Mercedes-Benz Manhattan
New York, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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The good the bad and the ugly.Good : Mercedes gave me a The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair an The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair and it had nothing to do with waiting for parts. Ugly: Car was dropped off 10/13/2021- picked up 11/3/21 received a camera speeding ticket in a school zone at 6:15am on 11/2/21 in Brooklyn 1 1/2 hours away from the dealership. Ugly: My mileage drop off was 107,700 pick up 107,707 . It’s 24 miles to and from Brooklyn alone. Ugly: After informing the xxx mgr Jorge Ramos of the situation he took 2 weeks to provide an explanation with no remedy only to trivialize the situation claiming “ It’s standard operating procedure for a technician to take a care home with them to test the car out after a repair” Ugly: After taking 1/2 a day off from work to contest the ticket in court the judge found me guilty of speeding even though I wasn’t in procession of my car. I’m the owner and I’m responsible for the acts of an authorized dealer. 11/22/21 Ugly: Immediately emailed the decision on 12/3/21 to the service mgr and said I need an email or letter stating I did not authorize the dealer to take my car to Brooklyn. They said they would get back to me now a week later no response and my court date for appeal is on 12/16/21. I have left 2 messages for the General Mgr Thomas Shanley no response. I spoke to a General Mgr Jim Mc Guane of a dealership in Austin TX and he said it’s absolutely not standard operating procedure . That they would never take a car home without permission from the owner and their behavior is so unprofessional and lack of response or remedy must be reported. The 50 years of trust the dealership claims to have has been broken. I trusted my car with the dealership that it would stay in the dealership. The liability if that technician while speeding in a school zone hit a child would have been mine. Taking time off to fight a ticket so it doesn’t go on my record is more than just an inconvenience. The anger has been compounded by the lack of concern or action by the dealership which gives us no other option than approach this legally. More
My husband & I were looking for our 2nd Mercedes. We had been looking for quite sometime in Ct & NY during the pandemic. It was such a pleasure working with John. Actually, It was our best experience ever been looking for quite sometime in Ct & NY during the pandemic. It was such a pleasure working with John. Actually, It was our best experience ever working with Mercedes. Considering we live in CT, he made the entire process an actual pleasure. He was in constant contact with us from the minute we contacted him. He explained everything in detail & just made what is usually a stressful process, so simple & pleasant. Can't say enough about his professionalism & ability to really listed to what the client is looking for. We will definitely be back for another Mercedes in the future. WOULD HIGHLY RECOMMEND JOHN ADEMAJ........... More
The Worst sales person in the dealership. Does not seems to be interested in what the customer wants. to be interested in what the customer wants. More
I would like to write my review and share that my whole experience has been horrific. We thought that by going to Mercedes we would have no problems with the car. We bought a Mercedes Sprinter Van 4x4 in experience has been horrific. We thought that by going to Mercedes we would have no problems with the car. We bought a Mercedes Sprinter Van 4x4 in September 2020. Less than a month later we had to take it back because of an estrange noise . We took it a second time 2 months after that and the car still has problems. I tried reaching out and had no answer, I am being ignored. The last appointment I tried to make for them to check this noise, the customer service representative said you can bring it in a month. I asked if he had an earlier appointment for the service and he said plainly NO. I called 2 days before to confirm my appointment and to my surprise IT WASN'T ON THE SYSTEM! I ended up making an appointment for service at another dealership because the customer service at Mercedes Manhattan is horrible. Marco Correa and Jorge Ramos were of no help and made me feel as I did not matter as a customer. In the year I had it, the car had lots of parts changed. Mercedes still does not know where the loud noise is coming from. I don't feel safe in the vehicle, I want it to be fixed and I feel I'm being ignored. Not even one phone call to follow up on the state of the car or my level of satisfaction'' At this point I'm searching for a consumer rights attorney because they left me no recourse. More
Terry was extremely helpful and honest. He made the car buying experience easy, stress free and seamless. If you need a Mercedes’ in the Tristate area he is the go to guy. He found the perfect car for us a buying experience easy, stress free and seamless. If you need a Mercedes’ in the Tristate area he is the go to guy. He found the perfect car for us at the right price during the pandemic, he is the man. More
The dealership is warranted only because of Anastasia's warmth and customer-centric focus. She makes you feel special and took the extra steps of explaining features. She even sent links of "How-To" for warmth and customer-centric focus. She makes you feel special and took the extra steps of explaining features. She even sent links of "How-To" for future reference. More
A real joke.I took my GLS63 for a vibration in the A real joke. I took my GLS63 for a vibration in the steering wheel while braking on a Saturday. On Monday I got an email saying that it was the rear A real joke. I took my GLS63 for a vibration in the steering wheel while braking on a Saturday. On Monday I got an email saying that it was the rear rotors and that I should also perform the service even when it was almost 3 months away. When I complained and asked for the head of the shop to look at the car since it is ridiculous to diagnose rear rotors with a vibration ONLY on the steering wheel, I was given the correct answer: front rotors. And then was told that the service recommendation was only a “FYI”. When repairs were done, the car was returned with a scratch and I was given a song and dance of “it is so small, we can repair it for free even if it wasn’t us (and it was them)”. They never returned my calls after. I was so frustrated that right after they gave me the car (which I bought from their dealership), I went to another MB dealer to trade it in so that I never had to deal with Manhattan again. I would sincerely recommend to go elsewhere if you do have a choice. More
Working with Taran Guinness was one of the most awful experiences I have ever had. He does not listen or communicate with the customer which is most important when working in a Service Department. He is experiences I have ever had. He does not listen or communicate with the customer which is most important when working in a Service Department. He is always unable to get a hold of and did not address all of the issues that we had with our car. I highly recommend selecting another service advisor to work with. The reviews speak for itself. More