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Mercedes-Benz Manhattan
New York, NY
611 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 611 reviews
September 06, 2019
Excellent customer service Any issues I have had with my vehicle Angelo Sanchez has always helpful and understanding and went above and beyond to.ensure that I was satisfied Any issues I have had with my vehicle Angelo Sanchez has always helpful and understanding and went above and beyond to.ensure that I was satisfied More
by Porter
Employees Worked With
Angelo Sanchez
August 13, 2019
A comprehensive nightmare tale I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes for close to three years and it is the furthest thing from a luxury brand I have ever experienced with three dealerships all delivering "Second class treatment". The build quality of my car is horrible and has remained poor despite MANY visits to the dealer. The paint is soft which cost me $1500 to have the paint corrected and protected as the dealership buffed off most of the clear coat which is now down to 35 microns of paint left in some spots which should be 70-90 microns. I had a major leak in the trunk which was repaired. The rear decklid has been repaired 4 times over the past 3 years for vibrations and still vibrates. I’ve had the battery fail on me which left me stranded twice. The rear back-up camera fails intermittently (still not fixed). I had a whistle above 40mph for TWO YEARS before they found the warped plastic grille causing it. I’ve had both headlights fog up internally which was repaired under warranty but will affect the longevity of the internal electrics of the headlight system. There is a major recall as of 2017 that is still not done! I was told the car came with a limited slip rear differential and almost found out the hard way it was not equipped with one. Over $3000 later, the car is now fitted with an LSD from a 507 edition. My luxury car does not have real leather, instead it is called MB-Tex. Plastic and rubber is not luxury in my opinion. My glass roof has been popping and leaking for years and taken apart several times. It no longer pops, but it leaks so bad my headliner and front seats are stained, even though I purchased 3 warranties (Manufacturer, CPO and Extended warranties = $, $$$.$$), they want money for labor to investigate before they cover it which became an aggravating negotiation. My engine cover was damaged on a repair and they tried to hide it. In August of 2019, the Air Conditioning failed. When I tried to drop it off, I was told the lot was full and they were "swamped". That tells a lot about the brand. On several occasions I had rude valets, one went so far and dropped my keys on the hood and gave that “look”. I bought the car with 2500 miles, barely a CPO it was so new, and I found out it had an aftermarket tune installed so they are not doing the CPO proper checks, and I purchased vehicle from Manhattan Mercedes, a manufacturer owned dealership. Rockville Center Mercedes put the wrong engine oil in my car as reported by my oil analysis from Blackstone Laboratories. My engine has rattled on startup from the day I purchased it but I’m told its "normal" or "within operating guidelines" when it is really loud and has the wrong oil in it. My engine has whined under load which I was also told is normal, 3 years later they are replacing the idler pullies. Even $4000 worth of exhaust modifications couldn’t drown out the whine. I had strut tower bushings replaced which only temporarily solves an issue like my older Volkswagen did. The transmission shifts harshly so I’m told to drive it in a “Sport+” mode…. really? Comfort mode should be comfortable, I would expect the harshness in the sport modes… My car is a 2014 and the last year of this body style. Older versions had major engine issues such as failed head bolts and catastrophic failures due to camshafts and lifters. So, my car is unreliable and non-luxurious and that is obvious, but the Carfax is "clean". What I have noticed over the years is the poor loaner car quality. They are mostly base model CLA's, c300's, I had an E class once and a few SUVs. Almost every car has quality issues. Some from poor body work (someone’s future "deal", most like their worst nightmare), others from just being poorly built ala rattles, clicks, squeaks and such. This was undoubtedly my first and last Mercedes. Even if I hit lotto or some other glorious windfall, I will NEVER own another Mercedes. By and far, the most expensive, most poorly built and poorly supported brand I have ever dealt with. I have owned several BMWs, several Cadillacs and both are far more luxurious than any Mercedes I have driven over the past three years. I’ve also owned a couple of Fords and a Pontiac. Do not buy a Mercedes, you have been warned. An extremely frustrating and jading experience and I can’t wait for it to be over. More
