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Mercedes-Benz Manhattan

New York, NY

4.5
611 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement. Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center. Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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770 11th Avenue

New York, NY

10019

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Showing 611 reviews

December 14, 2021

The good the bad and the ugly.Good : Mercedes gave me a The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair an More

by maxbradly
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco Savo, Jorge Ramos
Jan 12, 2022 -

Mercedes-Benz Manhattan responded

Our apologies. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600 with your information and we will get back to you in a timely manner.

November 22, 2021

My husband & I were looking for our 2nd Mercedes. We had been looking for quite sometime in Ct & NY during the pandemic. It was such a pleasure working with John. Actually, It was our best experience ever More

by VICKI S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ademaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

The Worst sales person in the dealership. Does not seems to be interested in what the customer wants. More

by Kris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Nowomiejski
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2021

I would like to write my review and share that my whole experience has been horrific. We thought that by going to Mercedes we would have no problems with the car. We bought a Mercedes Sprinter Van 4x4 in More

by UNSITISFIED CUSTOMER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Marco Correa, Jorge Ramos
October 31, 2021

Terry was extremely helpful and honest. He made the car buying experience easy, stress free and seamless. If you need a Mercedes’ in the Tristate area he is the go to guy. He found the perfect car for us a More

by James mt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2021

Worked with Lidia Pereyra who provided 1st class service. Super attentive and thoughtful. Thank you! More

by NYCMC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lidia Pereyra
October 09, 2021

I e-mailed them twice.No response from them.Nobody I e-mailed them twice. No response from them. Nobody contacted me by phone or email More

by Markyjar1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Ackerman
Nov 23, 2021 -

Mercedes-Benz Manhattan responded

Hello "Markyjar1", We'd like to sincerely apologize for any inconvenience you might have experienced whilst seeking your service or sale. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please send us a private message by visiting mbmanhattan.com/contact-us or give us a call at 212-629-1600 with your information and we will get back to you in a timely manner. Sincerely, Mercedes Benz Manhattan

August 05, 2021

The dealership is warranted only because of Anastasia's warmth and customer-centric focus. She makes you feel special and took the extra steps of explaining features. She even sent links of "How-To" for More

by BBH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Malise
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Zbarskaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny, CPO Manager and Andrey, Sales Specialist
August 04, 2021

A real joke.I took my GLS63 for a vibration in the A real joke. I took my GLS63 for a vibration in the steering wheel while braking on a Saturday. On Monday I got an email saying that it was the rear More

by Alpiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I won’t name the advisor
July 27, 2021

Working with Taran Guinness was one of the most awful experiences I have ever had. He does not listen or communicate with the customer which is most important when working in a Service Department. He is More

by ThroneNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taran Guinness
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