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109 Reviews of Merced Toyota - Service Center
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September 02, 2023
Merced Toyota is very friendly with its customers. The wagon area is very comfortable. I’ve waited as long as 2 1/2 hours of times and time just goes by fast. I am very happy with this dealership. The wagon area is very comfortable. I’ve waited as long as 2 1/2 hours of times and time just goes by fast. I am very happy with this dealership. More
by Alex palma
Employees Worked With
Kevin in service
September 12, 2022
As an auto repair shop that buys a lot of parts here, service is poor. Delivery is spotty and pricing is often incorrect. The attitude of the manager is as if he does not want our business.poor overall. service is poor. Delivery is spotty and pricing is often incorrect. The attitude of the manager is as if he does not want our business.poor overall. More
by Frosty694t
Employees Worked With
Parts manager
March 16, 2021
had my water pump replaced. no difference. still noisy. they said it was my alternator. bad alternators do not make that noise. i know more about cars than they think. i wasted over $400. My belt still squ they said it was my alternator. bad alternators do not make that noise. i know more about cars than they think. i wasted over $400. My belt still squeaks when I start my car. With a new water pump and belt, it shouldn't squeak anymore. Going to have it checked out. $155 an hour for labor is just robbery!! It would've been more worth it if I could see a little difference, however, I see none! Last time I'll take my car there. I do have to say though: everyone there was very nice. I was treated well. More
by prissye52
Employees Worked With
Ken
November 06, 2019
Service department is 2nd to none! The service department provides the best service in this county. I have taken my vehicles to Merced Toyota for many, many years and have always known The service department provides the best service in this county. I have taken my vehicles to Merced Toyota for many, many years and have always known that they would take care of my vehicles. More
by Toyota
Employees Worked With
Kevin and Rob
August 06, 2019
Service Department is the greatest I have been coming to Merced Toyota for service on my personal and business vehicles since 2006. They are friendly, professional and very competent. A I have been coming to Merced Toyota for service on my personal and business vehicles since 2006. They are friendly, professional and very competent. Always communicate though the service process. Keeping me in the loop at every turn. Have known Rob since that time and now that he is manager the department is a reflection of his professional values and service. There is not one negative word I can speak about this department. More
by Rita
Employees Worked With
Rob and most recently Mike in the service department
February 18, 2019
Beware of Being Charged for Covered Warrantly items Recently my young son took over my new vehicle lease. Upon transitioning the paperwork I gave him all the information about the maintenance and paid w Recently my young son took over my new vehicle lease. Upon transitioning the paperwork I gave him all the information about the maintenance and paid warranty that covers the vehicle. I never experienced a problem because the advisors Chris and Kevin always took care of my car. Unfortunately when my son went in for the scheduled maintenance oil change another newer advisor took advantage of him and made him pay for things that were covered under warranty. A survey was sent to explain the wrong doing of Merced Toyota’s advisor and this concern was ignored. A request for a refund was made but no manager contacted us nor was a refund given. For this; BUYERS BEWARE! If this issue gets taken care of I will update this review, until then, my suggestion is for all buyers to go elsewhere or stick strictly with Kevin since Chris no longer works there. More
by ConcernedBuyer
Employees Worked With
Newest Young Advisor
August 16, 2018
Service writer needs to learn about cars Brought our prius in for serpentine belt brakes and struts. Upon return he says I have drum brakes in the rear and the pulsating is normal and gets t Brought our prius in for serpentine belt brakes and struts. Upon return he says I have drum brakes in the rear and the pulsating is normal and gets the timing chain confused with belt and did not do the belt. More
by Sicwhitt
Employees Worked With
Kevin pornnang
December 21, 2017
horrible customer service with a service advisor on 10/31/17 (this is the letter i sent to the service manager on 11/01/17) I am writing to you in regards to our recent experience with your service advisor Ke (this is the letter i sent to the service manager on 11/01/17) I am writing to you in regards to our recent experience with your service advisor Kevin Koker on 10/31/2017. His customer service didn’t meet or exceed our expectations in any way. We dropped off our Tacoma at our appointment time of 9:30am for warranty repair. Kevin was our appointed advisor. We asked him what the estimated time of service for the car would be. His response was “it depends.” From prior experiences with our other cars, we figured it might take 3 to 4 hours so we went home. At noon, we didn’t hear from Kevin; so my husband (John) called and left him a voicemail. Between the 1st call to 3:30pm, John called 4 more times with no success of reaching Kevin. John then called the main service line and got a hold of another service representative. John asked him why Kevin wasn’t returning his calls and wants to know the status of our car. The service rep stated that Kevin was on lunch that’s why he’s not returning the calls. John then asked him, “So, he’s been on a 3 hour lunch break?” The service rep couldn’t answer so John said that this isn’t the 1st time we’ve received this kind of service from him. The service rep checked on our car and told us that it’s not finished yet. At 3:45pm, Kevin called John stating the Tacoma was ready to be picked up. “What is the role of a service advisor?” Kevin does a good job when it comes to paperwork but when it comes to greeting and responding to our calls, I feel he isn’t proficient or prompt with that. We understand it gets busy in the service department and we are not asking for a lot of his time. All we asked for is a minute of his time to inform us the status of our car. Just a simple call to tell us about our car is enough to ease our worries and concerns about our car. We’ve been bringing our Camry and Corolla to Toyota for service over 2 years, and when Kevin is our advisor, he portrayed the same negative behavior too. At those times, we didn’t complain. Instead, we put ourselves in his shoes and gave him the benefit of the doubt. We made excuses for him like “he’s probably having a bad day, “ “he’s probably overwhelmed with all those paperwork,” “he probably has a million things to do, “ etc. But as time passes and our encounters with him is negatively the same as it was before, we begin to doubt his professionalism as a service advisor. If greeting and returning calls aren’t included in his scope of practice, then I think Toyota should provide an in-service for its staff about the basics of customer service and what “Excellence” is. Toyota’s main goal is “Excellence,” but why isn’t Toyota as a whole delivering its goal. “Excellence” cannot be attained if only parts of the company are practicing it. This is my honest feedback to you about our experience with one of your team member; I hope in the future when we bring our cars in for service that we aren’t face with this kind of situation again. Thank you for your time. More
by amy xiong
Employees Worked With
kevin koker
November 27, 2017
I love my Rav4. Didn't intend to buy . The salesman gave me such a good deal I couldn't pass it up. He answered all my questions clearly ,wasn't pushy and made feel comfortable about comple The salesman gave me such a good deal I couldn't pass it up. He answered all my questions clearly ,wasn't pushy and made feel comfortable about completing the contract. A great experience! More
by RRL
Employees Worked With
Gilbert Garcia, Evan Hodos, ARUNESH RAJ
