Merced Toyota

SALESMAN ANGRY BECAUSE I WANTED TO BUY A TRUCK???? I walked into Toyota Dealership, to get a quote on a 2019 Toyota Tacoma Double Cab 4x4 Short Bed V6 SR. I was approached by Sales Professional Daniel I walked into Toyota Dealership, to get a quote on a 2019 Toyota Tacoma Double Cab 4x4 Short Bed V6 SR. I was approached by Sales Professional Daniel Fawzan Khalil. I asked Mr. Khalil if I could speak to the Internet Manager. Mr. Khalil asked if I had an appointment to which I replied, "No." Mr. Khalil told me to wait then he left to go talk with the Internet Manager. A lady came down and introduced herself. I explained that I wanted get a quote utilizing the COSTCO AUTO PROGRAM (which I know would give me approximately $3,000 off the purchase). I also asked for the $1,000 rebate Toyota that is offering this month. I explained Modesto Toyota had given me their price on a truck I was interested and honored my COSTCO AUTO PROGRAM and the Toyota Rebate. Mr. Kahilil told me to have a seat as I waited for the response from the Internet Manager. Mr. Kahilil came back and simply placed a yellow Post It note with price and Toyota rebate on a paper I had. I explained to him I wanted the COSTCO AUTO PROGRAM MEMBER-ONLY price sheet and the Toyota $1000 rebate, Now, I prefer to purchase LOCALLY; however, I am also looking for the best deal. Mr, Khalil left me, returned to his work area, then returned. With hostility in his voice, he asked, "Are you buying a truck here in Merced or are you going to Modesto Toyota to buy one?" I asked Mr, Kahili, "Are you mad? Why are you getting mad? He had nothing to say. Mr. Kahilil had anger in his eyes. I asked him again, "Why are you getting mad?" No reply. As I walked away, I told Mr. Kahil that I was going to Modesto Toyota to buy my truck. I was absolutely shocked and appalled at the treatment I received by Mr. Kahili! Just as I was ready to leave, I heard someone call, "Sir? "Hi, I'm the Assistant Sales Manger ARTIE RIEGO." He wondered how he could help and get my business. Mr. Riego then went on to get the information I had asked for on the truck I was hoping to purchase. Thank you Artie Riego for reaching out to me when you heard my frustration. Thank you Mr Riego for providing the information I was asking for. Also thank you to General Manager, Todd Shaffer, for returning a phone call and listening to my concerns, Prior to today, my experiences with Merced Toyota have been pleasant and very helpful. Sadly, today's incident with Mr. Kahili has blemished the pleasantness of my earlier visits. More

Awesome Experience Great work was done by Ramiro Gonzalez for his help and answering all questions. I recommend this dealership for those looking in purchasing a new car Great work was done by Ramiro Gonzalez for his help and answering all questions. I recommend this dealership for those looking in purchasing a new car More

Great service Good prices and service..Thomas is a great sales guy i appreciate his help and of Merced toyota for making our car buying experience a good one. Good prices and service..Thomas is a great sales guy i appreciate his help and of Merced toyota for making our car buying experience a good one. More

Beware of Being Charged for Covered Warrantly items Recently my young son took over my new vehicle lease. Upon transitioning the paperwork I gave him all the information about the maintenance and paid w Recently my young son took over my new vehicle lease. Upon transitioning the paperwork I gave him all the information about the maintenance and paid warranty that covers the vehicle. I never experienced a problem because the advisors Chris and Kevin always took care of my car. Unfortunately when my son went in for the scheduled maintenance oil change another newer advisor took advantage of him and made him pay for things that were covered under warranty. A survey was sent to explain the wrong doing of Merced Toyota’s advisor and this concern was ignored. A request for a refund was made but no manager contacted us nor was a refund given. For this; BUYERS BEWARE! If this issue gets taken care of I will update this review, until then, my suggestion is for all buyers to go elsewhere or stick strictly with Kevin since Chris no longer works there. More

This guy is a crook This guy tried to stick me with a high interest rate ,when my FICO score is at 750 .He also tried to add more fees .Don't deal with this crook Alex This guy tried to stick me with a high interest rate ,when my FICO score is at 750 .He also tried to add more fees .Don't deal with this crook Alex Gonzalez. More

Great buying experience! Ramiro and Artie worked hard to make sure that I walked away with something that was in my price range and understood the need for this because of my Ramiro and Artie worked hard to make sure that I walked away with something that was in my price range and understood the need for this because of my current situations going on in my life. I have never been to a dealership that I truly felt had my best interest in mind. Would definitely go back to Merced Toyota with these two gentlemen as part of their team! More

Quick and easy They worked well with us on getting me my first car. The sales rep and sales managers were very helpful in finding the right car and for the right pri They worked well with us on getting me my first car. The sales rep and sales managers were very helpful in finding the right car and for the right price. More

You should go! Nice and friendly staff. The sales rep who helped me, Stephen made sure I was comfortable and happy with my purchase. There was no pressure and he ex Nice and friendly staff. The sales rep who helped me, Stephen made sure I was comfortable and happy with my purchase. There was no pressure and he explained everything to me and answered all of my questions. He met and exceeded all my expectations and I truly appreciate his effort to make the experience positive for my family and I. What an awesome dude. Also, I love my new car! More

Best first car buying experience! This was my first car buying experience at a dealership. Everyone was so helpful! Rick was one of the nicest salesmen I’ve ever met. He never tried to This was my first car buying experience at a dealership. Everyone was so helpful! Rick was one of the nicest salesmen I’ve ever met. He never tried to push me into looking at vehicles I didn’t want and was very very patient with me! Gilbert is the best! He will help you get the deals and information on the cars you are looking to buy. Everyone tried to help me out as much as they could. I’m so happy I came here! More

My experience This dealership was very friendly there were not pushy when buying my car.They answered all my questions. I am very happy with my purchase. This dealership was very friendly there were not pushy when buying my car.They answered all my questions. I am very happy with my purchase. More