Melloy Nissan
Albuquerque, NM
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Excellent service and great warranty! I completely enjoyed the buying experience and I'm so happy with my new Kicks! Russell was a great salesperson to work with. I would highly recommend the dealersh enjoyed the buying experience and I'm so happy with my new Kicks! Russell was a great salesperson to work with. I would highly recommend the dealership. More
Service - Do not call Brian, he will not get you in for DAYS. Use the online scheduling systems instead. Pick anyone and you will get next day service. DAYS. Use the online scheduling systems instead. Pick anyone and you will get next day service. More
Everyone was kind and helpful and helped me get the car I wanted ! We were able to get financed at a very low interest rate and our buying experiment was great. Recommended my mother go and purchase a vehi wanted ! We were able to get financed at a very low interest rate and our buying experiment was great. Recommended my mother go and purchase a vehicle, which she did . Great experience More
Nice car courteous and accommodating. I am satisfied Nice car courteous and accommodating. I am satisfied I got a good car. Give xxxxxxto the young man that worked with me. Give him a raise. Nice car courteous and accommodating. I am satisfied I got a good car. Give xxxxxxto the young man that worked with me. Give him a raise. More
Service department is a mess. However long they tell you it will be to get car serviced add additional 2-hours. The service writers don’t communicate with the mechanic’s. Requested tire rotation and air pre it will be to get car serviced add additional 2-hours. The service writers don’t communicate with the mechanic’s. Requested tire rotation and air pressure check. Listed on the bill but did not happen. Complained to the service manager,(Mike Anderson), told to bring car back and they would rotate tires and comp me a car wash and fill up for my extra trip back. They rotated my tires but no car wash or fill up. Said no one but a manager can approve and service manager was not in. As an additional slap in my face they never bothered to let me know car was ready. I sat in the service waiting area over 2-hours until I finally tracked someone down. Will never go back More
Great and fast experience. Easy transition from old to new vehicle. Everything explained in detail. Would by again for sure. Bonus, nissan is a great company. new vehicle. Everything explained in detail. Would by again for sure. Bonus, nissan is a great company. More
Stay AWAY from Mellon Nissan I am in the Stay AWAY from Mellon Nissan I am in the medical field and travel with my job. In Aug 2020 I took an assignment in Albuquerque NM. I drove Stay AWAY from Mellon Nissan I am in the medical field and travel with my job. In Aug 2020 I took an assignment in Albuquerque NM. I drove my new 2020 Nissan Murano from Virginia to New Mexico and had a few issues. I found Mellon Nissan on the internet as the closest dealership. On their website they offer a chat to setup service calls so I requested a call since I was following a state mandated self quarantine. I never received a call back for two days so I called service myself. I got an appointment and took my car in on a Monday morning 730am. They found a camera had an issue and ordered the part. Only problem there was it was after 1030am when they ordered the part so it wouldn't be in the next day. I had to Uber home because they had discontinued their shuttle service with Covid19. I found this to be POOR customer service since my home dealership was still doing shuttle service. Covid19 has altered our world but companies are adjusting but not this dealership. I had to pay for Uber to and from work while waiting for the part to arrive on Wednesday. Wednesday afternoon I am told the part still had not arrived so I requested a car rental. The service person said that would be no problem. PROBLEM! It seems this dealership has had so thefts from out of state drivers so they will not allow rentals to anyone not from New Mexico. I offered to show them my work contact, my Covid19 test and hotel reservation showing my stay in New Mexico was until the end on the year. The lady would NOT even take the information to the manager! EXTREMELY POOR CUSTOMER SERVICE! The service representative drove me to Enterprise Car Rental to get a car. This was the only good experience I have encountered to date with this dealership. They still have my car so I am certain more poor customer service is to follow. I just spent $50,000 on a car and within 4 months it needs service. I have been treated like a CRIMINAL at Melloy Nissan not a loyal Nissan customer. Do yourself a favor don't do any business with Malloy Nissan! More
Dishonest, poor quality and rude service. Don’t go here This service shop is dishonest, slow, rude and sloppy. They kept my car for routine service for almost two weeks. The service advisor kept giving me This service shop is dishonest, slow, rude and sloppy. They kept my car for routine service for almost two weeks. The service advisor kept giving me incorrect invoices and telling me to pay without detailing out what I was charged for, and refused to give me a correct invoice when I asked that the coupons I wanted to use from their website be applied to my bill. He became rude on the phone and told me I would see discounts on the final bill AFTER I PAID. Makes a lot of sense right??? Yeah. I’m pretty sure that’s illegal not to itemize everything for a customer especially when they ask you to do that. The manager gave me some doctored invoice AFTER I paid, claiming they had given me coupon discounts. I don’t believe they did, and the final bill that this slick sloppy advisor Joe gave me was several hundred dollars above the estimate they gave me. On top of this, they did not even put the sticker in my window indicating an oil change had been done. Also the invoice indicates a cheaper oil change was done that what I asked for, even though slick sloppy Joe said that they did the more expensive one (I dont think they even changed my oil). My car now has a rattling noise inside of it when I’m driving which it never had before. And I still haven’t been given an explanation for why they kept my car for almost two weeks. The floor is dirty in my car and it smells even though it was clean inside when I dropped it off. Rude service to give someone their car back dirty. And slick sloppy Joe also tried to sell me cheap tires. The dude put tires on my car without checking with me what kind he was using. Then he got angry at me when I came to pick up my car and told him I’d prefer nicer tires. Talked to me like a child, and proceeded with dramatics in the parking lot, dude badgered me to get out of my car to look at the tires more closely (I have 20/20 vision) , I said listen I can see that those are cheap tires, I don’t want them. I will pay for different ones. So the dude gets one of my old tires, brings it out and says look it’s the same. Lol. I said it’s not. He finally admits that my tires were discontinued so he used something similar. I said I’m sorry you should have checked with me first. And the dude talks down to me for the second time making fun of me for not getting out of my vehicle because I’m supposed to stay away from people now due to health reasons and coronavirus. Dude uses this as a reason to talk down to me for a second time and says he can’t help me because I stayed in my vehicle while talking to him on the phone. This is a disgusting place to be or expect anyone to help take care of your car. You’d get better service at sonic or a car wash than this dump with rude SLICK SLOPPY JOES. I’m going to be reporting this place to everyone I can including the state and the BBB. They ripped off the wrong person , most likely because I’m a female. Don’t go here ever. More
Always excellent service and sales. Purchased a 2020 Always excellent service and sales. Purchased a 2020 Altima this weekend from Nicholas Gallegos. Nick was exceptionally polite, amiable, and profess Always excellent service and sales. Purchased a 2020 Altima this weekend from Nicholas Gallegos. Nick was exceptionally polite, amiable, and professional. I very much appreciate the low pressure approach. They worked me a great deal and I went home and slept on it and came back the next day. Eric Z was also great. I’ve enjoyed doing business with him before. Very nice people. More
They worked hard to make a deal that most other places said couldn’t happen. Really enjoyed working with Aaron Williams as our salesman, nice guy with a good attitude. said couldn’t happen. Really enjoyed working with Aaron Williams as our salesman, nice guy with a good attitude. More