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Mentor Nissan

Mentor, OH

not yet
rated
87 Reviews
The front of Mentor Nissan looks like most other modest Nissan dealerships. You will see the sign, a few cars, and some neatly trimmed grass. When you pull around behind Mentor Nissan you won't believe all the new Nissan cars, trucks, and SUV's that are packed onto our paved acreage. What does Mentor Nissan need with such a big inventory? Every year the Mentor Nissan customer family grows as more and more people discover what we mean when we say, "It's better in Mentor!" We cannot thank our community enough for its support. We offer great -- real -- deals online at Mentor Nissan. What do we mean by real? Our pricing does not contain any sleight of hand. While many dealers sadly feel that the way to succeed is to put confusing pricing out there based on rebates and incentives that no real person could ever possibly qualify for -- we follow the simple formula that has made us grow year after year: Give customers a diverse and generous selection of new Nissan vehicles and only the most carefully chosen used and Certified PreOwned vehicles to choose from. Price them fairly at or below Market Value so that your customers get the most value for their automotive dollar. Publish no misleading offers. From their first glance of Mentor Nissan online up to their delivery treat the customer the way you would want to be treated. Staff your service department with highly skilled craftsmen who take pride in their commitment to our customers and guests. Repeat again and again.
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6960 Center St

Mentor, OH

44060

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Showing 87 reviews

November 22, 2017

My New Rogue My First oil change and tire rotation on my Rogue and I couldn't be more pleased. They were very friendly and prompt service didn't take long at all More

by DIANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service guys were awesome
November 10, 2017

Awesome I started looking to trade my high mileage car that also had negative equity, last august. My credit isnt perfect either. I went to 4 dealers and the More

by sentralover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Paul Vaccariello, Terri Salvatore
October 10, 2017

terrible So i go into mentor Nissan about a week ago around 6:00pm with my girlfriend when i first walked in the door my sale rep was Jessica she was very frie More

by jordan1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica
Oct 24, 2017 -

Mentor Nissan responded

Thank you for your review. I hope that I can help you as you move forward looking for the right vehicle. Without going into matters of your credit which we feel is a private issue between you and your current/prospective creditors, our lenders are bound by tightly regulated lending rules. Sometimes additional documentation is required to secure a loan decision. This can lead to delays outside of our control. We always try to get answers in a timely manner but, as we hope you can appreciate, it is not up to us to either approve or deny a loan application put forth by us on your behalf. A longer wait is neither an indication of a pending approval nor does it assume a denial. If anything, it shows that we are not giving up on doing all we can to help our customers! In fairness to Jessica and our Finance Director, your recent email to us just before leaving this review complained that Jessica did in fact contact you several times. Again, your financial issues being a matter we feel not for public consumption, we can only work within the boundaries of each individual lender institutions policies. To insinuate that we would discriminate against a prospective buyer for any reason is both specious and unfair. Your email mentioned that your social network includes many employees of various dealerships -- some of which I assume work at those dealers you cited that are working hard to complete a Mustang purchase transaction for you. I would hope that these associates of yours are also sharing the reality that we do not get paid until someone takes delivery. Does it make sense then that we want to subvert our very livelihood? It is up to you whether or not to engage in litigation provided you find some sort of standing for such recourse, but I say let's put spite aside and look for solutions. You seem to reference concern for your credit score. If that is the case, may we encourage you to seek legitimate, responsible organizations that can help you address issues of that nature? We recommend starting with a non profit organization that specializes in consumer credit counseling. Your local Jobs & Family Services office should be able to give you some trusted referrals. Thank you again for visiting Mentor Nissan and we wish you the best in your quest for a new vehicle.

October 07, 2017

Sales and service Friendly and honest ! Willing to go the extra mile toward customer satisfaction. Jessica in sales got me a comfortable deal on a great little car. Ri More

by Harry LaFountaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Rick
Oct 24, 2017 -

Mentor Nissan responded

Thank you for sharing your experience. It was nice of you to commend the efforts of Jessica and Rick by name! They will appreciate it.

September 22, 2017

Service Deppartment is Top Notch Mentor Nissan's Service Department is excellent and the Service Manager Jarrod lets you know your business is appreciated. Outstanding Staff and Ser More

by Eastwood1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrod the Service Manager
Oct 24, 2017 -

Mentor Nissan responded

Thank you for sharing your experience. Jarrod and his team work hard to assure complete customer satisfaction. He will appreciate that you mentioned him by name.

June 03, 2017

Easy .. great people .. great service !! After purchasing and servicing at many different dealerships over the years, Mentor Nissan by far has the best service and sales staff. I would highl More

by MKT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Bencar
Oct 24, 2017 -

Mentor Nissan responded

Thank you for sharing!

December 01, 2016

One to one points I bought a new 2013 Nissan Frontier under the VPP Program. On a previous purchase at a different dealer, the VPP program resulted in significant disc More

by sirgwhiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager and Service Manager
August 24, 2015

Salesman lied Salesman ripped us off. We Were told 4wd / AWD Vehicle. When we got payment voucher it said 2wd vehicle. The whole time we understood by salesperson More

by T.R and J.R
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam
November 11, 2014

used car purchase I traveled just over an hour to view a used car for my daughter. My sales person Jeff Farmiloe inspected and test drove the car and gave me a full des More

by bcelliott92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Farmiloe
February 04, 2014

Awesome experience! Professional, Personable, Jimmy Zabielski and Terri Salvatore are a great team. I would recommend this dealership to any one. Very satisfied with everything about my experience at M More

by AlanPearlman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Zabielski and Terri Salvatore
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