Mercedes-Benz Manhattan

We had a great experience with Marcus. We came in looking for a used car and Marcus sold us a fabulous new one. He was responsive and attentive throughout. He was knowledgeable but when h We came in looking for a used car and Marcus sold us a fabulous new one. He was responsive and attentive throughout. He was knowledgeable but when he didn't have the answers he quickly did the research. A pleasure all around. More

Very pleased Hands down the the best dealer in NYC. Very nice, professional and down to earth. Worked out an impossible deal with me and made me the happiest perso Hands down the the best dealer in NYC. Very nice, professional and down to earth. Worked out an impossible deal with me and made me the happiest person alive. Thank you so much Gregory. More

Best experience yet Greg was a delight. He was knowledgeable, affable, and made buying a car simple. We were in and out in a flash and dealt with fairly. He made a lifelo Greg was a delight. He was knowledgeable, affable, and made buying a car simple. We were in and out in a flash and dealt with fairly. He made a lifelong customer out of us. More

Top Dollar, Bottom Shelf. Worst Purchase Experience of my ENTIRE LIFE! Went in to buy my first Mercedes. Did not know anything about the brand except some mild research. Worst Purchase Experience of my ENTIRE LIFE! Went in to buy my first Mercedes. Did not know anything about the brand except some mild research. ***WARNING*** Cars look beautiful under the lights at Manhattan Mercedes. My piano black C63 AMG looked flawless in the dealership. Several days later, in direct sunlight, i saw swirls from compounding. When they tried to fix it, they swirled the entire car now on two occasions, leaving me with almost no clear coat. I spent $1500 to have the paint corrected and coated by a true professional. If you check BBB you will see this paint issue is a regular occurrence here at Mercedes Manhattan, although they are efficient at having these complaints removed. They have a shell company that jams a bunch of immigrants in the basement with high speed buffing machines who go right on in and destroy your paint. Its appalling, as my detailer and I saw first hand, they buff cars in the basement with improper lighting and dirty/used pads....BAD BAD BAD. I specifically asked, and was told that the car had a major performance component (limited slip differential), only to learn that the car did not have it after purchasing it. That mistake cost me $4,000. How an AMG comes without an LSD is anybodys guess...its flat out dangerous. Im also really disappointed in the build quality of this car. Ive also driven many loaner cars. They all rattle with bass and some whistle and/or whine at speed....not what i expected. My car has a symphony of undesired harmonics. So after much effort, i gave up with trying to have them do the right thing for me and went to my local Mercedes Dealership. That was a totally different experience. However, I just learned that the cars engine has an aftermarket tune installed in the car Even though i bought it at the dealership with a full CPO warranty. Seriously... Please do not patronize this establishment. I paid top dollar for bottom shelf antics. Great Business model...this is the type of review that comes from a profit first environment. I expected FAR better treatment from Manhattan Mercedes. Worst Purchase Experience of my ENTIRE LIFE!!! More

Couldn't find a more pleasurable buying experience !! It was a pleasure dealing with Scott and Greg of the sales department. From the start we were on the same page. I explained my desires and they made i It was a pleasure dealing with Scott and Greg of the sales department. From the start we were on the same page. I explained my desires and they made it work. It was a very comfortable experience. Every question was explained throutly, walked out confident that we made the best deal possible. A tribute to Manhattan MB staff. I will certainly recommend you guys. Thanks for a great buying experience. More

2013 CLS 550 Marcus Brandon was friendly, knowledgeable, and a ture professional in every way. GREAT DEAL!! Everyone at the dealership was terrific. It was a gr Marcus Brandon was friendly, knowledgeable, and a ture professional in every way. GREAT DEAL!! Everyone at the dealership was terrific. It was a great experience. More

Sales and Post-Sale Expeerience I found Greg to be incredibly knowledgeable about all MB models, as well as forthright, responsive and a delight to work with. He never failed to answ I found Greg to be incredibly knowledgeable about all MB models, as well as forthright, responsive and a delight to work with. He never failed to answer any of my questions both thoroughly and promptly. As a young man he has a brilliant future. Could not have been happier with my experience working with Greg. Both Greg and the dealership have continued to be responsive and cooperative following the consummation of my lease transaction. More

Unprofessional and Unresponsive I found Harald Adler to he highly unresponsive and somewhat unprofessional. With many MB dealerships in the Tri state area I would recommend skipping I found Harald Adler to he highly unresponsive and somewhat unprofessional. With many MB dealerships in the Tri state area I would recommend skipping Mb Manhattan, at least if Harald Adler is involved. More

John Hart is Simply the Best! his is my 5th Mercedes Benz car and my second car from Mercedes Benz Manhattan. I worked with John Hart, who in my mind, is an exemplary sales profes his is my 5th Mercedes Benz car and my second car from Mercedes Benz Manhattan. I worked with John Hart, who in my mind, is an exemplary sales professional. John worked with me through all the different models I was interested in until we came up with the right car at the right price. Ultimately, we had one built. Last weekend I went to the dealership to pick up the car. Again, John did everything he could to make my experience as pleasant as possible. I drove home feeling happy knowing I had made the right choice. John Hart made the entire process as easy and seamless as possible. We also had a little fun along the way. John will be my go to salesman in the future. I hope he never leaves. If you're looking for a new Mercedes and want to work with a really nice and honest salesman, please give John a try. You won't be disappointed. More

Horrible experience with James Berger My father took the car in for a checkup. We were given a quote to decide on what repairs we would like to receive. The very next day my father wen My father took the car in for a checkup. We were given a quote to decide on what repairs we would like to receive. The very next day my father went back and picked the car. Few days later James started calling threatening to charge us with parking fee. We told him we took the car the next day it's no longer at the dealership. So there was no reason to charge us. He insisted that is not possible, because we can not check the car out unless we paid the checkup fee. We have no idea how they runs things there but we said car was returned to us when it was picked up. Send us the bill and we will pay for it. The bill was paid Immediately when I received it. Few days later James calls again threaten to file a police report against my father for stealing OUR car. When I call, he still harrased us on how we got the car and refused any fault in the situation. Few days later we took the car to a different location and got the repairs done. If you want to avoid a headache do not let James work on your car. More