Mel Hambelton Ford - Service Center

Jason went above and beyond to help me get in a new car. And was able to get my payment lowered. He answered all my questions. Was kind and helpful. Made the whole experience easy and stress free. If you And was able to get my payment lowered. He answered all my questions. Was kind and helpful. Made the whole experience easy and stress free. If you need a new car, ask for Jason. Nolan in finance was also very kind and helpful. I will definitely only deal with them in the future. More

Tyler gwinn is the best service experience you’ll ever want! Ty takes care of us and our business like it was his own can’t ask for great service want! Ty takes care of us and our business like it was his own can’t ask for great service More

Looks like new. The service team at Mel Hambleton is outstanding. They picked up my truck for routine service and it came back looking like new. That was no easy job The service team at Mel Hambleton is outstanding. They picked up my truck for routine service and it came back looking like new. That was no easy job considering it was covered with bugs and mud when it it went in. The young man who delivered it to me even wiped off the grill again after he got to my place. I highly recommend Matt Rich, Mark Rank and their service teams. More

Taking Care of Customers After the Sale I went into the Jiffy Lube near my work for a regular oil change when they informed me that a part on my had been recalled and needed to be replaced. I went into the Jiffy Lube near my work for a regular oil change when they informed me that a part on my had been recalled and needed to be replaced. I was shocked and doubtful and left without the repair. I called Justin who'd sold me my car earlier and even though it was his off day took my call and double checked to make sure I was indeed in a safe car. The Jiffy Lube had been infact trying to scam me into unnecessary repairs and I'm so thankful to have a reliable person like Justin to to help me be better protected from places like that. He even followed up a few months later just to make sure everything had been resolved and that me and the car were well. I love that I'm still being taken care of a year after the sale of my car, this is the best service one could hope for. More

If you need to replace wiper blades on your F150 I was outfitted with blades the tech called "Premium Flats". Flat they may have been, but Premium, noooooo! The installation was made difficult by " I was outfitted with blades the tech called "Premium Flats". Flat they may have been, but Premium, noooooo! The installation was made difficult by "adaptors" that had to be installed to make them fit. Problems with "hopping" showed up very soon. But recent rainfall made good wiper blades a necessity. Hopping was accompanied by wobbling. Fortunately, I was near another dealership that had the necessary "OE" part. Spend another $10.00 and get OE blades. I am satisfied that M. H. Ford refunded the purchase price. More

Fantastic The experience was great Dorian fox helped me with both my cars plus help with my sons cancer fund raiser. I been to different dealerships nothing lik The experience was great Dorian fox helped me with both my cars plus help with my sons cancer fund raiser. I been to different dealerships nothing like this😁mel Hamilton is fantastic I will NOT go any where else😁😁😁😁😁 More

Will return for my next purchase Justin, my sales person, steps up every time to do everything he can. Just had to get a new part on my car and he helped make everything as painless Justin, my sales person, steps up every time to do everything he can. Just had to get a new part on my car and he helped make everything as painless as possible. Matt kept me in the loop while he had my vehicle for service. More

Awful service, okay prices, nice people Worst dealership I have had the misfortune to deal with. Not a great deal on vehicle but better than others. Horrible wait times. Focus more on volume Worst dealership I have had the misfortune to deal with. Not a great deal on vehicle but better than others. Horrible wait times. Focus more on volume of customers rather than quality of service. I sold my vehicle just to never have my vehicle serviced ever at MHFord ever again. Also will probably never by a Ford in the future since this is one of two large ford dealerships in the area and sadly the best option. Service (even for simple oil changes) awful: wait times hours (every time over 4 hrs even with a scheduled time), didn’t always do what was requested, lost personal items, etc. Dealt with them over 10 times and same service every time. Nice people but horrible actual “service” even after I was called by service manager ....no changes. If you wish for dreadfully long wait times, doing non requested service but nice employees that give out popcorn and cookies to hopefully gloss over this problem then be my guest. Again I sold my vehicle to never have to deal with MHfords service department. That says something. (I have owned multiple car brands in multiple states and never experienced anything quite this bad) More

Poor quality and workmanship I have taken my cars to the dealers I have brought them from for yrs. never have I been so dissatisfied with the work as I have at Mel Hamilton Quick I have taken my cars to the dealers I have brought them from for yrs. never have I been so dissatisfied with the work as I have at Mel Hamilton Quick Lane. I took my car in for repairs I was aware of. An two weeks later had I break down. After being told by the service man that it would be fine til my next visit for oil change. They told me it was something else this time. It was repaired. Now 2wks later it needs repairs again. They charged so much the first 2 x that I have no money to take it back. I have never been so unhappy with a dealers service before. I am a very good car owner and take extremely good care of them. I have never been treated or had so many repairs on this young of car. More