Melbourne BMW

Won't dealership ever. Very disappointed. I was lied to Nd they removed items from my car and were never found. The car we bought there is awesome the customer service not so much.i went back to Fields BMW Nd they removed items from my car and were never found. The car we bought there is awesome the customer service not so much.i went back to Fields BMW. They are so much better. They treat their customers with respect much different than Melbourne BMW. More

Had the pleasure of working with Jo Carter for the purchase of our daughters first car. We live in Atlanta and she made the process seamless. The negotiating was quick and fair and they handled the fr purchase of our daughters first car. We live in Atlanta and she made the process seamless. The negotiating was quick and fair and they handled the freight and registration once completed. Car arrived as advertised. Thanks Jo! More

Service Took my 2018 BMW 430 Convertible in for just really miner warranty issues and dealt with Jamison..car was repaired correctly and Jamison was top notch Took my 2018 BMW 430 Convertible in for just really miner warranty issues and dealt with Jamison..car was repaired correctly and Jamison was top notch..just a great experience More

Best Car buying Experience in a long time! What Lindsey and Frank were able to do to not only press the limits of customer service in patience and professionalism -- but also to deliver the a What Lindsey and Frank were able to do to not only press the limits of customer service in patience and professionalism -- but also to deliver the attention and dedication in dealing with my "options" I placed out there should be commended beyond the norm. Their responsiveness and demeanor to always be in that "what can I do for you next" attitude was just another factor in my decision beyond just the price! Which can't go unmentioned (no matter how hard it was to do)- :0) Mike P. also maintained the excellence by producing that fun & enjoyable personality to make the whole "paperwork thing" as easy and comfortable as would never be expected from my past experiences. BTW--the X3 was terrific on the ride home--we're gonna enjoy this car. More

Simply an amazing experience I found the car I wanted on cars.com. It was a sunset orange m2 competition. I filled out the contact portion to inquire about the car. I was then con I found the car I wanted on cars.com. It was a sunset orange m2 competition. I filled out the contact portion to inquire about the car. I was then contacted by Frank and the team at Melbourne BMW. To sum up my experience it was simply delightful. I flew out to pick up the car and they picked me up at the airport an hour away! Once at the dealer it was quick and smooth and everyone was so welcoming. Dustin the genius, Lindsey, Frank in sales and Mike in finance all came together for a flawless experience. More

Continuing review, runflat tires wear quick and uneven The runflat tires that BMW is trying to charge me at $300 per tire at lease end should have a 60k mile wear warranty on them. This car had 30k! Im a w The runflat tires that BMW is trying to charge me at $300 per tire at lease end should have a 60k mile wear warranty on them. This car had 30k! Im a woman, moderate driver and not in the habit of spinning tires, lol! These run flats are known to wear very uneven, predominantly on the sidewall eventhough rotations were done (or so they claim) by BMW during service intervals. Toyota and Honda were involved in a mass suit last year that paid back owners/lessees the excessive costs and wear on run flat tires. I had 4 tire incidents during the 3 years and had to buy 2 new tires already. I will dispute the lease end charge. More

They hit you hard after lease end! I had a pre inspection on my 3 yr lease end today for a 2015 BMW 428i. Dustin, the inspector said I needed 3 new tires at the cost of $900! This car h I had a pre inspection on my 3 yr lease end today for a 2015 BMW 428i. Dustin, the inspector said I needed 3 new tires at the cost of $900! This car had no dents, dings, interior issues, was clean inside and out. I am disappointed, yes a dealer can insist, but I just turned a VW GTI in next door to them that I leased at the same time for my son (same dealership) and they were far more lenient plus I had a really nice guy inspecting it. Dustin is the weak handshake nitpicker you dont want at the end of your lease. I would lease elsewhere next time. More

" Great customer service " My service adviser Ben Martin, was very nice and professional. He always kept me updated about my car. Even the master mechanic Cesar, was friendly an My service adviser Ben Martin, was very nice and professional. He always kept me updated about my car. Even the master mechanic Cesar, was friendly and explained everything to me. My car is fixed and running great again thanks Ben ! More

Great Service! Had a great experience at Melbourne BMW. Great staff, honest and professional. They were fast and efficient. Everyone from the receptionist to the Had a great experience at Melbourne BMW. Great staff, honest and professional. They were fast and efficient. Everyone from the receptionist to the car washer was friendly. Even the technician came to speak to me about my car. More

Excellent customer service The service adviser, Rachel Rowland, went out her way to get my car serviced on time. She kept me advised on the progress and called when completed. S The service adviser, Rachel Rowland, went out her way to get my car serviced on time. She kept me advised on the progress and called when completed. She was very knowledgeable about the service requested and my car in particular. Her friendly approach made me feel very welcome and appreciated. More