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Mercedes-Benz Manhattan
New York, NY
634 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 634 reviews
October 03, 2024
The customer service is substandard as a luxury brand us concerned. While my car was in the service department for a warrantied item, the communication was terrible. The car was in service for 28 days and w concerned. While my car was in the service department for a warrantied item, the communication was terrible. The car was in service for 28 days and wasn't repaired. This caused me to have return the next day, cost me a day's pay. The staff was unapologetic and unsympathetic to my needs as a customer. I wouldn't recommend them to Black man or Woman. They clearly treat Caucasians much better. More
by eyevan68
Employees Worked With
Other Employees :
Johnathan Then, Mcgory Boursiquot
October 02, 2024
The dealership itself had amazing customer service. Jamali took great care of me. He knew exactly what I was looking for in a vehicle. Jamali took great care of me. He knew exactly what I was looking for in a vehicle. More
by P. Byas
September 30, 2024
Very clean and well organized and the staff and everybody was very polite and helpful was very polite and helpful More
by Byram43
Employees Worked With
September 29, 2024
Wonderful experience. Cherlyn Miller is the absolute best. This is my second Benz and I can’t thank her enough for her amazing service. The service department were very Cherlyn Miller is the absolute best. This is my second Benz and I can’t thank her enough for her amazing service. The service department were very helpful as well. Also the finance manager Giselle who was very informative and professional. Thank you Happy customer More
by yasmintaylor1190
September 28, 2024
Totally recommend! Greg was a pleasure to work with. Absolute best customer service! And as a NJ resident, i wouldn’t go anywhere else! Greg was a pleasure to work with. Absolute best customer service! And as a NJ resident, i wouldn’t go anywhere else! More
by Tami W
Employees Worked With
September 27, 2024
This is the 5th Mercedes I purchased and I will forever continue to deal with Greg he is the best continue to deal with Greg he is the best More
by Karkas219
Employees Worked With
September 27, 2024
Amazing, efficient, and great deal as always! Glad to be back with Mercedes of manhattan! Glad to be back with Mercedes of manhattan! More
by GG
September 26, 2024
Excellent customer service, very timely responsiveness to customers making the purchase of the vehicle simple. customers making the purchase of the vehicle simple. More
by isgro
Employees Worked With
September 26, 2024
The dealership is very good and the cars are great and all the workers are very nice all the workers are very nice More
by Karen Maghakyan
Employees Worked With
September 24, 2024
Harold Adler created a relaxing and very thorough experience for me. Harold’s attention to detail is exceptional. He really created a smooth experience from the choosing of the vehicle until driving experience for me. Harold’s attention to detail is exceptional. He really created a smooth experience from the choosing of the vehicle until driving out of the showroom More
by teethntaxes
Employees Worked With
