Mentor Nissan

I do all of my service on my pathfinder here. I bought my car through them a few years ago and was treated well, and have had good experiences with the service department each time I've come in. This tim my car through them a few years ago and was treated well, and have had good experiences with the service department each time I've come in. This time it was for brakes. They were squeaking and almost making a grinding sound. I dropped the car off in the morning and they had it ready by the time I was done with work. I didn't compare prices anywhere else, but it seemed like a fair price and it was done by nissan guys, so I'm confident they did a good job. If it is convenient, I would recommend getting your car repaired here. More

I went in for a service appointment very recently. They did a very good job on my car and got me in and out quickly. I camee in on my lunch break, so it was nice not to have to sit for hours on end. They did a very good job on my car and got me in and out quickly. I camee in on my lunch break, so it was nice not to have to sit for hours on end. They explained the whole process and why they doing what they were doing and I really appreciate the honesty. The personal touch they used here has made me think twice about where I will be buying my cars in the future. More

I recently purchased a new Sentra from Mentor Nissan. What a nice staff they have there. I was treated terribly by another in Cleveland. Made a deal and the dealer tried to bump my price up while signi What a nice staff they have there. I was treated terribly by another in Cleveland. Made a deal and the dealer tried to bump my price up while signing papers. I walked right out and went to Mentor Nissan. They were helpful, gave me a great deal, and treated me with respect. I highly recommend them to buy a car. More

We visited Mentor Nissan on Sunday September 8th 2013 to test drive a car we found on Autotrader.com and were met by Bradford Worley. We were shown the car and we took it for a test drive. We both liked the test drive a car we found on Autotrader.com and were met by Bradford Worley. We were shown the car and we took it for a test drive. We both liked the car and told Bradley that we would call and let him know if we wanted it. Next evening we called and told him we were interested in the car but because the tires weren't so good that we would like him to adjust the price or put new tires on it. I gave him the adjusted price as it would be if he were no to replace the tires for us and he told us he would ask his manager and get back to us. On Thursday 12th September I, tired of waiting, called him and asked if he had spoken to his manager to which he replied " Oh I sold that car today". That was without ever returning my call. I just wonder if this is the standard that this dealership uses when dealing with serious customers?? I will certainly NEVER visit their lot again AND anyone I know will be informed of their business practices also. In my opinion this is a dealership best avoided!!! More

I was in need of a new car and really not looking forward to the whole process. My Honda Accord was over 10 yrs old and just not in great shape. I was thinking of going back to Honda, but decided to try Niss to the whole process. My Honda Accord was over 10 yrs old and just not in great shape. I was thinking of going back to Honda, but decided to try Nissan and I’m glad I did. The sales staff here is very good. I never felt pressured, or forced in any way through the entire purchase process. This was the most expensive car Ive ever bought and they made it a nice experience. I would recommend asking for Nick Cipollo when you go in. He was the one that helped me. More

Had planned on buying a Toyota when my son suggested Nissan due to the high rating in Consumer Reports. Bought my Altima from Dan G, it was a pleasant experience, he was engaged and helpful without over Nissan due to the high rating in Consumer Reports. Bought my Altima from Dan G, it was a pleasant experience, he was engaged and helpful without overwhelming me. It has been 6 months and I love the vehicle, great gas mileage. It performed above my expectations on Rt 2 in early morning rides to work this winter before the roads were serviced by ODOT. I received a fair price for my trade in, and I would recommend them to everyone. More

My name is Chris French and I had bought a 2006 Subaru Impreza from them not even a month ago with 74,000 miles on it. LITERALLY 6 days after purchasing the vehicle, the clutch went in it. (not a cheap Impreza from them not even a month ago with 74,000 miles on it. LITERALLY 6 days after purchasing the vehicle, the clutch went in it. (not a cheap fix) Mind you I was told the vehicle was fully inspected, even the clutch. I KNOW THEY DIDN'T FOR A FACT. You have to drop the transmission in the car in order to get to the clutch. My mechanic says that the neither the transmission nor clutch have been touched (you can tell). After my mechanic told me that it was the clutch I proceeded to call them, they told me they would call me back, (week later, no call back) I call them, and am told I will be called back. (another week later) no call, so I call again. NOW THEY TELL ME THE CLUTCH IS NOT PART OF THE DRIVETRAIN!! go to ANY website, if you're looking for a clutch, it's listed under DRIVETRAIN. Never the less, drivetrain or not, warranty or not. They pretty much told me to screw myself because they already have my money and don't care. I thought I was in a great place buying from trusted people who cared but apparently that is not the case. I spent all my money on this car hoping it would last me longer than 6 days, and now have no money to fix it. It's been sitting at my office for weeks now. I now have no working vehicle and am out of $20,000. There is no way ANYONE burned a clutch out in 6 days, i'd had to spent day and night trying to burn it out. (I have been driving manual for years now) Today I even called up there asking if I bought the part, would they put it in for me? NOPE!!! They said they would put it in for me for about $250 if I bought the clutch, but I would have to have it towed there and pay for that too (another $150). My mechanic told me he would put it in for $150 because he feels soo bad for me and what Nissan did to me. I should have stayed at Mitsubishi where I started, they fixed a car my brother bought from them used for FREE, PARTS & LABOR. He didn't even have a warranty, I did. BUT AGAIN, NISSAN's warranty is only 1,000 miles/30 days and will only cover 50% of parts and labor ONLY IF it's considered part of the drivetain. IF ANYONE HAS any questions or want proof of this incident, my number is 440- 804 -6714, my name is chris. IN NO WAY AM I ASSOCIATED TO MITSUBISHI or any of their employees, I just really wish Nissan would have treated me the way Mitsubishi treated my brother. More

We first got in touch with this dealership via the internet. We corresponded with Phil for close to two weeks before committing to a purchase. We live approximately 2 hours from the dealership but w internet. We corresponded with Phil for close to two weeks before committing to a purchase. We live approximately 2 hours from the dealership but with the honesty and willingness to work with us, we decided to purchase from Mentor Nissan. We never felt pressured and everything discussed via phone and internet was honored the day of purchase. Everyone was extremely friendly and made the paperwork and purchase painless. Phil was beyond knowledgable and spent a great deal of time with us prior to and after purchase, helping us set up various technology features on our new vechile. We would strongly recommend this dealership to anyone and would purchase from them again ourselves. More

I took my car in for detailing. When I made the appointment I was told it would take 4 to 5 hours. Mentor Nissan has had my car for 6 hours and the car is still not done because the person working appointment I was told it would take 4 to 5 hours. Mentor Nissan has had my car for 6 hours and the car is still not done because the person working on my car had other jobs to do too. I am not happy about being lied to. If I had known it would take so long for detailing, I would have taken my car to another place. More

purchased car for $20,000 and after 7 days already had a problem with it. Went back to fix it and no one was ready to help. Only thing they where saying was that i did not purchased extended warranty, even problem with it. Went back to fix it and no one was ready to help. Only thing they where saying was that i did not purchased extended warranty, even tough sales man told me that I have complete warranty for a whole month. His words where" if anything happenede just bring it back, we fix it".I work hard for my money, and $20,000 is not small amount. I'm sure his comission was nice. Bigger concern is that no one even tried to talk to me. Maybe only thing needed was-yes we understand but our policy is that-. They do not even know how to talk to customer. I worked in retail management business but never treated my customers this way. This is a shame. I hope that you know that word of the mouth is best and worst advertisement. Thank you More