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Mercedes-Benz Manhattan

New York, NY

4.5
619 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement. Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center. Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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770 11th Avenue

New York, NY

10019

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Showing 619 reviews

January 25, 2022

I never really went to dealerships but after meeting patrick at a car meet I finally brought my car in and have been going back since. He’s not like most service advisors and goes above in beyond. Defin More

by Hchiacchere23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pires
January 20, 2022

Impeccable service at world class dealership. Patrick was responsive and facilitated a loaner on short notice - great customer service More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pires
January 12, 2022

Absolutely terrible service. Didn’t repair half the things I requested yet charged me three times quoted from others. They didn’t top off my liquids and let me drive off with a flat tire. Terrible serv More

by csantos1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harold Gibbs Jr, Patrick Pires
Jan 12, 2022 -

Mercedes-Benz Manhattan responded

Our deepest apologies! It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600 with your information and we will get back to you in a timely manner.

January 12, 2022

Hello, John is clutch and very reliable, literally doesn’t matter the time of day, he is very helpful. And I appreciate his unlimited customer service, thanks. More

by Karimabdulhaqq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sulayman , Taran Guinness , Victoria Notte
January 07, 2022

Always love working with patrick nice and smooth transition all the time . Always a great experience More

by jrod1822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pires
January 06, 2022

Louis was a wonderful helper. I am so glad I got to work with him. I will recommended everyone to get him as a service advisor. He is unbelievable and a very wonderful person. More

by Ritu B Bhandari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis De Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2021

My experience with Patrick was amazing. Truly appreciate the transparency and professionalism. Super seamless transaction during the whole process. More

by Alicia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hering
December 24, 2021

Worst dealer service ever my car broke down due to the turbo system on November 15th it is now December 24th my 4 kids and I have missed all family holidays I’ve been calling and they return calls when th More

by Keela1026
Customer Service
Recommend Dealer
No
Employees Worked With
Franco Savo
December 14, 2021

The good the bad and the ugly.Good : Mercedes gave me a The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair an More

by maxbradly
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco Savo, Jorge Ramos
Jan 12, 2022 -

Mercedes-Benz Manhattan responded

Our apologies. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600 with your information and we will get back to you in a timely manner.

November 22, 2021

My husband & I were looking for our 2nd Mercedes. We had been looking for quite sometime in Ct & NY during the pandemic. It was such a pleasure working with John. Actually, It was our best experience ever More

by VICKI S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ademaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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