Melloy Dodge

Price 5 dealerships visited in the last 2 days. Went into Melloy dodge today and looked at a used Rebel. There asking price was 35k I told them I had a trad 5 dealerships visited in the last 2 days. Went into Melloy dodge today and looked at a used Rebel. There asking price was 35k I told them I had a trade in, after pay off, would be about 6k down and I could've thrown in another 2k. I mentioned in didn't want to pay more than $450 a month. They came back sayin $600 a month fort a 36k loan. Funny they didn't even take into account the down and trade. Ran the numbers through a friend who works at a little dealership and even with a moderately high interest, the payments would be around $464. Beware they will not take into account extra funds or trades. If they do they will raise the price of the vehicle. More

Worst dealer service experience Stranded in Santa Fe with a camper and a truck threatening to derate. Santa Fe dealer determines what the problem is but can’t get the part (over a we Stranded in Santa Fe with a camper and a truck threatening to derate. Santa Fe dealer determines what the problem is but can’t get the part (over a weekend) for 4 days. After 4(!) calls to the Melloy service department we are assured they have the part and can put it in if we get right there. Drive 65 miles to abq just to be told they had sold the part! No apologies - the tech first tried to blame us by saying he was waiting for a call back from us (not true, we told him we were coming) and then claimed that he couldn’t have saved us the trip because he didn’t know the part had been sold. That’s the trouble right there. No one at Melloy seems to know what anyone else is doing. Terribly disorganized! And to add insult to injury, when we went to leave, they gave us the wrong keys! More

Treated like a kid So I decide I want to buy something quick, something that when I press the gas, I get thrown back in my seat and get an adrenaline rush. So first thin So I decide I want to buy something quick, something that when I press the gas, I get thrown back in my seat and get an adrenaline rush. So first thing that comes to mind is a challenger, not that they aren’t crazy common but they seem a little more enthusiast then a mustang or a camaro. So I think I’ve seen a ton of Melloy Dodge and should start there. So I call set up a test drive for a challenger and arrive, I get greeted pretty early on so they were on that and made sure I was helped. The obnoxious thing is that I started the phone call asking to test drive, I wanted to compare this car to the rest of my experiences with cars. So they take my license and have some guy who is more confident then the salesperson to come talk to me. He says I’m basically to young and dumb to drive one of their cars so unless I have full coverage insurance, than it’s not gonna happen. So I get my insurance company to agree to pay if I crash the car and go on a test drive. They tell me to go easy on a “performance” car, and put it in eco mode so I can’t really feel the car out. Post test drive, car has terrible visibility feels boaty, isn’t the kind of speed I want. I go over to two other dealership, ford and Chevy, with in 5 minutes of being there at both dealerships I am allowed to test drive a mustang 5.0 and a 2ss Camaro. Didn’t even check my license or insurance, which I had, kind of seems to me like challengers are so dangerous they aren’t confident in letting people drive them, I’m going to be going with the Camaro based of the way I was treated. I had the money and the experience, should have had a little trust in me, you lost me and I won’t ever be buying a dodge, trash quality, overweight, overprice, and ugly interior. The mustang I drove had 10x the features and beautiful interior wasn’t recycled from the last year and wasn’t the same as all the other cars of the same brand. More

Malloy dodge Melloy Dodge ripped me off they're no good there mechanic are no good they will rip you off to be careful you're better off taking it to a shade tree Melloy Dodge ripped me off they're no good there mechanic are no good they will rip you off to be careful you're better off taking it to a shade tree mechanic I will never use Melloy Dodge on Malloy anything anymore I don't recommend them to anybody they charged me $455 in my truck came back running worse than when I took it in More

Ripped me off by $77. I brought my truck in for service because I just had a lot of work done on it from another Dodge Dealership and they accidentally left the lights on a I brought my truck in for service because I just had a lot of work done on it from another Dodge Dealership and they accidentally left the lights on and it killed the battery. The windshield wipers also didn’t work when I got it back. The Dodge rep at Melloys had the list of repairs done but when I told him that I thought it needed an oil change he didn’t mention that the other Dodge just did one including the oil filter change days ago which was on the list. He billed me $77 for another oil change and filter. They didn’t put a sticker in the window as to when to change the oil so I pulled back around to the oil change bays and they said they never changed the oil on my truck. The guy showed me that there is a button on my steering wheel that shows that my oil is 100 percent good and not close to needing a change. I called the service manager who was very rude and said they bent over backward fixing my truck today...making the repairs they were paid to do by the other Dodge that caused the issues...and he said they weren’t going to refund me for the oil change that I obviously didn’t need. The odd part is that we are selling our truck and buying a new one and we already had spoken to the sales dept about the features we wanted on the new one as soon as we sell it at CarMax. We certainly won’t be buying it from this Dodge. More

Still waiting on referral check it's been 3 months I purchased a truck in July. Referred my son in November he purchased a truck. He had to go back to redo paperwork work 4 times. First the rates he si I purchased a truck in July. Referred my son in November he purchased a truck. He had to go back to redo paperwork work 4 times. First the rates he signed on we're wrong the payment went up 200 then back down again then up again then he had to go back in again because they put the wrong dates! Now we're in mid February still no refferal check we were promised! It's not about the money it's about the principle of things! That's bad customer service! I called many times and left messages with no response! Finally talked to sales manager last week said he would have it ready in a day or 2. Still nothing!! More

Deceptive sales tactics and poor business ethics I just moved to town and am in the market for a used truck purchase and had my eye on a 2014 Dodge Ram with ~44,800 miles on it that was listed on the I just moved to town and am in the market for a used truck purchase and had my eye on a 2014 Dodge Ram with ~44,800 miles on it that was listed on their website yesterday evening for $20,995. After performing my research and looking at the VIN and other dealerships, I gave this one a call at 4:15pm and again at 4:25pm and spoke with Larry expressing my interest to purchase the truck and if they still allowed people to take cars home overnight. He said only if there’s obvious interest in purchasing, and asked me if I could come in that day. I called my cousin who is an Albuquerque native and a local business owner to help me during my first car purchase from a dealership. We had a show to go to at 7:00pm so we had to reschedule to come first thing Sunday morning instead. As soon as we get to the dealership, a salesmen named Raul greets me and I inform him of the truck I’m looking for that I’ve seen online already and he gets the keys while I wait for my cousin to arrive. It’s not until we are halfway through the test drive that we are informed the price I had been given already is not the actual price, and that he will have to speak with his manager... we find out the car is now listed at $8,000 more! This is after we drove down to the dealership and took the car on a test ride. We return to the dealership and ask to speak with the manager, Chris, directly. Raul proceeds to tell us it was not an in-house error and the result of a 3rd party doing’s error, and that the manager will not be able to honor the price. We say that is ridiculous and sounds like some shady business practice going on. We suggest they honor the price and go after the errors and omissions policy of the 3rd party error then if there was a mistake on their behalf and make good on this. (If it was truly a pricing error and not a bait & switch) We ask to speak with Chris directly about the matter. Chris comes in and then tells us it was he, himself, who made inputted the price, and now he has changed the price because he realizes it is under marker price, and he will not honor it at all. I would avoid the shady and deceptive sales practices of this dealership. I am consulting legal advice now in order to file a suit with the Attorney General’s office which protects Consumers with the “Uniform Deceptive Trade Practices Act“. This seems like an open and shut case of goading consumers to visit the dealership and bait and switching them to pay a higher price than they originally intended. See also: New Mexico Statutes 57-12-1, et seq.: Unfair Trade Practices More