Merced Toyota

Very helpful and patient with me I just bought my new first car here Tuesday! I was very happy with the customer service I got from Ramiro, he was very helpful and patient with me. I I just bought my new first car here Tuesday! I was very happy with the customer service I got from Ramiro, he was very helpful and patient with me. I had been looking for a car and had a bad experience for the last couple of weeks with a different dealer ship! I'm so glad I stopped here, they are grouped with my bank MSEFCU and that made everything easier because they did everything for me with them!! I would recommend speaking with Ramiro, he answered all the questions very clearly! Love my car from Merced Toyota!!! More

Extremely satisfied! My experience was very satisfying, from the sales rep to the managers . Specifically sales rep Ramiro, manager Robert, and finance manager Albert fo My experience was very satisfying, from the sales rep to the managers . Specifically sales rep Ramiro, manager Robert, and finance manager Albert for making the visit simple and in a timely manner. Ramiro was very helpful by answering many questions that we had . His knowledge for the Vehicle was a determining factor for me Purchasing our new Toyota corolla! Thanks again Toyota of Merced! More

Outstanding and friendly service My husband and I enjoyed buying our first Toyota at Merced. Everyone was friendly and helpful in answering our questions. I really appreciated Ramiro My husband and I enjoyed buying our first Toyota at Merced. Everyone was friendly and helpful in answering our questions. I really appreciated Ramiro in sales for having the patience in demonstrating the different models, having the knowledge of what each model offered and most of all for listening to what we were interested in. In addition, we apreaciated Gilbert who took time checking in if we were satisfied with service and deal. We noticed that each team member worked cohesively and tried their best in helping us find the best deal. I appreciated the interactions we had from Gilbert, Roberto, Bill and Ramiro. Team Merced Toyota is the best. More

Awesome help, amazing customer service All of the guys there were really helpful and understanding of my family's needs and we didn't feel pressured at all. Stephen was especially helpful a All of the guys there were really helpful and understanding of my family's needs and we didn't feel pressured at all. Stephen was especially helpful and patient as my parents and I were making our decisions out in the cold weather late at night! More

First time buyer This was my first time buying a new car, and it ended up being an awesome experience. Ramiro really helped me out and I got a great deal on the car I This was my first time buying a new car, and it ended up being an awesome experience. Ramiro really helped me out and I got a great deal on the car I wanted. I can’t say enough good things about it, thanks guys! More

EXCELLENCY First of all, I would like to say that I chose "EXCELLENCY" as my title, because it describes the WONDERFUL team staff that assisted me. All the staff First of all, I would like to say that I chose "EXCELLENCY" as my title, because it describes the WONDERFUL team staff that assisted me. All the staff members welcome you with a warm greeting as soon as they see you. They all treat each other with love and respect; just like a big family. 💞 Robert Sanchez, Ramiro Gonzalez, Saira Cardenas and Bill, were the team family that made this purchase possible. It seemed like they knew EXACTLY what my family and I needed. They went beyond my expectations. I will be forever GRATEFUL! 🙌 I will DEFINITELY not hesitate to recommend this local dealerships to the WONDERFUL members of this community , and all the communities around us. 😊 More

GOOD BUY WAS HELPED BY RAJ AND ROBERT AND BOTH WERE VERY HELPFUL ESPECIALLY YARUNESH RAJ HE SHOULD MAKE MORE MONEY HE KNOWS HIS BUSINESS VERY WELL WAS HELPED BY RAJ AND ROBERT AND BOTH WERE VERY HELPFUL ESPECIALLY YARUNESH RAJ HE SHOULD MAKE MORE MONEY HE KNOWS HIS BUSINESS VERY WELL More

horrible customer service with a service advisor on 10/31/17 (this is the letter i sent to the service manager on 11/01/17) I am writing to you in regards to our recent experience with your service advisor Ke (this is the letter i sent to the service manager on 11/01/17) I am writing to you in regards to our recent experience with your service advisor Kevin Koker on 10/31/2017. His customer service didn’t meet or exceed our expectations in any way. We dropped off our Tacoma at our appointment time of 9:30am for warranty repair. Kevin was our appointed advisor. We asked him what the estimated time of service for the car would be. His response was “it depends.” From prior experiences with our other cars, we figured it might take 3 to 4 hours so we went home. At noon, we didn’t hear from Kevin; so my husband (John) called and left him a voicemail. Between the 1st call to 3:30pm, John called 4 more times with no success of reaching Kevin. John then called the main service line and got a hold of another service representative. John asked him why Kevin wasn’t returning his calls and wants to know the status of our car. The service rep stated that Kevin was on lunch that’s why he’s not returning the calls. John then asked him, “So, he’s been on a 3 hour lunch break?” The service rep couldn’t answer so John said that this isn’t the 1st time we’ve received this kind of service from him. The service rep checked on our car and told us that it’s not finished yet. At 3:45pm, Kevin called John stating the Tacoma was ready to be picked up. “What is the role of a service advisor?” Kevin does a good job when it comes to paperwork but when it comes to greeting and responding to our calls, I feel he isn’t proficient or prompt with that. We understand it gets busy in the service department and we are not asking for a lot of his time. All we asked for is a minute of his time to inform us the status of our car. Just a simple call to tell us about our car is enough to ease our worries and concerns about our car. We’ve been bringing our Camry and Corolla to Toyota for service over 2 years, and when Kevin is our advisor, he portrayed the same negative behavior too. At those times, we didn’t complain. Instead, we put ourselves in his shoes and gave him the benefit of the doubt. We made excuses for him like “he’s probably having a bad day, “ “he’s probably overwhelmed with all those paperwork,” “he probably has a million things to do, “ etc. But as time passes and our encounters with him is negatively the same as it was before, we begin to doubt his professionalism as a service advisor. If greeting and returning calls aren’t included in his scope of practice, then I think Toyota should provide an in-service for its staff about the basics of customer service and what “Excellence” is. Toyota’s main goal is “Excellence,” but why isn’t Toyota as a whole delivering its goal. “Excellence” cannot be attained if only parts of the company are practicing it. This is my honest feedback to you about our experience with one of your team member; I hope in the future when we bring our cars in for service that we aren’t face with this kind of situation again. Thank you for your time. More

Amazing Customer Service Hands down best auto sales service we have ever experienced. Met our needs and listened to our wants. Ramiro and Robert had great customer service an Hands down best auto sales service we have ever experienced. Met our needs and listened to our wants. Ramiro and Robert had great customer service and professionalism. We are very happy and excited with our 2018 Camry. More

Excellent sales and service!!! The sales department was attentive and efficient, with great communication to make my purchase as easy as possible. A minor appearance issue was satis The sales department was attentive and efficient, with great communication to make my purchase as easy as possible. A minor appearance issue was satisfactorily resolved. More