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111 Reviews of Mel Hambelton Ford - Service Center
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November 03, 2012
they got me into what I wanted and knew I was short for time so they got me approved and pappers sined in less then 1 hour. Was very pleased and will go back any time. Stop in there first and just see I kn time so they got me approved and pappers sined in less then 1 hour. Was very pleased and will go back any time. Stop in there first and just see I know I wish I would of first but glad i did. More
by kew1971
November 03, 2012
I was sold a truck with a defective emergency brake [2008 chevy duramax allison] it took several calls to get them to even listen to my concerns then the repairs were not done correctly which resulted in the chevy duramax allison] it took several calls to get them to even listen to my concerns then the repairs were not done correctly which resulted in the entire braking system being destroyed. I had bought EXTRA CARE WARRANTY which they refused to honor, after paying 1300.oo to fix them ,on the trip home the brakes started grabbing again. when i stopped at a gas station to check i saw where someone one put a long scratch on the side broke a running light, chrome rims front and back had deep cuts,and a dent above wheel well. after numerous phone calls no one will call me back.the truck brakes are still not fixed and service manager,sales manager refuse to return calls. I HAVE CALLED OTHER FORD DEALERS WHO SAID THEY WILL NOT TOUCH THE TRUCK BECAUSE I BOUGHT IT AT MEL HAMBELTON FORD.I WILL NOT REFER ANYONE TO THIS DEALER IN FACT I WILL WARN EVERYONE TO STAY AWAY FROM THEM THEY ARE WHAT GIVES CAR DEALERSHIPS REPTUTATIONS AS DISHONEST SNAKE OIL SALESMEN!!!!! More
by ShawnMalone
Employees Worked With
dan in service and josh phrofit the service manager
July 24, 2012
I bought my used car from Mel Hambelton Ford and specifically asked if they would be able to service it. I was told no problem, they service all kinds of makes and models of cars. The first time I specifically asked if they would be able to service it. I was told no problem, they service all kinds of makes and models of cars. The first time I had a problem, I could not get anybody to return my calls. Finally after two weeks I was told MHF could not help and I would have to take it to Kansas City for repair. I have had several oil changes at MHF, and brake lights replaced there, and all in all, had my car there maybe eight to ten times. I have never had my car washed, and this past time they had it for several days. When I take my other car to Davis Moore for anything, they vacuum and wash it. I have had their "world class inspection" but they never caught that the car had it's original air filter that needed replacing, or that all four tires were under inflated. I do not recommend this place for anything. More
by cj csm
Employees Worked With
Scott
April 23, 2012
Very informative about what was wrong with vehicle. Really tried to work around my schedule.Did appreciate that. Would be interested in an Extendeed Warranty. Really tried to work around my schedule.Did appreciate that. Would be interested in an Extendeed Warranty. More
by becky1211
Employees Worked With
Geri Borst
October 11, 2011
Great and easy company to work with. Affordable and very informative. I would recommend this company to anyone. I have been to many other repair companies and wouldnt change now. informative. I would recommend this company to anyone. I have been to many other repair companies and wouldnt change now. More
by rsuppes
Employees Worked With
?
September 08, 2011
We bought a gently used Ford Edge in April. There was a scratch on some body moulding. Our sales person, Zach Oakes, ordered a part to replace it. We took the vehicle in to have the part replaced. We were scratch on some body moulding. Our sales person, Zach Oakes, ordered a part to replace it. We took the vehicle in to have the part replaced. We were in and out in less than an hour. The vehicle looks as good as new. Jim, in the service department, and everyone in the dealership were so friendly and accommodating. It was a very good experience. We recommend Mel Hambleton to anyone who is thinking of buying a new car. More
by cassie74
Employees Worked With
Jim in Service Department
September 06, 2011
Shawn in the Service department provide top notch customer service. Back in June my husband brought in my Edge due to a oil leak problem and Shawn informed him what the problem was along with getting customer service. Back in June my husband brought in my Edge due to a oil leak problem and Shawn informed him what the problem was along with getting us taken care of with a rental car while it was in the shop. My Edge is back in the shop today for a issue and once again Shawn took care of explaining what they think is the issue and that they would put me in a rental and contact me once it the issue is discovered. He provided me his business card and verified a good contact number for me. In the last 8 years I have never had a bad experience in the sales department and will continue to drive across town to have my car taken care of. THANK YOU so much for taking care of my vehicle and my family. More
by shayr
Employees Worked With
Shawn in Service
July 06, 2011
Rick McGrew in the service department of Mel Hambelton is outstanding to work with! He offers the best customer service and goes out of his way to make certain that his customers are satisfied. He happily an outstanding to work with! He offers the best customer service and goes out of his way to make certain that his customers are satisfied. He happily answered all of my questions and made sure that my car was very clean when the service was complete. He exceeded my expections and as a result... I will always be a Mel Hambelton Ford customer! More
by katiebrown
Employees Worked With
Rick McGrew
April 25, 2011
We approached Mir with questions we had on new vehicles during routine service work on our own vehicle. Mir answered every question we had and helped us make our decision on purchasing a new car, along wit during routine service work on our own vehicle. Mir answered every question we had and helped us make our decision on purchasing a new car, along with giving us a great deal on trade in. He went above and beyond in locating & finding exactly what we were looking for. We have had a positive experience with both our car purchases at Mel Hamebleton. More
by Mike & Lori Wood
Employees Worked With
Mir Rahmen
October 16, 2010
Mr. Phil Nightingale and Mr. Rick Mcgrew went the whole nine yards to make a potentially bad experience into something very good and professional. Thank you both again, and I'll be back for my next service nine yards to make a potentially bad experience into something very good and professional. Thank you both again, and I'll be back for my next service. Courtious and willing to work with the customer was my overall feeling this time. More
by alkimmy
Employees Worked With
Rick Mcgrew
