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Mercedes-Benz Manhattan
New York, NY
611 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 611 reviews
October 13, 2020
Service was very thorough and complete ... Angelo was curteous followed through entire time , auto was picked up on time and billing was very easy to complete curteous followed through entire time , auto was picked up on time and billing was very easy to complete More
by ogdenla
Employees Worked With
October 13, 2020
Great service and good communication! They were able to describe the problem and justify the repairs. It was an emergency situation and they tried their best to get the job done right with driver safety i describe the problem and justify the repairs. It was an emergency situation and they tried their best to get the job done right with driver safety in mind. The check out process was easy and the car was ready to pick up when I arrived. More
by Javu1
Employees Worked With
Diane Dingler
October 12, 2020
Franco was awesome in taking care of not just my car but me as the customer as well! He took the time to ensure I am taking care of while my car is being serviced. Provided me with detailed updates and gi me as the customer as well! He took the time to ensure I am taking care of while my car is being serviced. Provided me with detailed updates and giving me a loaner went seamless. Excellent to deal with for sure. Thanks so much Franco! More
by Gino
Employees Worked With
Franco Savo
October 10, 2020
Superb service. Diane Dingler addressed an unusual problem with creativity and resourcefulness, making me feel "the best... or nothing" at the service department. Highly recommended. problem with creativity and resourcefulness, making me feel "the best... or nothing" at the service department. Highly recommended. More
by AR386
Employees Worked With
Diane Dingler
October 09, 2020
MB's customer service is always "on point." My Service Advisor, Angelo S, is always accessible, goes above and beyond, and is just plainly awesome when I need to service my AMG ML 63. Definitely worth the Advisor, Angelo S, is always accessible, goes above and beyond, and is just plainly awesome when I need to service my AMG ML 63. Definitely worth the money More
by Loroach
Employees Worked With
October 09, 2020
Anastasia is the best Mercedes salesperson I’ve ever worked with over the many years I’ve leased and owned cars from their Manhattan dealership. She always has my best interests as a priority. She was h worked with over the many years I’ve leased and owned cars from their Manhattan dealership. She always has my best interests as a priority. She was honest and helpful every step of the way with building and quickly delivering my new G-550. And she is extremely responsive whenever I have any questions. More
by Fetisova7
October 08, 2020
I had an amazing experience at the Mercedes Benz dealership - Customer service is important, listening is imperative and common sense is priceless! As a customer my needs were put at the center of m dealership - Customer service is important, listening is imperative and common sense is priceless! As a customer my needs were put at the center of my experience. Thank you for an amazing customer experience! More
by Kyrajwatts
Employees Worked With
Angelo and Alamin
October 07, 2020
Great experience at the Mercedes-Benz dealership. Franco Savo from the service department was very resourceful with my needs. Definitely recommend the staff at this place. Savo from the service department was very resourceful with my needs. Definitely recommend the staff at this place. More
by Gregorycastillo35
Employees Worked With
Franco Savo
October 06, 2020
I had a fantastic experience at Mercedes-Benz Manhattan. I bought my company van with salesperson Sam Zawalunow early this year and couldn’t say enough about him. I returned today and Giulia Gagliano was ve I bought my company van with salesperson Sam Zawalunow early this year and couldn’t say enough about him. I returned today and Giulia Gagliano was very accommodating and her customer service was second to none Highly recommend! More
by Gerry Rodican
Employees Worked With
Giulia Gagliano, Sam Zawalunow
