Mercedes-Benz Manhattan

This dealership is not performing up to the expectation of a vehicle manufacturer's dealership. I am having a recurring problem with my vehicle, and each time I bring it in, I am given a whole list of new of a vehicle manufacturer's dealership. I am having a recurring problem with my vehicle, and each time I bring it in, I am given a whole list of new problems. I have been to this shop three times within a year for the same misfiring problem. Yet, and the repair is based on probability. My confidence in this shop is eroding. More

Simply put Mary is the best. Mary responded to all my calls and text's. Mary was always completely concise and made this transaction completely transparent. Mary treated me as if Mary responded to all my calls and text's. Mary was always completely concise and made this transaction completely transparent. Mary treated me as if I was purchasing a new S rather than a pre-owned E. I had so much trust in Mary that I didn't even see the car prior to delivery, and everything was as Mary described it. Delivery was without a doubt the smoothest I had ever experienced. More

John Ademaj was awesome, friendly, honest, excellent in every way. I would highly recommend him to everyone every way. I would highly recommend him to everyone More

Couldn’t even get into garage since door wouldn’t open. Had to wait for exiting car to open door. The “greeter” was hostile. We had to inquire about car status since no one proactively called us. After lea Had to wait for exiting car to open door. The “greeter” was hostile. We had to inquire about car status since no one proactively called us. After leaving the car there for 25 hours for a B service, it was filthy when we picked it up! We were told it would take an additional 40 minutes to wash the car! This is the absolute worst experience I’ve ever had with Mercedes after leasing cars from Mercedes since 1995. Truly abysmal! Total embarrassment for the company! More

Bianca was patient, always answered my questions. Did not push the sale at all but was there when I was ready to buy. Highly recommended. Did not push the sale at all but was there when I was ready to buy. Highly recommended. More

worse dealership ever - reserved a service call, had a wait 30 days for loaner. Planned it, took day off work, went there, after two hours of wait, they said there is no loaner. last time I was there, t wait 30 days for loaner. Planned it, took day off work, went there, after two hours of wait, they said there is no loaner. last time I was there, they dented my car and blamed on me until we saw the camera footage and saw it was them who dented the car. The list goes on. This is a corporate shop, worse run with worse service More

George provided excellent customer service for me and my family. He made my family and I feel welcomed during the car buying process. Highly recomendable!!! Thank you again. family. He made my family and I feel welcomed during the car buying process. Highly recomendable!!! Thank you again. More

In all my years of dealing with various Mercedes dealership, Mr. Ademaj definitely stands out. He was expeditious, and conveyed every aspect as needed. Total pleasure to work with. Once again ma dealership, Mr. Ademaj definitely stands out. He was expeditious, and conveyed every aspect as needed. Total pleasure to work with. Once again many thanks for assisting me thru-out the entire process. More

It is only because of John Hart that I would recommend or return to this dealership. He was professional, honest and generous with his time. He listened to our complicated story, and advised us to wait on a return to this dealership. He was professional, honest and generous with his time. He listened to our complicated story, and advised us to wait on a new finance until after our mortgage on a home closed, as not to jeopardize the home loan. When the dealer tells you it's not the right time for you to buy a car, you know you can trust them! Also, he answers the phone/calls you back even in this crazy, post-COVID world! More

Forced me to purchase without test driving. Now I am unhappy yet the entire sales department refuses to even return my call. This is the most disgusting sales team. Now I am unhappy yet the entire sales department refuses to even return my call. This is the most disgusting sales team. More