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Merced Toyota

Merced, CA

4.9
292 Reviews
Multi-Time Toyota President's Award winner. We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Merced, California, the staff here will help you find the Toyota vehicle you want.
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1400 Auto Center Dr

Merced, CA

95340

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Showing 292 reviews

September 22, 2023

Very convenient, professional, friendly. On time with all services. Keven Koker, asst. service Mngr. is always very helpful and takes care of business. More

by uscm56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Kevin Koker
Sep 25, 2023 -

Merced Toyota responded

Thank you! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Angel Perez General Manager

September 20, 2023

Very helpful and good people to deal with. We'll definitely do business with them in the future. More

by dougs65nova
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saira Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Peral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Pornnang, Luis Sanchez, Todd Shaffer
Sep 25, 2023 -

Merced Toyota responded

We strive to go above and beyond for our customers and make their satisfaction our top priority. Thank you for your stars, Doug! Regards, Angel Perez General Manager

September 02, 2023

Merced Toyota is very friendly with its customers. The wagon area is very comfortable. I’ve waited as long as 2 1/2 hours of times and time just goes by fast. I am very happy with this dealership. More

by Alex palma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in service
Sep 06, 2023 -

Merced Toyota responded

Thanks, Alex! It's great to hear your service visits always go quickly! We look forward to keeping your Toyota running smoothly. Take care! Regards, Angel Perez General Manager

August 31, 2023

Merced Toyota was great! From the moment I walked in, I felt wanted, appreciated, and at home. I've been a Honda man my whole adult life. After the experience of buying with More

by Ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saira Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Guerrero-Manager / Albert Morales-Finance, Luis Sanchez
Sep 06, 2023 -

Merced Toyota responded

Thank you for giving us a chance to earn your business, Ryan! We are proud of our team for delivering quality service from start to finish! Congratulations on your new Toyota & welcome to the family! Regards, Angel Perez General Manager

August 17, 2023

Ricardo is always a pleasure to work with. I always receive great customer service! Thank you, Ricardo! More

by r_perez17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Pérez
Aug 18, 2023 -

Merced Toyota responded

Ricardo's an all-star and it's no surprise that he always takes great care of you. Thank you for choosing us here for all of your Toyota needs and should you ever have any questions about anything, please don't hesitate to ask us or Ricardo. We're always happy to help. Regards, Angel Perez General Manager

September 12, 2022

As an auto repair shop that buys a lot of parts here, service is poor. Delivery is spotty and pricing is often incorrect. The attitude of the manager is as if he does not want our business.poor overall. More

by Frosty694t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Parts manager
Oct 03, 2022 -

Merced Toyota responded

We are sorry you had a negative experience buying parts. We would like to discuss this with you further and find a way to solve this problem. Please call our customer service.

February 02, 2022

Listed vehicle was sold weeks prior to my call, but still listed on their site. Also price listed did NOT include all items permanently installed within vehicle which raised price another $6K+ Bait n swi More

by ValleyChat
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember or care
Feb 28, 2022 -

Merced Toyota responded

We are very sorry to hear you had a negative experience. We would like to discuss this with you more to clear up exactly what happened. Please feel free to reach out to me personally. Regards, Todd Shaffer - General Manager - tshaffer@mercedtoyota.com 209-725-9000

February 01, 2022

I called to check on the vehicle they had just listed that morning. After waiting on hold I spoke to a salesman. He told me that vehicle had been sold ages ago and the listing was wrong (the vehicle is s More

by BiggestGuyEver
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can’t remember his name.
Feb 28, 2022 -

Merced Toyota responded

We are very sorry to hear you had a negative experience. We would like to discuss this with you more to clear up exactly what happened. Please feel free to reach out to me personally. Regards, Todd Shaffer - General Manager - tshaffer@mercedtoyota.com 209-725-9000

December 21, 2021

The dealer responded very quickly and gave me the best offer. Five star communications compared to other dealers. More

by yong.lao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saira Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Merced Toyota responded

We are very happy you had such an outstanding experience! We look forward to working with you in the future.

March 16, 2021

had my water pump replaced. no difference. still noisy. they said it was my alternator. bad alternators do not make that noise. i know more about cars than they think. i wasted over $400. My belt still squ More

by prissye52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken
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