by factoryfast
Employees Worked With
August 09, 2019
Great Experience with John Ademaj I had a great experience working with John Ademaj. Bought 2018 G63 from him. Would recommend him to any of my friends and family. He made sure my expe I had a great experience working with John Ademaj. Bought 2018 G63 from him. Would recommend him to any of my friends and family. He made sure my expectations are met and I wish every sales person is like him. More
by VilS
Employees Worked With
August 01, 2019
Professionalism at its BEST! Mercedes-Benz Manhattan makes your car buying experience easy. The staff is very helpful, professional, and down to Earth. Terry made a somewhat intim Mercedes-Benz Manhattan makes your car buying experience easy. The staff is very helpful, professional, and down to Earth. Terry made a somewhat intimidating process seem like a walk in the park. He was very patient and gave me different options on selecting the right car for me. Let’s just say...I LOVE my new car! Thanks Terry!! More
by Tye2787
Employees Worked With
July 23, 2019
Outstanding Customer Service Elaine Velez, Sales Consultant from Mercedes Benz was absolutely amazing. She gave my fiancé and I the most exceptional customer service we have ever Elaine Velez, Sales Consultant from Mercedes Benz was absolutely amazing. She gave my fiancé and I the most exceptional customer service we have ever received. She was very professional and knowledgeable about the cars we were interested in being that we are expecting a baby. The Sales Manager Scott Malise and Elaine explained everything to make sure we were comfortable and left with a big smile on our faces, which we did! My fiancé and I could not be happier with the overall experience, They were both so incredible!!!! Both, were so attentive, funny and helped guide us through the entire process from beginning to the end. More
by Jquintero24
July 13, 2019
Excellent Experience I had an excellent experience, I believe I have purchased a world class car at a very competitive price. The sales team was very patient with me and I had an excellent experience, I believe I have purchased a world class car at a very competitive price. The sales team was very patient with me and answered all my questions. More
by Lindabob
July 04, 2019
Great experience w/Mary Godek I"m placing this review, because anyone who has been doing car-sales for 35 years ended learning the golden rule in life: treat others as you wish to I"m placing this review, because anyone who has been doing car-sales for 35 years ended learning the golden rule in life: treat others as you wish to be treated. Mary Godek represent Mercedes Benz of Manhattan with professionalism and energy. All our call were promptly returned, questions answers and up-front feedback on our deals we asked for. Sometime we take alot of efforts to do review when things go wrong, I just want to do this one and give Mary Godek some credit for being a true human being. Thank you - Ravi More
by K.Persaud
Employees Worked With
July 02, 2019
100% good service Great service. Dealership is very clean. Rhiana and Nicholas were wonderful. Rhiana was very patient and helpful. Nicholas was accomadating and we Great service. Dealership is very clean. Rhiana and Nicholas were wonderful. Rhiana was very patient and helpful. Nicholas was accomadating and we are very appreciative. More
by Memelam
Employees Worked With
Nicholas Traina , Rhiana Hernandez
June 26, 2019
Great service! Had the pleasure of meeting and working with Rhiana and Nicholas Traina. Rhiana was very helpful and patient with us. Nicholas was very friendly and a Had the pleasure of meeting and working with Rhiana and Nicholas Traina. Rhiana was very helpful and patient with us. Nicholas was very friendly and accommodating. Would highly recommend them to anyone looking to purchase a Mercedes-Benz. More
by mikiex9944
Employees Worked With
Nicholas Traina, Anthony Christiano, Rhiana Hernandez
June 19, 2019
OUTSTANDING SERVICE My experience from the moment I made the first phone call and spoke with Jahja (John) Ademaj and then arrived and dealt with him and Nicholas Traina w My experience from the moment I made the first phone call and spoke with Jahja (John) Ademaj and then arrived and dealt with him and Nicholas Traina was nothing less than superb. I would call them the sales dream team. John took care of every detail to make sure this was seamless and had everything done in less than 30 minutes. Nick did the same. Despite living in another state, this is the only place I will go to for all future purchases. Professional, courteous, knowledgeable and kind. A+++! More
by Dee C.
