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Mercedes-Benz Manhattan
New York, NY
633 Reviews
Welcome to Mercedes-Benz of Manhattan, a distinguished New York institution for more than 70 years. Conveniently located on a sprawling 330,000 square foot facility on 11th Avenue between 53rd and 54th Streets, our dealership stands as a beacon of luxury, innovation, and community engagement.
Our state-of-the-art facility features two expansive indoor inventory showrooms, meticulously curated to showcase the finest vehicles Mercedes-Benz has to offer. Our Main Showroom on 11th Avenue proudly displays our complete electric portfolio, hybrid options, Mercedes-AMG, Mercedes-Maybach, and select rotational Classic Center vehicles shipped in from our California Classic Center.
Mercedes-Benz of Manhattan is more than just a dealership; it’s a cornerstone of the community. Over the decades, we have built lasting relationships and friendships within a vibrant and ever-evolving city. As the community grows and faces new challenges, we remain dedicated to giving back in various ways, contributing to the success and well-being of the people who have supported us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
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Showing 633 reviews
December 02, 2024
Service at MBZ Manhattan is a nightmare, if it ever gets done. Knowing that they are under-construction, I actually dropped off my car _early_, days before it's appointment. The day of it's appointment came done. Knowing that they are under-construction, I actually dropped off my car _early_, days before it's appointment. The day of it's appointment came and went, and the car was _never_ taken in for service. On top of that it took many calls to even find out the vehicle's status - MBZ never reached out to me. I finally had to pull the car out of service since I needed it and they hadn't serviced it. This would be much less of a problem if they could at least communicate and say "Oh, we're sorry, we won't be able to service your car for a week. Do you still want to drop it off?". But no. I have been a MBZ owner for many, many, many years and have never been so disappointed. We actually traded in a Tesla because of their service issues, and I'd sad to say that MBZ Manhattan is as bad, if not worse. More
by Disgruntled Owner
Employees Worked With
Herman Lee
November 30, 2024
Robert was amazing to work with . He was knowledgeable, patient, and personable. I recommend him to friends and family and will continue to recommend him. He was a pleasure to work wi He was knowledgeable, patient, and personable. I recommend him to friends and family and will continue to recommend him. He was a pleasure to work with More
by Bruceglenn44
Employees Worked With
November 29, 2024
Great experience working with Gregory Gazzola. The car was beautiful. We are totally satisfied. I would certainly recommend this dealership to anyone The car was beautiful. We are totally satisfied. I would certainly recommend this dealership to anyone More
by sabrinac234
Employees Worked With
November 29, 2024
Robert was amazing to work with. He is knowledgeable patient and personal. I would and I have recommended him to my friends and family He is knowledgeable patient and personal. I would and I have recommended him to my friends and family More
by Bruceglenn44
Employees Worked With
November 27, 2024
Went to dealership on Saturday salesman was extremely helpful. We found car I was interested in and agreed on a lease price with his first. There was no haggling I told him price I wanted to pay and he c helpful. We found car I was interested in and agreed on a lease price with his first. There was no haggling I told him price I wanted to pay and he came back with a price within five dollars. More
by Johnfdinan1947
Employees Worked With
November 26, 2024
Great people and awesome service. Will definitely be back in future. Highly recommend this location. Will definitely be back in future. Highly recommend this location. More
by Lateef Stinson
November 26, 2024
No customer service at all. Usually I go to dealership in Westchester where customer service and interaction is impeccable. At this location 1/5 stars is generous from me Usually I go to dealership in Westchester where customer service and interaction is impeccable. At this location 1/5 stars is generous from me More
by 1amandajayne
Employees Worked With
Jessica Mendez texted me
November 25, 2024
MB Manhattan has dramatically improved its service, which had fallen off during and following the Covid pandemic. had fallen off during and following the Covid pandemic. More
by JJB
November 19, 2024
The service was very efficient Lou Demarco took care of all our needs in a most professional manner all our needs in a most professional manner More
by dennis
Employees Worked With
November 17, 2024
The job on my car was done quickly at mercedes manhattan. That’s why I always go there because they really take care of their clients. That’s why I always go there because they really take care of their clients. More
by Salimatou
Employees Worked With
