Mel Hambelton Ford - Service Center

i have taken my car to get serviced here since i bought it. Every time i have gone back, i have never had anyone be friendly or go out of their way to help my needs. Twice i was suppose to have a rental c it. Every time i have gone back, i have never had anyone be friendly or go out of their way to help my needs. Twice i was suppose to have a rental car for repair needs, and the rental car was not reserved for me. I have yet another problem that needs attended to. Every person i have dealt with at the service department has been rude and not helpful. They don't care about their customers, they just want to get you out of their way and move on the next. I continued to go here since they weren't out of my way. I guess from here on out, i will drive across town and visit Rusty Eck Ford. More

I was sold a truck with a defective emergency brake [2008 chevy duramax allison] it took several calls to get them to even listen to my concerns then the repairs were not done correctly which resulted in the chevy duramax allison] it took several calls to get them to even listen to my concerns then the repairs were not done correctly which resulted in the entire braking system being destroyed. I had bought EXTRA CARE WARRANTY which they refused to honor, after paying 1300.oo to fix them ,on the trip home the brakes started grabbing again. when i stopped at a gas station to check i saw where someone one put a long scratch on the side broke a running light, chrome rims front and back had deep cuts,and a dent above wheel well. after numerous phone calls no one will call me back.the truck brakes are still not fixed and service manager,sales manager refuse to return calls. I HAVE CALLED OTHER FORD DEALERS WHO SAID THEY WILL NOT TOUCH THE TRUCK BECAUSE I BOUGHT IT AT MEL HAMBELTON FORD.I WILL NOT REFER ANYONE TO THIS DEALER IN FACT I WILL WARN EVERYONE TO STAY AWAY FROM THEM THEY ARE WHAT GIVES CAR DEALERSHIPS REPTUTATIONS AS DISHONEST SNAKE OIL SALESMEN!!!!! More

Very informative about what was wrong with vehicle. Really tried to work around my schedule.Did appreciate that. Would be interested in an Extendeed Warranty. Really tried to work around my schedule.Did appreciate that. Would be interested in an Extendeed Warranty. More

Great and easy company to work with. Affordable and very informative. I would recommend this company to anyone. I have been to many other repair companies and wouldnt change now. informative. I would recommend this company to anyone. I have been to many other repair companies and wouldnt change now. More

We bought a gently used Ford Edge in April. There was a scratch on some body moulding. Our sales person, Zach Oakes, ordered a part to replace it. We took the vehicle in to have the part replaced. We were scratch on some body moulding. Our sales person, Zach Oakes, ordered a part to replace it. We took the vehicle in to have the part replaced. We were in and out in less than an hour. The vehicle looks as good as new. Jim, in the service department, and everyone in the dealership were so friendly and accommodating. It was a very good experience. We recommend Mel Hambleton to anyone who is thinking of buying a new car. More

Shawn in the Service department provide top notch customer service. Back in June my husband brought in my Edge due to a oil leak problem and Shawn informed him what the problem was along with getting customer service. Back in June my husband brought in my Edge due to a oil leak problem and Shawn informed him what the problem was along with getting us taken care of with a rental car while it was in the shop. My Edge is back in the shop today for a issue and once again Shawn took care of explaining what they think is the issue and that they would put me in a rental and contact me once it the issue is discovered. He provided me his business card and verified a good contact number for me. In the last 8 years I have never had a bad experience in the sales department and will continue to drive across town to have my car taken care of. THANK YOU so much for taking care of my vehicle and my family. More

Rick McGrew in the service department of Mel Hambelton is outstanding to work with! He offers the best customer service and goes out of his way to make certain that his customers are satisfied. He happily an outstanding to work with! He offers the best customer service and goes out of his way to make certain that his customers are satisfied. He happily answered all of my questions and made sure that my car was very clean when the service was complete. He exceeded my expections and as a result... I will always be a Mel Hambelton Ford customer! More

We approached Mir with questions we had on new vehicles during routine service work on our own vehicle. Mir answered every question we had and helped us make our decision on purchasing a new car, along wit during routine service work on our own vehicle. Mir answered every question we had and helped us make our decision on purchasing a new car, along with giving us a great deal on trade in. He went above and beyond in locating & finding exactly what we were looking for. We have had a positive experience with both our car purchases at Mel Hamebleton. More