like 'old buddies' It was fun watching he and Andrey trade joyful jabs. I left the dealership as an owner of my first Mercedes Benz (was shipped out 2 days later) and the MB folder with my paperwork that read "Welcome to the Family" Andrey & Andrew made that statement true. The car arrived a few days later and all was well. It drives like a rocket, it's in great condition and is a real head turner! My MB-Manhattan experience was first class! I've purchased vehicles in "my own backyard" and haven't received treatment like this. I highly recommend! More
by mwblessed
Employees Worked With
Andrew Buzzetta, Andrey Pinkhasov
February 12, 2015
John Hart & MB Manhattan - Second To None John Hart is an exceptional employee and asset to MBUSA. As my point of contact from start to finish, John worked diligently to accommodate my needs John Hart is an exceptional employee and asset to MBUSA. As my point of contact from start to finish, John worked diligently to accommodate my needs in my pursuit of a new 2015 C300. John went above and beyond to ensure I was getting the best possible price without sacrificing the features that make a Mercedes a powerful driving machine. He is extremely knowledgeable about current incentives and goes the extra mile to guarantee satisfaction. I value, trust, and respect the hard work that John puts in to make every single client feel important and understood. His professionalism and attention to detail is impeccable. I wouldn't consider doing business with anyone else moving forward and highly recommend his services. Thanks again, John! Nicole Jussen More
by NicoleJussen
Employees Worked With
February 11, 2015
Terrible Service Department Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and wo Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and would have to service next day! Provided car first thing in the morning! Terrible service. Who would have known this coming from Mercedes-Benz? Never again... More
by FUTUREKIDS
Employees Worked With
Matthew Bisi, Andrew Buzzetta, Reynold Baker
December 01, 2014
Excellent service from her .The best or nothing I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I wanted to take the time to let you know about Felicity Callas. She has been nothing but helpful ,Courteous very respectful to me and trust me I know I can be a handful. I recently bought in my ML550 which needed servicing of which she helped me out very much. She advised me about the maintenance plan Mercedes offered of which I took .She followed up with me which was a good thing. Not many service reps do so . She know how am when it comes to this vehicle. You have an exceptional worker there. Keep up the good work. More
by 212sanjay
Employees Worked With
Felicity Callas
November 20, 2014
Superlative experience with John Hart John Hart is the best car relationship person you can ever have the pleasure of working with - i have had 2 experiences (e350) with him and each time John Hart is the best car relationship person you can ever have the pleasure of working with - i have had 2 experiences (e350) with him and each time he was better than before. Follow ups were great and he gave you an impression that it was all about you and your needs. I hope to continue buying from him always. Other reps should learn from the "John Hart school" all the best Rahul More
by Rahulpuri
Employees Worked With
