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Merced Toyota - Service Center

Merced, CA

4.9
112 Reviews

112 Reviews of Merced Toyota - Service Center

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February 17, 2024

Easily submit online for schedule and approve the next day. Fedi was very helpful and didn't have to wait long until my car was ready to pick up. Thank you. More

by Bao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredi Montanez
Feb 19, 2024 -

Merced Toyota responded

Hi Bao! Thank you for taking the time to leave such a positive review. We're thrilled to hear that your experience with Fedi was so seamless and efficient. We appreciate your feedback and look forward to serving you again in the future. Regards, Manny Guerrero General Manager

February 14, 2024

Kevin and Rob again are the reasons I come back to this dealership even though sometimes there is a bit of a wait, for service I'm still willing to wait because I appreciate this dealership and will always More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hampton
Feb 15, 2024 -

Merced Toyota responded

Hi J, thank you so much for your kind words and loyalty! We truly appreciate your patience and understanding during any wait times. We're committed to providing exceptional service and look forward to serving you again in the future. Regards, Manny Guerrero General Manager

February 04, 2024

Great customer service. Service was completed very quickly. We would highly recommend them for your service. More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hamilton
Feb 05, 2024 -

Merced Toyota responded

Hi Jeff, thank you for your kind words and recommendation! We're thrilled to hear that you had a great experience with our team and that your service was completed quickly. We appreciate your support and look forward to serving you again in the future. Regards, Manny Guerrero General Manager

February 02, 2024

Very helpful and informative and fast would and will recommend to friends and family due to staff they were polite and had coffee and break room while u wait More

by Mikeemmadamien49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 05, 2024 -

Merced Toyota responded

We appreciate your stellar rating and recommendation, Mike! We look forward to continuing to exceed your expectations. Take care! Regards, Manny Guerrero General Manager

January 14, 2024

I found your people to be Responsive, professional, kind and knowledgeable. Liked the service and plan to return after 5000 miles. More

by ccsusanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Nordenstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Merced Toyota responded

Thank you for your kind words and positive feedback. We're thrilled to hear that you had an excellent experience with our team. We look forward to serving you again in the future! Regards, Manny Guerrero General Manager

December 23, 2023

Everything was great plus the staff was very friendly and helpful explained everything very clearly to me More

by sasousa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Perez
Dec 26, 2023 -

Merced Toyota responded

Hi Sasousa, thank you for your kind words! We're thrilled to hear that you had a great experience with our staff. We strive to provide clear and helpful explanations. Let us know if there's anything else we can assist you with. Regards, Manny Guerrero General Manager

December 12, 2023

I was greeted by an associate named Rob who treated me with respect and professionalism. My wait for my vehicle was relatively short and I was treated to coffee while I waited. More

by Corolla Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Dec 13, 2023 -

Merced Toyota responded

Hi Carol, thank you for sharing your positive experience with us! We're glad to hear that Rob provided excellent service and made your wait enjoyable. We appreciate your feedback and hope to see you again soon. Regards, Manny Guerrero General Manager

December 07, 2023

Great job by Kevin in getting me in to have headlamp replaced. I appreciate how quickly it was done . More

by rtalvssftball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 08, 2023 -

Merced Toyota responded

Hi rtalvssftball, thank you for your positive feedback! We're glad Kevin provided you with excellent service and a quick headlamp replacement. Let us know if there's anything else we can assist you with in the future. Regards, Manny Guerrero General Manager

December 01, 2023

My dealings with Merced Toyota have always been excellent. I’ve never been disappointed with the service department. My expectations of the dealership have always been met. I appreciate the clea More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Koker
Dec 01, 2023 -

Merced Toyota responded

Joy, We appreciate you being a valued customer and we're lucky to have you as part of our Merced Toyota Family. Thank you so much for this 5-star review. We hope your Toyota is treating you well and we can't wait to see you here at your next service visit. Regards, Manny Guerrero General Manager

November 16, 2023

Ricardo did an excellent job. He is always friendly, courteous and professional. He takes special care in explaining my vehicle’s condition and maintenance needs. It’s because of More

by Frank Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vehicle maintenance service
Nov 17, 2023 -

Merced Toyota responded

Hi Frank, thank you so much for your kind words and positive feedback. We're thrilled to hear that Ricardo provided you with excellent service and that you appreciate his professionalism and attention to detail. We look forward to serving you again at Merced Toyota. Thank you for choosing us! Regards, Angel Perez General Manager

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