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Mercedes-Benz Manhattan

New York, NY

4.5
611 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement. Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center. Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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770 11th Avenue

New York, NY

10019

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Showing 611 reviews

December 15, 2017

Sensational What a wonderful experience we had picking up our new car at Mercedes Benz Manhattan. Our salesman Gregory Gazzolla was spectacular. All was done b More

by New car dealer review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Gazzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felicity, Tom Shanley
December 11, 2017

went smoothly; a lot of good advice I would recommend this dealership and the person who helped me in my purchase, Gregory Gazzola, who was easy to work with and gave me good advice. More

by maud
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Gazzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2017

Best Buying Experience My recent experience with Mercedes-Benz of Manhattan was truly exceptional.  It's no surprise that when going into a dealership to renew a lease or pu More

by Mendonca67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Gazzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2017 -

Mercedes-Benz Manhattan responded

Thank you for your tremendous feedback! We will be sure to share your review with Greg! Please accept our best wishes for many miles of safe and pleasurable driving!

December 05, 2017

I am one of the cool kids now! Marcus was polite, not pushy. If he was, I would have walked away. I had already decided (two years ago) to reward myself with a Mercedes. I just coul More

by DMaple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. Patrick Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Malise
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Gayle, Marcus Brandon
Dec 05, 2017 -

Mercedes-Benz Manhattan responded

Congratulations! A well-deserved gift to yourself! We appreciate the glowing feedback and we will be sure to share your kind words with our Management Team, along with Marcus, Patrick, Scott and Stephen! Enjoy the new Mercedes-Benz!

November 30, 2017

Superb MB Sales Service Our sales associate Gregory Gazzolawas extremely helpful, and knowledgeable about our new lease and our car needs. On top of being friendly, he was di More

by andresnyc11
Recommend Dealer
Yes
Employees Worked With
Gregory Gazzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2017

Stay away from this dealer go anywhere else! Stay away from this dealership I leased a SUV from this dealer it is still giving me problems today. From day one I brought it several times back to t More

by JUSTCASE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A man sales man
Nov 09, 2017 -

Mercedes-Benz Manhattan responded

We regret to hear of the difficulties you experienced with your Mercedes-Benz, and we cannot overstate your importance to us as a Mercedes-Benz customer. We assure you your vehicle’s proper operation is our primary concern and we are committed to honoring the terms of our Manufacturer’s New Vehicle Limited Warranty to perform any necessary repairs if required and applicable. So that we may discuss your concerns in more detail, please call us at 212-629-1600 or you can send us a private message with your contact information by visiting mbmanhattan.com/contact-us/.

Jul 28, 2020 -

JUSTCASE1 responded

I went through calling Mercedes Benz USA I got no where and never heard back from your dealership I made several attempts to Service Director Mr. Christiano at that the time or Matt G. who were both rude and not helpful at all. I hope you improved you customer care and service and better vehicles because I got rid of the SUV as soon as I could and purchased another ML from another Mercedes Benz dealership at Mercedes Benz of Fort Washington. They were very pleasant to deal with, and they actually returned your call back.

October 24, 2017

STAY AWAY FROM THIS DEALERSHIP - READ BELOW!! First let me start by saying this is my second lease with Mercedes-Benz of Manhattan, as a returning customer, you would think they would value my tim More

by t_m_91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Peppes, Sebastian Wroblewski, Mark Gooden
Oct 24, 2017 -

Mercedes-Benz Manhattan responded

We are sorry to hear of the circumstances that prompted your negative review of our dealer. This certainly does not sound like the experience we strive to deliver at Mercedes-Benz Manhattan. Your feedback is being shared with our Management Team, but we ask that you please send us a private message with your contact information so that we may follow up with you over the phone.

September 28, 2017

Easy fast headache free transaction! This is the second truck in a month we purchase with the help of Brandon and Sheick. We receive full value for our trade in with out any issues and he More

by Amg43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheick Nabijan, Marcus Brandon
September 22, 2017

The Best Deal Maker For YOU Starting off in a new business, I needed a few cars. I called every MEBE dealer in NY and Jersey. Franco got me the best price and the fastest service More

by Cinzia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Quartuccio
September 21, 2017

Top notch Very responsive, east to communicate with, fair to negotiate with, good follow through. He got me I wanted. Have already recommended him to my frien More

by Giselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Quartuccio
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